Lexus of London - Service Centre

Comprehensive attention from the time I booked appointment by phone (prefer to online booking I did have to call twice to finally speak to a person who could pull up my records to discuss. Very appointment by phone (prefer to online booking I did have to call twice to finally speak to a person who could pull up my records to discuss. Very much appreciated the loaner while warranty service was being done and even more appreciated to my door delivery upon completion since I do not live in London. I would highly recommend your dealership and have every intention of purchasing my next car there when it becomes necessary. Thank you! More

Simply put - Chris hasn't forgotten what made this dealership so successful. He obviously leads by example and committed to the Lexus brand for service and quality. It appears to me he wants to reflec dealership so successful. He obviously leads by example and committed to the Lexus brand for service and quality. It appears to me he wants to reflect the Lexus brand which is uncompromising quality and service. More

Service intake was smooth and quick. One Service advisor was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way in less than twenty minutes. Again, noted and appreciated. Car back cleaned and serviced. Lexus Service level is one of the main reasons that keeps me coming back. More

Always transparent, never upsell anything and are very professional. I always wanted to take my key staff with me to show them what customer service is all about professional. I always wanted to take my key staff with me to show them what customer service is all about More

Courteous, efficient and always a loaner Excellent Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my v Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my vehicle I’m extending the life of the car. More

Very professional. I received an estimate of the repair which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comf which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comfortable chairs. I was asked if there was anything I needed while I waited and they washed and cleaned my RX inside and out. The customer service experience was exceptional. More

Excellent service that makes me drive from Kitchener. It has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. More

Great dealership. Service is always excellent, and most importantly, they have a large loaner vehicle fleet with loaners always available for a very reasonable fee. importantly, they have a large loaner vehicle fleet with loaners always available for a very reasonable fee. More

Excellent service and Knowledge of products. A++. Rick from Sales was amazing. Can not say enough about the entire experience. Extremely please with the entire experience. Thank you. from Sales was amazing. Can not say enough about the entire experience. Extremely please with the entire experience. Thank you. More