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Lexus of London
London, ON
4,343 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,343 reviews
May 19, 2015
Fantastic Service! Purchase of a 2015 RX350 F-Sport My dealings with Stephanie Shearsby were all amazing! She was extremely knowledgeable on all of the vehicles and gave me the real answers that I was l My dealings with Stephanie Shearsby were all amazing! She was extremely knowledgeable on all of the vehicles and gave me the real answers that I was looking for. Right from my first email on the website to the purchase of my new RX350 F-Sport, I was treated with first class service! I have an extremely busy schedule and Lexus of London was very accomodating, even going as far as picking me up at the Airport to save me a cab fare. Thank you!!! More
by Pete F
May 18, 2015
Great Service!!! I had a great experience buying a car from Lexus of London. I was unsure what to think going in to the dealership as I was afraid I would feel pressu I had a great experience buying a car from Lexus of London. I was unsure what to think going in to the dealership as I was afraid I would feel pressured by the sales team. Stephanie did a GREAT job keeping me informed, yet did not make me feel like I had to buy. When I finally decided to purchase the vehicle, Stephanie got right to work for me! Definitely a great experience!! Thank you!!! More
by Caroline
Employees Worked With
May 11, 2015
purchase of new 2015 Lexus our dealings with Sue Vincent were great, she responded to our phone calls promptly and also e-mails in a very timely fashion. There were a couple mi our dealings with Sue Vincent were great, she responded to our phone calls promptly and also e-mails in a very timely fashion. There were a couple minor glitches but Sue went to bat for us. we consider her very helpful, honest and well informed. We would highly recommend this dealership. More
by gerald1934
Employees Worked With
Sue Vincent
May 09, 2015
Lexus NX 200 April 2015 Started off with an email and was promptly answered by a salesperson named Sue Vincent. Sue quickly and patiently answered all my questions and made Started off with an email and was promptly answered by a salesperson named Sue Vincent. Sue quickly and patiently answered all my questions and made us feel comfortable enough to go and visit the dealership. Once there, we were treated by everyone with the same professionalism. It was a true treat to be regarded as a "customer " We have a choice to buy anywhere and the treatment at London Lexus will keep us coming back. More
by JandL200T
Employees Worked With
Sue Vincent
May 08, 2015
Great experience I got a used vehicle from Jack at Lexus of London. Since I walk in the dealership, the shopping experience is over the top. Great welcome, great vehi I got a used vehicle from Jack at Lexus of London. Since I walk in the dealership, the shopping experience is over the top. Great welcome, great vehicle, great people. Thanks Jack find a right vehicle for me. More
by James
Employees Worked With
Jack Ji
May 04, 2015
first experience From the time we entered the showroom until we made our purchase we couldn't have been treated any better. Our sales person Tom Hiscott was polite, kn From the time we entered the showroom until we made our purchase we couldn't have been treated any better. Our sales person Tom Hiscott was polite, knowledgeable and helpful. The person who completed the paper work for the sale was also knowledgeable and efficient. The whole purchase process was a great experience. Thank you More
by brian
Employees Worked With
Tom Hiscott
May 01, 2015
Very Professional Service! We just purchased a Lexus from Sue Vincent, of Lexus of London. She was professional in every way from start to finish. She was knowledgable, and qu We just purchased a Lexus from Sue Vincent, of Lexus of London. She was professional in every way from start to finish. She was knowledgable, and quick to follow up after the purchase to ensure we were happy with our new car. I would recommend her and her fellow workers any time! More
by Kim Mc
Employees Worked With
Sue Vincent
May 01, 2015
Highly Recommended The most professional advice for car purchase I have ever received is from Jack. I was looking for a family car and I didn't have any driving experien The most professional advice for car purchase I have ever received is from Jack. I was looking for a family car and I didn't have any driving experience with Lexus. Jack helped me find my dream car. It is my best time to buy a car from a dealer ever. More
by Kliz
Employees Worked With
Jack Ji
May 01, 2015
Awesome Experience by Jack's Professional Service I am so exited that now I have a new friend ( Jack Ji) in the process of my Lexus purchase. He is very professional, knowledgable, thoughtful and pati I am so exited that now I have a new friend ( Jack Ji) in the process of my Lexus purchase. He is very professional, knowledgable, thoughtful and patient. I definitely will recommend Jack to my friends who wanna buy great cars. More
by KaireaL
Employees Worked With
Jack Ji
