Maclin Ford

Issue Resolution I came into the dealership to discuss all issues experienced. While the service has always been excellent the resolution of "coverage" issues was not I came into the dealership to discuss all issues experienced. While the service has always been excellent the resolution of "coverage" issues was not. I was provided with intelligent answers that made sense to me and more importantly that I believed. I was also provided immediate service for a maintenance issue. I have a complete sense of trust. I also had a very pleasant experience with a new service rep that I had not met before - Jean. He was personable, professional and a pleasure to deal with. I look forward to seeing him again at my next maintenance appointment. More

Above and Beyond I've been taking my vehicles here for the past 5 years and I've never once been disappointed. Great service from friendly knowledgeable staff (Gr I've been taking my vehicles here for the past 5 years and I've never once been disappointed. Great service from friendly knowledgeable staff (Greg is awesome). I can't say enough good things about this place. More

Great guy chuck. . Mr dunlop was amazing if it wasn't for him not sure we would of dealt at maclin...great guy...maclin owner don't loose Chuck.. Mr dunlop was amazing if it wasn't for him not sure we would of dealt at maclin...great guy...maclin owner don't loose Chuck.. More

Awesome People and Great Service Greg and Floyd are kind and friendly. They are always willing to help. Thank you technicians that check and work on my 2017 Ford Escape. Happy hol Greg and Floyd are kind and friendly. They are always willing to help. Thank you technicians that check and work on my 2017 Ford Escape. Happy holidays to Maclin team be safe. More

Great people, great service! Maclin Ford Service always does a great job and has great customer service! Keep up the great work! I have been going to Maclin for years now and I wi Maclin Ford Service always does a great job and has great customer service! Keep up the great work! I have been going to Maclin for years now and I will continue to deal with them in the years to come! More

Great service centre Overall I 'm very satisfied with the service provided. Just two things they missed: after oil change the oil change reminder was NOT reset and no stic Overall I 'm very satisfied with the service provided. Just two things they missed: after oil change the oil change reminder was NOT reset and no sticker for next oil change on the windshield provided. The rest was just great. More

Great service Floyd was our adviser and was great to deal with, very helpful. Car was ready and fixed when it was said to be fixed. Will be back. Floyd was our adviser and was great to deal with, very helpful. Car was ready and fixed when it was said to be fixed. Will be back. More

Quick professional and accomodating Al was easy to deal with and a real genuine person. He answered my questions and made me feel comfortable. I would recommend him to anyone, anytime. Al was easy to deal with and a real genuine person. He answered my questions and made me feel comfortable. I would recommend him to anyone, anytime. The truck i bought required a cleaning and a fix to the front bumper ...much to my surprise it was done within a day. Fast service!!! More

Vehicle was returned to me with a rattling noise . After crawling under the vehicle to inspect the source of the rattling noise I found that one of the bolts that holds the skid plate in place was lo . After crawling under the vehicle to inspect the source of the rattling noise I found that one of the bolts that holds the skid plate in place was loose (I ended up tightening the bolt myself). Why was the skid plate even removed in the first place? In addition I received a notice in the mail from FORD Canada (the same day) that there was an outstanding recall on this vehicle (regarding the brake mater cylinder). Why did the shop not check for outstanding recall notices for my truck when it was in the shop? So now I have to arrange for another visit to have the recall issue addressed and this takes up my valuable time...not impressed at all...thinking of taking the truck to another dealership that is closer to my home More

Why did someone took our 2010 Ford Escape Manual? Every 3 months we have our Ford Escape brought to your shop for oil and filter change and every 6 months together with oil and filter change he also Every 3 months we have our Ford Escape brought to your shop for oil and filter change and every 6 months together with oil and filter change he also have the tire rotated. But last time our 2010 Escape Manual maybe used by your technicians and forget to put it back in the glove compartment I told him to make a complain but he is the shy type. So, I'm the one making the complaint now can you please send me a new 2010 service manual to replaced the one that was lost in your shop? My name is Eduardo de Guzman and my son's name is Marc Edward de Guzman. Thank you very much in advance. More