Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,610 reviews
March 24, 2022
Our first experience with Sue/Lexus. Sue was very helpfull in all aspects from leasing to availability of of stock. The experience was outstanding from test drive to pricing. Highly reco Sue was very helpfull in all aspects from leasing to availability of of stock. The experience was outstanding from test drive to pricing. Highly recommend Sue. More
by Wes
Employees Worked With
Helpful March 24, 2022
Excellant service. The staff who work there are very experience and kind. The gentleman who directs you into the garage paid extra attention to guide you in and to ens The staff who work there are very experience and kind. The gentleman who directs you into the garage paid extra attention to guide you in and to ensure you had what you needed from the car while you wait. The staff who work are responsible for your booking are always pleasant. I believe her name is Karen Campbell (on her name tag) has always gone out of her way. Her co-worker has always been attentive as well. I do not know his name but it is worth mentioning More
by Lexus
March 21, 2022
We are happy with Lexus in London I sure like my car, also people that drive with me praise the ( Lexus). also people that drive with me praise the ( Lexus). More
by teo.vansteeg4
March 16, 2022
Great service. Friendly and skilled. I appreciate the complimentary wash and this dealership is trustworthy Friendly and skilled. I appreciate the complimentary wash and this dealership is trustworthy More
by Quintin
Employees Worked With
March 15, 2022
LEXUS OF LONDON by far is the best dealership in London. Not only the Lexus vehicles are outstanding, but the service no matter what department you are dealing with, you are treated very special with respec Not only the Lexus vehicles are outstanding, but the service no matter what department you are dealing with, you are treated very special with respect and understanding. They listen and they do their upmost in having you leave with satisfaction. We bought our Lexus RX350 in 2010 and have had it serviced only at Lexus. It is still like brand new and because of the reliability of this vehicle we are staying with Lexus. We are although hoping Lexus will come out with an all electric model. More
by Moshe
March 14, 2022
Jordan Fera was great helping me and my wife out for the new 2022 Lexus. Also John was so much helpful showing my wife how to set up and operate the gadget inside the car. new 2022 Lexus. Also John was so much helpful showing my wife how to set up and operate the gadget inside the car. More
by Jake Kim
March 14, 2022
Larry was extremely friendly and helpful during the entire process. I received top level customer service from him and will definately go back to him for future purchases. entire process. I received top level customer service from him and will definately go back to him for future purchases. More
by Chen
March 13, 2022
Found all personnel at the dealership reliable and relevant with a timely approach. I’ve visited a couple of times and have work done at no charge. I will continue to recommend this dealer to friends relevant with a timely approach. I’ve visited a couple of times and have work done at no charge. I will continue to recommend this dealer to friends. More
by Gerald Symonds
Employees Worked With
Don’t recall name
March 12, 2022
Great service, in and out in the time the service advisor told me. Excellent experience. told me. Excellent experience. More
by w.keith.lawson
Employees Worked With
March 12, 2022
It is always a pleasure working with Karen. She is knowledgable, friendly and efficient, always willing to help and prompt with her communications, She is knowledgable, friendly and efficient, always willing to help and prompt with her communications, More
by Dr.khan
