Maple Ridge Volkswagen

Everything is great besides the price William and Scott were both awesome in terms of helping me finding a car and getting approval for finance. Scott, the finance manager, took less then William and Scott were both awesome in terms of helping me finding a car and getting approval for finance. Scott, the finance manager, took less then 1 hour to get all my finances done and he was on our side to get our monthly payment as low as possible. William spent over 2 hours helping us select a car that is PERFECT for our needs. On the other hand, Adam, the manager was trying to push their extended warrenty on us, which i am NOT impressed. Also, he jacked up the MSRP find to the nation wide vw.ca website to make up for they "Push, Pull, Drag" trade in event. He jack the price up close to $5000!!!!.....We find out after we came home and check the website. I need to trade my car in as the transmission was fried the day before. So that was kind of my fault for not doing enough research on my part and i need a car asap.... but jacking up $5000 in price is pathetic, hence leading me not recomming this dealership again...... however, the service, experience, and knowledge is top notch. If you do your homework, and not needing a car asap, and you don't come in during tht Push, Pull, Drag event, you should be fine with this dealership and you will for sure enjoy the experience. Again, great job for William and Scott and i can't say enough good things about them, they are truly amazing!! More

Friendly, honest and knowledgeable We went to a lot of dealership and that one was the best ! It was the first time that bought a car and the experience was amazing ! William was really We went to a lot of dealership and that one was the best ! It was the first time that bought a car and the experience was amazing ! William was really friendly, honest and knowledgeable. I didn't feel any pressure when we were talking about a deal, they were always trying to find the best price. More

Good experience We had a good experince and god aprove no problem and they made sure to be in our budget . Our sales agent was great and friendly We had a good experince and god aprove no problem and they made sure to be in our budget . Our sales agent was great and friendly More

Helpful, very kind The manager Lorne was very accommodating and kind. The dealer was very helpful and helped meet all requirements I wanted in a vehicle. Excellent custo The manager Lorne was very accommodating and kind. The dealer was very helpful and helped meet all requirements I wanted in a vehicle. Excellent customer service More

Meh Service only person good was Scott Lorentz not good felt like I was being pressured in to the deal and I am pretty sure I was over charged for my car my a g only person good was Scott Lorentz not good felt like I was being pressured in to the deal and I am pretty sure I was over charged for my car my a good $5000-$7000 The brand new off the lot vehicle wasn't washed properly it had mud all over it after me requesting they wash it 2 times they finally did Got the undercoating done it it looks like they skipped a few spots and when I asked my sales guy lorentz about that his answer was oh it must have fell off FELL OFF what the xxxx More

Purchased and financed used 2013 VW Jetta Friendly and honest salesmanship. Kept contact after the sale to ensure that I was satisfied. Provide me with exactly what I was looking for in a used Friendly and honest salesmanship. Kept contact after the sale to ensure that I was satisfied. Provide me with exactly what I was looking for in a used car at the right price. Also provided financing at 0%. Thank you David. More

Process made easy I emailed Jaz from Campbell river to inquire about a van. Fortunately that one had sold and he had another one just come in that was not listed yet. W I emailed Jaz from Campbell river to inquire about a van. Fortunately that one had sold and he had another one just come in that was not listed yet. Within 24 hours I had a video of my new van and came to terms on a trade value and price over text message which as a busy mom of two is my easiest way to communicate quickly. The process was straight forward with friendly service from finance and insurance which made the trip over from the island worth it- including coffee and a great hot dog for lunch. More

Service on cracked sunroof and tire replacement The service department on both recent visits was exemplary.. I was treated respectfully with quick effecient service. On my first visit I was given a The service department on both recent visits was exemplary.. I was treated respectfully with quick effecient service. On my first visit I was given a courtesy vehicle, and due to lengthy repair, I had it for almost 2 weeks. On the visit today, I had to have a tire replaced and rims repaired. Doug.Chris and Macey in the service department were so helpful. They went the extra mile. Courtland was so kind to drive me home after I dropped off my car.. More

Game-changers! David and Chris are phenomenal. Both gentlemen were beyond helpful and their knowledge made our experience very easy and pleasant. Absolutely no doubt David and Chris are phenomenal. Both gentlemen were beyond helpful and their knowledge made our experience very easy and pleasant. Absolutely no doubts in our minds to refer this dealership and these 2 fantastic individuals. We'll definitely be back for future vehicles More

VIP service start to finish Lorne and William went above and beyond to get us the vehicle we wanted within our budget. The trade in was easy and the whole process was smooth! Lorne and William went above and beyond to get us the vehicle we wanted within our budget. The trade in was easy and the whole process was smooth! More