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Lexus of London
London, ON
4,006 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,006 reviews
March 30, 2023
It’s a great dealership. In my opinion the best one in London ON. Great experience! In my opinion the best one in London ON. Great experience! More
by Jeremy Feng
Employees Worked With
March 30, 2023
My experience at Lexus of London (sales Rick Watson) was an exceptional experience from beginning to picking up vehicle.. I would recommend Rick and the other staff I dealt with, the tech that went over the an exceptional experience from beginning to picking up vehicle.. I would recommend Rick and the other staff I dealt with, the tech that went over the vehicle with me before I left dealership did an exceptional teaching job. I have heard good things about your service dept. and I am sure I will be happy with them. I love my Lexus. More
by Jill Ferguson
March 29, 2023
Very friendly staff and responded to all questions regarding the purchase of a new car regarding the purchase of a new car More
by melmadhoon
Employees Worked With
March 29, 2023
We are very glad to get acquainted with your company and thank you very much for your competence! Special thanks for the excellent work and service to your employe Jillian Cook! thank you very much for your competence! Special thanks for the excellent work and service to your employe Jillian Cook! More
by Kateryna Polovynka
March 29, 2023
Lexus of London has always been top shelf in the service area. I was so happy to hear Romeo Nissan is bk in a management capacity! Jillian was very helpful in my recent visit! I hope to make a decision soon area. I was so happy to hear Romeo Nissan is bk in a management capacity! Jillian was very helpful in my recent visit! I hope to make a decision soon on upgrading to a newer Lexus Suv! More
by arttiefowler
March 29, 2023
Leaving the dealership rating midpoint because, we didn’t ultimately get a vehicle from them. Jillian was terrific about communicating with us throughout our search. We’re not located in London ourselves and ultimately get a vehicle from them. Jillian was terrific about communicating with us throughout our search. We’re not located in London ourselves and we travelled out of Country during our exchanges so, she had a challenge in keeping us up to date with what was on the lot and worth our travel time. Through no fault of hers, London location didn’t have the colour or/and package for the vehicle we were shopping for. When Jillian wrote to us most recently to say that more options had finally arrived, we had already found our new vehicle in another dealership. She congratulated us and thanked us for our interest and invited us to contact her for a future trade in. She’s friendly, not pushy, thorough and considerate. More
by Brig
Employees Worked With
March 28, 2023
Can't speak for the dealership, but I had a great experience with Jillian Cook. Knew what I was looking for, and kept me informed. I decided to hold off for the moment in buying a car, but would def experience with Jillian Cook. Knew what I was looking for, and kept me informed. I decided to hold off for the moment in buying a car, but would definitely come back to Ms. Cook and work with her in the future. More
by dennis843
Employees Worked With
March 28, 2023
Bought an IS 500 from Jordan. S, He was efficient, informative and good communicator, he made the process smooth and hassle free....I love this car😊 S, He was efficient, informative and good communicator, he made the process smooth and hassle free....I love this car😊 More
by Michelle
Employees Worked With
Lauren Rossini, Jordan Skellett
March 25, 2023
We would rate this as one of the best car dealership experiences we’ve ever had. Kevin and the whole Lexus team made this an enjoyable experience. Kevin went above and beyond what we would ever expect f experiences we’ve ever had. Kevin and the whole Lexus team made this an enjoyable experience. Kevin went above and beyond what we would ever expect from a car salesperson. Ross & Donna More
by Ross & Donna
March 24, 2023
Kevin was very knowledgeable and pleasant to deal with. He went out of his way to explain the different functions of my NX250. Thanks again. And a big shoutout to Lauren Rossini who made my day,she is very He went out of his way to explain the different functions of my NX250. Thanks again. And a big shoutout to Lauren Rossini who made my day,she is very pleasant to talk to and has a great sense of humour. Ron More
by hendersonron50
