Lockwood Kia

My first visit in 2020 was terrible with a brand new vehicle the first oil change leaked so it turned me off using the dealer for regular maintenance however I’ve had a couple warranty services done and vehicle the first oil change leaked so it turned me off using the dealer for regular maintenance however I’ve had a couple warranty services done and everything was done well . The last one took 2 months to get a part but that’s not the fault of the dealer but for my wait they did an extra service for me that is normally charged for . This is changing my perception of the dealers service . Overall I’m satisfied. More

Kevin and Peter in the Service Department did an amazing job diagnosing and repairing an issue we had with our 2018 Kia Sorento. Its easy to get emotional in these moments when you are not knowledgeable abo job diagnosing and repairing an issue we had with our 2018 Kia Sorento. Its easy to get emotional in these moments when you are not knowledgeable about these things. Kevin and Peter took the time to explain the process, and the challenges with fixing the issue. Highly recommend the service department at Lockwood Kia! More

My recent experience with the Kia service department has been marked by frustration and challenges. It all began on February 24th, 2024, when my husband and I encountered an alarming situation with our vehi been marked by frustration and challenges. It all began on February 24th, 2024, when my husband and I encountered an alarming situation with our vehicle while en route to dinner. The car signaled an overheating engine, fluid leakage, and critically low coolant levels. Acting swiftly, we topped up the coolant from a nearby gas station and left the car at the dealership for inspection as it was closed that day. However, communication from the service department was lacking, prompting my husband to make multiple attempts to reach out on Monday. When contact was finally made, issues regarding coolant leakage and lack of hot air on the passenger side were highlighted. Despite acknowledging fluid leakage during their inspection, pinpointing its source proved challenging for the service team. Subsequent interactions revealed no further leakage had been identified, leaving the heating issue unresolved. Kia identified a warranty-covered problem within the dashboard that required replacement to address the heating problem but faced delays obtaining the necessary part. Upon visiting for car collection post-identification of under-warranty issues and unresolved leaks, we were unexpectedly charged for investigating coolant leakage despite no resolution. Efforts to reach out directly to Kia went unanswered despite sharing insights into our ordeal through their website's "Contact Us" form. Weeks later, scheduling a service appointment aimed at conducting routine maintenance and fixing heating issues led us to pick up our vehicle anticipating completion within four days at worst-case scenario. As time passed without updates on progress or resolution status between April 15th and April 24th post drop-off date, concerns over extended delays in returning our vehicle grew. Unexpected repairs pushed back estimated completion dates multiple times amid acknowledgments of complexities involved in repair procedures necessitating thorough inspections. Reaching out again on April 29th provided reassurances but also highlighted frustrations over prolonged wait times without clear solutions offered or established communication channels throughout processes. Lack of clarity in repair progressions significantly impacted trust levels alongside communication lapses contributing towards heightened frustrations. Acknowledging complexities inherent in extensive repair tasks requiring meticulous attention is crucial while appreciating proactive gestures such as offering loaner vehicles amidst ongoing uncertainties. While occasional positive interactions were noted along this journey; cumulative experiences have left us feeling disheartened and frustrated. Uncertainties surrounding definitive resolutions coupled with extended timelines have tested patience beyond limits amid growing doubts over eventual delivery dates concerning repaired vehicles potentially extending wait periods indefinitely. Improvements in communication effectiveness are needed moving forward to reinstate faith in prompt resolutions tailored per earlier commitments made by the esteemed organization. More

Horrible experience here. Do not shop here very disrespectful sales manager Michael along with his brother Matthew. Do not shop here very disrespectful sales manager Michael along with his brother Matthew. More

Colin was extremely helpful and knowledgeable! Strongly recommend Lockwood Kia for your Kia purchase! Great team and great atmosphere, everyone is so nice and helpful! Strongly recommend Lockwood Kia for your Kia purchase! Great team and great atmosphere, everyone is so nice and helpful! More

Thanks for the great service Mike and Colin. Look forward to doing more business soon ! Look forward to doing more business soon ! More

The team at Lockwood are amazing, everyone from managers to the techs are very kind, and sincerely care about earr to the techs are very kind, and sincerely care about earr More

Very happy with my purchase, mike and marco working tooth and nail to get me my car of choice and the best finance rates possible and nail to get me my car of choice and the best finance rates possible More

DON'T GET YOUR CAR SERVICED- ITS A SCAM! Lockwood Kia is a company with body of lies and a staff which is truly unprofessional and irrational. I went for car servicing to them the 2nd time Lockwood Kia is a company with body of lies and a staff which is truly unprofessional and irrational. I went for car servicing to them the 2nd time and again they did not reveal the service fee and all the inclusions. You always get a unpleasant feeling once they give you the final price which is different than the one they have put on their service board. Shainne and Colin, Matt are the biggest liars of Lockwood Kia working under Michael who is protects them for all wrongdoings . Unfortunately, I had a really painful 12 months dealing with them during my order for Kia Telluride and now for servicing I always get nightmares dealing with their service team. Lockwood Kia sales and service dept both have zero customer retention ability nor do they have iota of product and features knowledge wonder how they even got hired. I had few instances where I asked them about my car concerns and safety issues but they don't listen and have no intentions to help or resolve my concerns. They make you sign on contract without including service fee and later claim that you signed the contract. So please beware and read their service contract a few times. These guys can go any extent to protect themselves(even call the cops and give false information and claims) when they know they are clearly on the wrong side of things. I am very dissapointed that I had to deal with them and won't make that mistake again ever in future. I urge people not to buy their vehicles from Lockwood Kia as you will also suffer during the waiting period and after that for servicing. Lockwood Kia dealership contract should be scrapped and they should be banned from any servicing jobs. I know they will deny all charges and come up with false information against me which I won't be surprised as they have a habit of doing this with their customers. More

Great staff, great atmosphere. Smooth process while dealing with salesperson (Christopher G). Clean facility, Thanks for all the help. Smooth process while dealing with salesperson (Christopher G). Clean facility, Thanks for all the help. More