Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,010 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,010 reviews
November 28, 2023
Great and quick service! Heather was so helpful and kind. Will continue to go back! Heather was so helpful and kind. Will continue to go back! More
by Lana
Employees Worked With
November 28, 2023
Shanna is Outstanding! She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purch She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purchasing my new vehicle - I was impressed. Thank you Shanna for making the overall experience so positive! More
by SB
November 28, 2023
Thanks to Rick Watson are TX experience was great just like are last 2 generation rx was . like are last 2 generation rx was . More
by B_osman
November 28, 2023
Rick Watson was an excellent sales person, he focused on my needs for safely and comfort and help me select the correct fits, finished and options. I highly recommend Rick. my needs for safely and comfort and help me select the correct fits, finished and options. I highly recommend Rick. More
by karencampbel
Employees Worked With
November 28, 2023
Good morning Lisa Hope you had an enjoyable weekend. I just wanted to write a short note to thank you and Romeo and the other Lexus people we ran into last Thursday. I have owned many new cars over I just wanted to write a short note to thank you and Romeo and the other Lexus people we ran into last Thursday. I have owned many new cars over the years. Usually, in fact 98% of the time, after the dealership gets the money, the purchaser is made to feel less than welcome or important. I am so happy to say that this was not the case at all when we visited Lexus London. You were so friendly and helpful and Romeo was great. I think he didn’t even roll his eyes at the ‘ID-10-T’ error on how to remote start my car!! Thank you to you and to Lexus of London. I made the right choice! More
by Kclewylle
Employees Worked With
November 28, 2023
I had a really good experience with Lexus of London. I would like to say a big thank you to Lisa Ali for helping us to buy a new car. She is an amazing person. Good luck Lisa I would like to say a big thank you to Lisa Ali for helping us to buy a new car. She is an amazing person. Good luck Lisa More
by Juliascherger
Employees Worked With
November 27, 2023
We purchased a Lexus sedan years ago and we were very satisfied. We are leasing the RX350 while we wait for the delivery 2 plug in RX 350 vehicles. satisfied. We are leasing the RX350 while we wait for the delivery 2 plug in RX 350 vehicles. More
by brynahschneider
Employees Worked With
November 27, 2023
Jillian has been wonderful to work with. . From intitial contact all the way thru to delivery of the vehicle she has been attentive and caring - making sure that all intersections she was pre . From intitial contact all the way thru to delivery of the vehicle she has been attentive and caring - making sure that all intersections she was present and focused. More
by clivesf
Employees Worked With
November 27, 2023
Excellent and friendly dealership. I will definitely recommend this dealership to my family and friend if they plan to purchase new vehicle. I will definitely recommend this dealership to my family and friend if they plan to purchase new vehicle. More
by hassanalirajani
November 25, 2023
Larry is a careful and efficient person to work with. He explains things well in detail. He explains things well in detail. More
by Kelvin
Employees Worked With
