Maclin Ford

Exceeded our expectations Friendliest staff upon arrival of dealership. Made you feel welcome and made you feel like you were home. Special thanks to Chuck for making it happen Friendliest staff upon arrival of dealership. Made you feel welcome and made you feel like you were home. Special thanks to Chuck for making it happen for us and connecting on a personal base, definitely are telling everyone this is the dealership to go to if in need of a vehicle. Also thanks to Kris from finance for going above and beyond to help us make it happen. Way to earn the business!!!!!!! More

Happy with the service but I still feel bad. I was happy with the service that Floyd provided me. He provide me a free service vehicle when my car needed to stay overnight for cleaning. And every I was happy with the service that Floyd provided me. He provide me a free service vehicle when my car needed to stay overnight for cleaning. And everything was covered by my extended warranty except for the inspection fee. The only thing that surprise me is when I submitted my car for ELVIS inspection (I applied for UBER driver and ELVIS inspection of the car is one requirement), it didn't pass. Although with my previous visit with Maclin Ford I received a complete report something like 'Vehicle Care Commitment' and says it's about 'Peace of Mind' and conducting 'a world class visual inspection'. No defects was found. Well, not really. It needs a third party to know. I feel bad because I didn't know I have to pay extra $99 just to know my car was not in good condition. A 'world class visual inspection' is not enough. I hope you guys will let me know when I have to pay again another $99 for general inspection so I can have a real 'Peace of Mind' while driving my car. I understand as it gets older, it needs to be inspected thoroughly. Other than that, I was happy with the service you provided. More

Maranda initiated a very positive conversation Miranda was following up on a recent regular service appointment. I was very pleased with the service teams work and the professional manner in which Miranda was following up on a recent regular service appointment. I was very pleased with the service teams work and the professional manner in which the work was completed. Miranda and I spoke further about a free assessment of our vehicles' current value as a preliminary step to considering the purchase of a newer vehicle. Our current vehicle is almost 5 years old and I was willing to engage in the conversation, no pressure from Miranda, rather an invitation to start with an assessment and consider updating our vehicle. I have enjoyed each conversation as Miranda is very professional, listens, explores needs, current and anticipated and encourages conversation with a salesperson to explore options further. Thank you Miranda! Don MacInnis More

Check Engine Light Initially I was not happy with my service visit. However, rather than just let it bother me I called Maclin. Jim Smith the service manager, responde Initially I was not happy with my service visit. However, rather than just let it bother me I called Maclin. Jim Smith the service manager, responded to my concerns and took the time to hear what I had to say. We discussed the issues that had come up and while I had entered that call with the intention to not return to Maclin, after talking with Jim he brought me back into the fold. His genuine concern with what was going on made me feel like a valued customer and he also followed through on our discussions. He addressed what I brought to him with compassion and professionalism. I did not, at any point, feel like he was trying to appease me and feed me a line. My issues were resolved and I am very happy with how things have turned out. At the service counter, both Shelby (great name for a Ford girl) and Jean were friendly and helpful. I am all about the relationship as well as the service and Jim and his team have shown me they also believe in the same values. Thank you Maclin! More

just want your money so i bring my van in for a front end wheel alignment. the dealer guy is your typical salesman and tries selling me every service under the sun. fine i so i bring my van in for a front end wheel alignment. the dealer guy is your typical salesman and tries selling me every service under the sun. fine ill listen to your spiel. No thanks i say. ok no problem. then i get a call saying they need an extra hour to unseize my tie rods. in the report it says they need to spray and wait for penetrant. spraying penetrant takes an hour? they also advised me that every fluid in the van needed changing and servicing. however i had just taken the van into my mechanic and had all fluids flushes and new filters put on. so how do i need new fluids? the guy says its on a timeframe service recommendation. So they didn't even look at fluids imo as they would have seen that all the fluids were brand new. i got my wheel alignment(only ford can do my van) and got outta there. I will highly NOT recommend this snake oil dealership to anyone. How can they make this right? Don't sell me crap i dont need in the first place! I dont give second chances! More

Great Deal, Great Service My salesman Al was professional, laid back & not pushy, a pleasure to deal with. The sales manager Paul was also excellent and a pleasure to deal with My salesman Al was professional, laid back & not pushy, a pleasure to deal with. The sales manager Paul was also excellent and a pleasure to deal with ensuring i found a truck and a deal that worked for me. More

not about Maclin maclin ford service dept is the best Ford service dept i have ever dealt with.my problem i have with my most recent experience is with Ford Motor cos maclin ford service dept is the best Ford service dept i have ever dealt with.my problem i have with my most recent experience is with Ford Motor cos parts pricing $1050.00 for a side mirror is a ferrari part type of pricing.i dont own a ferrari;i own 3 Fords and being so grossly abused on parts pricing will absolutely affect future buying decisions.i would not recommend maclin service because i would not recommend any dealers service dept.maclin Ford service i feel bent over backwards to assist me Ford motor co bent me over.b.t.w. : in nov of 2016 i had to replace the alternator on my 2007 Mustang GT all in ,incl labour,less than$700.00 FOMOCO is way out of line on their parts pricing More

new vehicle I wanted to trade my vehicle in we sat down with Graham told him what we wanted and between him, Maranda, and Jocelyn we walked out of there buying th I wanted to trade my vehicle in we sat down with Graham told him what we wanted and between him, Maranda, and Jocelyn we walked out of there buying three new vehicles. I found them to be very friendly, and patient did what they could to help. More

Mike, Chuck and Bill I would like to say Thank you for the great service I am getting on purchasing my first ever Ford. These Guys have gone above and beyond normal servi I would like to say Thank you for the great service I am getting on purchasing my first ever Ford. These Guys have gone above and beyond normal service by far!! It makes changing from GMC to Ford the right move! More

Shady liers Really doesn't give a xxxx about you, after you sign the dotted line prepare to have your phone calls dodged. Also prepare for for your interest rat Really doesn't give a xxxx about you, after you sign the dotted line prepare to have your phone calls dodged. Also prepare for for your interest rate change (more then double) overnight when you go to pick up the car. Prepare for a lean to be found of the car when you do a carfax. Also prepare for the keys they hand you to have a suspiciously higher mileage written down on them then the actual mileage of the vehicle. Prepare for them to not have anything done that they said they would have done before you pick up the car. Currently I am working with a cps fraud investigator and a independent mechanic to determine whether or not the odometer has been tampered with. What a nightmare. Never go here. Go to any other Ford dealership. Also shout out to Sam Darwich who strait up lied to my face about the lean. More