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Lexus of London
London, ON
4,108 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,108 reviews
September 29, 2014
Summer Because of u i didn't buy a Toyota ,Lexus should have 100 sales rep like u, Susan Vincent thanks , I love my beautiful car Because of u i didn't buy a Toyota ,Lexus should have 100 sales rep like u, Susan Vincent thanks , I love my beautiful car More
by Annie one
Employees Worked With
Susan vincent
July 26, 2014
helpful friendly and knowledgable i had a great experience at the dealership. everyone was friendly and knew what they were talking about. they made the experience easy and would recom i had a great experience at the dealership. everyone was friendly and knew what they were talking about. they made the experience easy and would recommend it to anyone that i know. since i have had the car they stephanie has been there for my questions and i will be back to deal with her in the future. More
by IS250250
Employees Worked With
Stephanie Shearsby
June 18, 2014
Efficient and friendly sales experience Stephanie was thorough, very efficient with my time and a pleasure to work with in my recent purchase. Lexus of London is an excellent dealership wit Stephanie was thorough, very efficient with my time and a pleasure to work with in my recent purchase. Lexus of London is an excellent dealership with friendly and knowledgeable people. I will definitely be back int he future. More
by crowbait
Employees Worked With
June 14, 2014
Excellent Dealership Excellent dealership. Everything from my initial inquiry to picking up the car was handled very professionally. Sales person I dealt with, Stephanie S Excellent dealership. Everything from my initial inquiry to picking up the car was handled very professionally. Sales person I dealt with, Stephanie Shearsby, is friendly, professional, efficient, and has great knowledge of the industry. When I picked up the car, I felt confident that I purchased a great car and that Stephanie worked hard to get me the best deal she could. Great experience. More
by ZeljkoP
Employees Worked With
June 08, 2014
Thanks for an enjoyable sales experience Our experience with Lexus of London, specifically sales person Stephanie Shearsby, was excellent. She was friendly, efficient and very knowledgeable Our experience with Lexus of London, specifically sales person Stephanie Shearsby, was excellent. She was friendly, efficient and very knowledgeable about the vehicle we were interested in. The entire sales process was by far the most comfortable and the least stressful we have experienced. We look forward to a long relationship with Lexus of London as we enjoy our new car. More
by wvlasic
Employees Worked With
June 08, 2014
Above and Beyond I recently purchased a Lexus RX 450H. I had the pleasure of dealing with Tom Hiscott he went above and beyond to help me get the best deal. And after I recently purchased a Lexus RX 450H. I had the pleasure of dealing with Tom Hiscott he went above and beyond to help me get the best deal. And after my purchase he is still there to answer any and all of my questions and concerns. Tom knows the cars he sells and he is there for you on every detail. I highly recommend him and the Lexus of London team. More
by LexusDan
Employees Worked With
Tom Hiscott
May 26, 2014
The best bilingual car expert This professional guy can speak both Mandarin and English, which helped me a lot. Jack has incredible knowledge to answer my questions, and he always This professional guy can speak both Mandarin and English, which helped me a lot. Jack has incredible knowledge to answer my questions, and he always serve customers like 7/24. I will go purchase another car from him. More
by LF_Andy
Employees Worked With
May 26, 2014
nice dealer! help you learn about car and pick the best car for you. try his best to help you to save your money before and after you buy the car help you learn about car and pick the best car for you. try his best to help you to save your money before and after you buy the car More
by shangyuyan
Employees Worked With
May 23, 2014
2 thumbs up! Thank you to the whole team at Lexus of London. In particular Ms Shearsby was very helpful and attentive. She made the car selling and buying experien Thank you to the whole team at Lexus of London. In particular Ms Shearsby was very helpful and attentive. She made the car selling and buying experience smooth and easy. She communicated efficaciously in person but by prompt E-mails as well. She has great knowledge of the industry and we would return for her services anytime in the future. We will also recommend her to our friends and family. Thanks Stephanie. The Paradis' More
by Christianparados
Employees Worked With
May 16, 2014
Review Employee was very knowledgeable, and helpful. Everyone was very friendly. Fast service and booking times. Will be returning for sure. Everyone was ver Employee was very knowledgeable, and helpful. Everyone was very friendly. Fast service and booking times. Will be returning for sure. Everyone was very trustworthy people. More
by svanraes
Employees Worked With
Adam McCallum
