Maclin Ford

Great experience at Maclin Was looking for a new f150 and went to a couple other dealerships before maclin. Immediately I was helped by Sam and Neil and we went over the options Was looking for a new f150 and went to a couple other dealerships before maclin. Immediately I was helped by Sam and Neil and we went over the options I wanted. I knew what I wanted and they made it happen. I was trading in my car and they gave me the best deal. I would recommend Sam and Neil to anyone looking to buy a new car. Candace in finance was also really easy to work with. More

Great service Had a great experience purchasing my Explorer. Sam was very knowledgeable as was Paul that handled the price. I test drove the car and we got a great Had a great experience purchasing my Explorer. Sam was very knowledgeable as was Paul that handled the price. I test drove the car and we got a great deal. More

Great buying experience at Maclin Ford I've recently changed my car for the new 2017 Ford Explorer 2017 Platinum at Maclin Ford Calgary. From the first communication I had with them, making I've recently changed my car for the new 2017 Ford Explorer 2017 Platinum at Maclin Ford Calgary. From the first communication I had with them, making an inquiry on their website, I've rapidly got a phone call back from one of their sale person: Samuel Aubin. From that point up to the official transactional, everthing went pretty smooth. They were really Pro and I definitely recommand this team. More

Great Dealership offering great service I brought my truck in for scheduled maintenance work and the employees had offered me a coffee and a ride home or wherever i needed to go. My truck wa I brought my truck in for scheduled maintenance work and the employees had offered me a coffee and a ride home or wherever i needed to go. My truck was brought into the shop right away and before i knew it the dealership was calling me to let me know my vehicle was ready to go. Everything went well and I didn't have any problems. I plan to bring my vehicle here for any future work it may need and will recommend friends and family to also come here. More

Great Truck Buying Experience I recently purchased a new Lariat and everything about my experience from the minute I walked in the door until I drove away in my new vehicle was ove I recently purchased a new Lariat and everything about my experience from the minute I walked in the door until I drove away in my new vehicle was overwhelmingly positive. Chuck was very friendly, easy to talk to, and informative. No over the top buying pressure and everyone else I came in contact with was more than willing to help out in any way. This was my second truck bought at Maclin, and I will be back for my third without a doubt. More

Great Experience at Maclin Ford No pressure on purchase of Ford F-150. Sales person and manager flexible meeting customer needs. During bad weather, dealership offered to drive a tes No pressure on purchase of Ford F-150. Sales person and manager flexible meeting customer needs. During bad weather, dealership offered to drive a test vehicle to home of customer for inspection. Maclin worked with customer to achieve great value in the purchase. I would recommend Maclin to friends and family. More

Extra Helpful and knowledgeable I was really happy with the service. They did a visual inspection on my Car and found that the serpentine belt was ripped and needed to be changed ASA I was really happy with the service. They did a visual inspection on my Car and found that the serpentine belt was ripped and needed to be changed ASAP, decided to leave the car overnight and therefore they provided me with a vehicle while my car was in service. Besides I had a chance to talk to one of the sales specialists, Graham was of great help explaining the advantages of having a brand new car and offering me multiple options if I decided to get into a brand new car. Hopefully after I'm done with University I go back to pick up a Ford Focus RS. Shelby was knowledgeable about the why it is important to fix certain things in the car and the reason why they get broken. The one thing I did not like about Maclin, is that when I was calling them at first to set up an appointment to get new winter tires, always when they transfered my call, nobody picked up and had to call again straight to the different department I had to deal with, and had to call multiple times to wonder about my car, because somebody picked up, transfered the phone, and voicemail on the other end. More

Shelby ensured an awesome experience for me. Very pleased. I gave high ratings for this experience because everything went just as Shelby told me with the time it would take and her willingness to ensure that I gave high ratings for this experience because everything went just as Shelby told me with the time it would take and her willingness to ensure that all went well. The service dept went above expected work by giving me a tire rotation as well. This may be standard with an oil change but I didn't expect it and I didn't ask for it. Great work. She just called me to make sure everything is ok and to remind me to come in after 100 km to tighten wheel lugs. She's great. I hope to work with her at Maclin in the future. More

Not impressed! I had taken my Escape in for service, including oil change, on a Saturday (booked apt) and asked them to look at an issue I was having with the rear h I had taken my Escape in for service, including oil change, on a Saturday (booked apt) and asked them to look at an issue I was having with the rear hatch wiper/washer. The service advisor said they would look at it and advise me of the problem. When I picked up my vehicle they said that they were not able to recreate the problem. I showed him right there what the issue was and I was told that I would have to bring it back as they had no one to diagnose it and fix it. I suspect that they did not even bother to look at it in the first place because if they had I would have seen evidence of washer fluid on the window. If they had no one that could diagnose the problem then, why did they say they would look at it? I was told by the service advisor that they only do oil changes on Saturdays and that I would have to come back during the week as they had to get other work done before they closed. It would have been nice if they would have been upfront with that from the beginning. It seems that they did not care to resolve the issue. The service advisor said that I should have my spark plugs changed out. I explained that this was done by them at the required service interval. I advised him that should be in their records as the work was completed by them. He did not seem to bother to look back at my service record. I was also not provided a service report card for work done on this visit. Just pay this amount and sign off on it. I was VERY disappointed in the level of service (lack of) that was provided by the service advisor. I have been taking my vehicle here for years and was left with a bad experience. I guess the lesson is only take your vehicle in on a Saturday if all you need is an oil change. DON'T expect anything else above that. I will add that the Customer Service manager did reach out to me after the fact and was able to provide an apology for the level of service I did receive. She did listen to my concerns and I hope they use this opportunity to provide some needed coaching for their service advisors. More

Service Advisor is Outstanding! I was dealing with Floyd King in the service drive-through, he did an excellent job all around! From my initial contact with him until I came to pick I was dealing with Floyd King in the service drive-through, he did an excellent job all around! From my initial contact with him until I came to pick up my vehicle it was a flawless experience. I thought a routine maintenance service wouldn't get all that much attention however Floyd made me feel very valuable as if I was spending a lot of money there! Although I did not get my recall completed, Floyd made sure to explain how and why I will need to come back which makes things a lot less complicated. Great job Maclin Ford! More