Lexus of London

New Brakes Was told on last oil change I needed new front brakes & rotors. Explained very well and time frame I needed to service. Booked a couple days ahead. Th Was told on last oil change I needed new front brakes & rotors. Explained very well and time frame I needed to service. Booked a couple days ahead. They worked with my schedule provided a car and price was completive. Karen updates me by text as she knows I cannot be reached by phone at work. More

Great touch points through the day from Karen I brought my Lexus in for service this week and dealt primarily with Karen and also received help from Jason upon retrieving my car at the end of the I brought my Lexus in for service this week and dealt primarily with Karen and also received help from Jason upon retrieving my car at the end of the day. Karen kept me informed throughout the day of my car's status, and was very helpful. Jason was excellent at processing my payment at the end of the day. It was busy when I came in so the receptionist asked me to sit to wait for Jason, but she didn't tell me when he was free, so I waited for longer than I would have liked. More

Brake Service Excellent service all round, particularly with Jason and Karen. Jason initially, where an issue with my vehicle was identified and thoroughly explaine Excellent service all round, particularly with Jason and Karen. Jason initially, where an issue with my vehicle was identified and thoroughly explained. Subsequently, brought the vehicle for service a few days later, where Karen provided equal customer care and attention. A loaner vehicle was provided which ensured I was able to accomplish something, rather than spend the time waiting. While I have no experitse in the field, the final cost did not appear to be out of line for the work required for the vehicle. More

Engine rebuild I have had a great time going to Lexus of London to get my car serviced and major work done it also. The staff, Jason, Lyndsi, and Romeo had great kno I have had a great time going to Lexus of London to get my car serviced and major work done it also. The staff, Jason, Lyndsi, and Romeo had great knowledge of the cars and better advice. I would recommend anyone with a Lexus to go there and feel reassured that your in the right hands. Thanks Lexus of London. More

Sue Vincent She was very professional and easy to deal with. Her product knowledge was excellent and she answered all of our questions very capably. Thanks for She was very professional and easy to deal with. Her product knowledge was excellent and she answered all of our questions very capably. Thanks for the great shopping experience More

Great Experience! Sue Vincent made my first experience buying from Lexus a valuable one. She was very attentive and answered my many questions patiently. I really app Sue Vincent made my first experience buying from Lexus a valuable one. She was very attentive and answered my many questions patiently. I really appreciated the free delivery service as well :). Loving my new IS 300! Thanks Sue and the Lexus crew! More

ES 350 I purchased a pre-owned Lexus ES-350 and had a great experience with this dealership from the moment I called to the time I cane to the dealership and I purchased a pre-owned Lexus ES-350 and had a great experience with this dealership from the moment I called to the time I cane to the dealership and meat Stephanie. She was very patient and answered all my questions. It was a Saturday and the office closed at 5PM but she allowed me to take the car to a mechanic for a second opinion and patiently waited for me to come back Kylie, explained the financing to me in detail and answered all my questions. Higgins I would like to thank her and Lexus of London for their excellent customer service. More

Great help with a newly purchased vehicle Jason helped make sure my newly purchased vehicle was perfect, and addressed concerns I had in all aspect. I would definitely work with Jason again in Jason helped make sure my newly purchased vehicle was perfect, and addressed concerns I had in all aspect. I would definitely work with Jason again in the future! More

Excellent Service I recently had my Lexus serviced at Lexus of London and I found the customer service excellent. They provided a current model Lexus to me as a loner f I recently had my Lexus serviced at Lexus of London and I found the customer service excellent. They provided a current model Lexus to me as a loner for the day. My vehicle was serviced on time and to the agreed upon cost estimate. They provide competitive costs for service and repairs. My vehicle was returned to washed both inside and outside. The service Rep Karen Campbell was extremely helpful and provided follow up calls through out the day. I would recommend this dealership for both sales and service. More

Outstanding Sales My sales rep was Stephanie Shearsby and she went above and beyond any experience I have had with a car dealership. To earn my business, she brough My sales rep was Stephanie Shearsby and she went above and beyond any experience I have had with a car dealership. To earn my business, she brought the car I chose to my office, met me on the price I offered, then came in on her day off to close so I could get the car in time for a weekend away. She dressed professionally at all times and was charming without being annoying. I'd like to add that this was probably not a high margin sale for the dealer, yet I was still treated respectfully and felt like I made a good decision to buy the vehicle. Do not hesitate to look into Lexus of London for a well priced used car. More