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Lexus of London
London, ON
4,343 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,343 reviews
June 24, 2015
No pressure sales I first contacted Lexus of London by phone to inquire about a used vehicle I previewed on their website. Rick was very accommodating; sending photos a I first contacted Lexus of London by phone to inquire about a used vehicle I previewed on their website. Rick was very accommodating; sending photos and inspection reports of the vehicle almost immediately. We met with Rick the next morning and he made it clear that he was early on his career, as such, he didn't feed us lines, but conversed with colleagues to ensure he was providing proper information. What set this dealership apart from others (and made me want to drive the distance to purchase a vehicle there) was that the they listened to what I was looking for and tried to meet my needs, as opposed to selling what was simply on their lot. From the time of inquiry, to vehicle purchase, to vehicle pick-up, and even a week later, Rick ensured that I was happy and comfortable with the vehicle. Everyone at the dealership is friendly, welcoming and continuously striving to meet the client's needs. I couldn't be happier with my purchase from this dealership. More
by worth the drive
June 22, 2015
Great service without asking. This dealership really does create a "Lexus Experience". No pressure but lots of information and options on buying a new car. Took the time to explain This dealership really does create a "Lexus Experience". No pressure but lots of information and options on buying a new car. Took the time to explain the features of the car and why they were important. More
by CRM
Employees Worked With
Tom Hiscott
June 18, 2015
Great Dealership! Recently, I had my Lexus RX serviced, plus rejuvenated with the President Detailing Package at Lexus of London. During that time I had the pleasure of Recently, I had my Lexus RX serviced, plus rejuvenated with the President Detailing Package at Lexus of London. During that time I had the pleasure of being attended to by Romeo Nissan and Jason Janusz. Both were very professional, knowledgeable and personable. Also, my car looks like new again, thanks to Andrew from your detailing department. It is great to be a customer of a company who actively supports various charities in the London community! Thanks to all of you! More
by Lovemylexus2
June 17, 2015
If I could select a 6th star I certainly would! Thank you to everyone at Lexus of London for exceeding my expectations. Karen and Adam went above and beyond. The care extended and added amenities of Thank you to everyone at Lexus of London for exceeding my expectations. Karen and Adam went above and beyond. The care extended and added amenities offered were certainly noticed and appreciated. Fabulous people and team all around. Thank you! More
by payitforward
Employees Worked With
Karen Campbell, Adam McCallum
June 17, 2015
Excellent Customer Service Great people all around! Great service from Sue Vincent. A pleasure to deal with. A great car buying experience! Thanks to all of you! I will rec Great people all around! Great service from Sue Vincent. A pleasure to deal with. A great car buying experience! Thanks to all of you! I will recommend your dealership for sure. More
by prock25
Employees Worked With
Sue Vincent
June 17, 2015
Great experience Awesome service from Tom Hiscott !!! He was so knowledge and friendly. Hoping to deal with him in our future adventures. Excellent work Tom. ! Thanks Awesome service from Tom Hiscott !!! He was so knowledge and friendly. Hoping to deal with him in our future adventures. Excellent work Tom. ! Thanks for taking the time to show us the car More
by Izzie123
Employees Worked With
Tom Hiscott
June 15, 2015
Sue is great!!! And I love my car!!! Sue Vincent was my sales representative and I think she's great!! Sue is very personable and made herself available on more than one occasion to answ Sue Vincent was my sales representative and I think she's great!! Sue is very personable and made herself available on more than one occasion to answer any questions I had prior to buying my car. Sue is a true advocate for Lexus. She loves her car as much as I love my new one. Sincerely Lynn Holdsworth More
by newcarlynn58
Employees Worked With
Sue Vincent
June 12, 2015
Best experience We wandered into the dealership only dreaming of buying. Rick was so helpful and charming, we were sold! Great people, great service, great experience We wandered into the dealership only dreaming of buying. Rick was so helpful and charming, we were sold! Great people, great service, great experience. Thanks! More
by Beth
June 11, 2015
Lexus NX200T F Sport Picked up my new Lexus today! Great experience from start to finish. Tom was an absolute joy of a dealer..a highly knowledgeable professional! Kyli Picked up my new Lexus today! Great experience from start to finish. Tom was an absolute joy of a dealer..a highly knowledgeable professional! Kylie in the finance department was also a fantastic pleasure to deal with. She was always available to talk to me whenever I called with a question. I left BMW for Lexus .. This first impression has been without a doubt first class in comparison to BMW ... Whom appear to be "too busy" to take the time that a luxury car buyer deserves. More
by Luxusnx2015
Employees Worked With
Tom Hiscott
June 05, 2015
Outstanding I have had the fortunate experience of purchasing vehicles from and servicing with Lexus of London.Truly stated their dealership is second to none and I have had the fortunate experience of purchasing vehicles from and servicing with Lexus of London.Truly stated their dealership is second to none and lives up to to the Lexus brand. Ironically, I enthusiastically look forward to to having my vehicles serviced or my check engine light to come on. More
by JR
Employees Worked With
