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Lexus of London
London, ON
4,072 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,072 reviews
October 29, 2015
Great work！ It is excellent service. I will recommend another people to go there. Also, I like the decorate at Lexus. I hope I can go there again to buy a new car It is excellent service. I will recommend another people to go there. Also, I like the decorate at Lexus. I hope I can go there again to buy a new car. More
by Jermery
Employees Worked With
October 27, 2015
Thanks jack I just purchased a new Lexus IS 250, the experience with jack is so good! He is professional and thoughtful. I really enjoy the experience with my new I just purchased a new Lexus IS 250, the experience with jack is so good! He is professional and thoughtful. I really enjoy the experience with my new car and Jack. I'm strongly recommend Lexus of London and Jack. More
by Grace
Employees Worked With
October 26, 2015
Great Job Thanks for your help and getting it ready so quickly. We were in need of a vehicle rather quickly and really wanted to experience the 2016...but we s Thanks for your help and getting it ready so quickly. We were in need of a vehicle rather quickly and really wanted to experience the 2016...but we settled for the 2015 and so far so good...:) More
by Happy Lexus Owner
Employees Worked With
October 24, 2015
You made it fun Beautiful showroom, friendly, helpful, knowledgable,employees, and excellent service. I had not been car shopping for a very long time and you ma Beautiful showroom, friendly, helpful, knowledgable,employees, and excellent service. I had not been car shopping for a very long time and you made it a pleasure. Thank you More
by Doris
Employees Worked With
October 21, 2015
Our experience was relaxing and informative. Our evening with the Car lady was excellent, very informative, punctual and with many interesting tips; certainly worth our hour drive to the dealersh Our evening with the Car lady was excellent, very informative, punctual and with many interesting tips; certainly worth our hour drive to the dealership. The drinks and light refreshments were good. And the gift was appreciated. More
by new lexus
Employees Worked With
Tom Hiscott
October 17, 2015
GREAT EXPERIENCE I was at the London Lexus dealer. Looking at a used Lincoln MKX car to purchase. The car was definitely a 10...Immaculate for a used vehicle. My conta I was at the London Lexus dealer. Looking at a used Lincoln MKX car to purchase. The car was definitely a 10...Immaculate for a used vehicle. My contact sales person was Stephany Shearsby. was very efficient and helped me through every step of the way. Very personable young lady and she really knows her stuff about cars. I also noted that all of the personell were dressed like professionals and were quite curtious. I ended up buying a similar model elsewhere but I would certainly recommend her or the London Lexus dealership to anyone. More
by johnny
Employees Worked With
October 16, 2015
Amazing services i was being helped by Rick Watson. who is amazing. i really liked his services. He made me feel welcome. at the beginning i was not planning on buying i was being helped by Rick Watson. who is amazing. i really liked his services. He made me feel welcome. at the beginning i was not planning on buying a lexus but he sold me on the car. Everything went well except the Financial Manager of the dealership. we had to point out couple of things. Overall, good experience. recommend to everyone. More
by Jamal A.
October 13, 2015
Thanks for Lexus of London and Jack Lexus of London has always been very good. Everyone there is very nice and professional! especially Jack, my product adviser, was perfect match for m Lexus of London has always been very good. Everyone there is very nice and professional! especially Jack, my product adviser, was perfect match for me. He's easy going, no pressure but was very committed to helping me get exactly what I wanted. He is always available to help with any concerns. I would absolutely recommend Jack and Lexus of London. More
by mandy
Employees Worked With
October 09, 2015
A "Thank you" to Sue Vincent! Sue offered me detailed, complete packages on two new models I was debating between before purchasing my new CT200 hybrid this month (October, 2015). Sue offered me detailed, complete packages on two new models I was debating between before purchasing my new CT200 hybrid this month (October, 2015). She patiently and immediately replied to the various questions I had, providing the exact information I was asking for in every case. For me, the purchase experience was further enriched by her tireless energy and delightful sense of humour! More
by October guest
Employees Worked With
October 05, 2015
Very Good Experience Stephanie was very good to deal with. She provided explanations where necessary and made the car buying process very easy. She also followed up to ens Stephanie was very good to deal with. She provided explanations where necessary and made the car buying process very easy. She also followed up to ensure there were no problems. Thank you. More
by Bob
Employees Worked With
