Lexus of London

Great service department I have my IS serviced according to L of L's recommendations and reminders. Throughout my dealings with the service department, I have consistently fou I have my IS serviced according to L of L's recommendations and reminders. Throughout my dealings with the service department, I have consistently found the L of L service representatives to be knowledgeable, helpful, professional and very pleasant to deal with. With regards to pricing, when I required 4 new regular tires and 4 new snow tires, L of L matched the prices of the big box stores. When I required 2 new rotors, they got them covered under warranty. Overall, very pleased with the service experience. More

Enthusiastic, professional, satisfying. The purchase of my new Lexus was my first, and so far only, interaction with Lexus of London. The facility was what I would call 'upscale' well suited The purchase of my new Lexus was my first, and so far only, interaction with Lexus of London. The facility was what I would call 'upscale' well suited to the Lexus product line. The staff were professional and knowledgeable while at the same time very helpful and responsive. The review of the features of my new vehicle was quite thorough and unhurried, an approach I haven't previously encountered. What also made it unique (for me in any case) was that this review was conducted by someone that was trained for this review (Teagan McCombs) and not a salesperson. Bottom line, a satisfying experience from beginning to delivery. More

recent service and new car purchase Both experiences outstanding. Honest caring staff. We have bought numerous vehicles at this location. Both the sales and service staff are always very Both experiences outstanding. Honest caring staff. We have bought numerous vehicles at this location. Both the sales and service staff are always very professional and polite. I would definitely recommend this dealership to others. More

most satisfying I have dealt with Lexus of London for over 14 years and have always been pleased. I will keep going back as long as they treat me as they have in the I have dealt with Lexus of London for over 14 years and have always been pleased. I will keep going back as long as they treat me as they have in the past. More

Five Star Dealership We have owned four Lexus vehicles and have been extremely pleased with all four. Our current 2013 Lexus GS and 2014 Lexus LS, are a pleasure to drive We have owned four Lexus vehicles and have been extremely pleased with all four. Our current 2013 Lexus GS and 2014 Lexus LS, are a pleasure to drive. Other than routine maintenance our Lexus vehicles have been virtually trouble free. When we do need servicing, Lexus of London's Service Department have exceeded our expectations. The service is extremely professional, my wife and I are treated with respect and timely service is always done well. Lexus of London is truly a 'five star dealership'! More

Excellent Service, friendly family atmosphere. One month ago I leased a 2016 Lexus RX350 from Lexus of London. I have to say from entering the door to delivery of the vehicle the whole journey has One month ago I leased a 2016 Lexus RX350 from Lexus of London. I have to say from entering the door to delivery of the vehicle the whole journey has been excellent. I have been a loyal Toyotatown client,since 1974, my first Toyota a Corolla SR5. Since then I have purchased 10 Toyota's new & used. In August 2008 I became a proud and happy Lexus client. At this time I would like to speak specifically of two employees in this format. My respect and positive comments for all the staff I have encountered at Lexus of London could fill volumes. I always feel like a part of the Lexus family when I visit for service. The sales stall never fail to acknowledge me in a sincere welcoming manner. First: Stephanie Shearsby my sales representative was attentive to my requirements and the options I desired in my vehicle package.. She was and continues to very respectful and professional in all of our encounters. (Pre and post delivery). She handled all my questions in a prompt and efficient manner . On one occasion she called me while she was not on duty, to put my mind at ease regarding something I had missed in the order process. I have recommended her to a few of my associates who have expressed interest in a new vehicle. Secondly: Teagan MCCombs, Assistant Delivery Coordinator. Her expertise regarding the numerous features of my new car were explained in a simple, easy to follow presentation. Obviously the the information was overwhelming. Teagan gave me her card and said call any time for follow up of if I ran into something I did not understand understand. I have called Teagan twice, visited the dealership once for technical support. Each time I was met with a pleasant, calm, professional response. Teagan resolved all my issues. I throughly enjoyed this new vehicle experience. On occasion I have had my car serviced at other Lexus dealerships in various large centers, Toronto and Sarasota for instance, in my experience Lexus of London is excels over these other dealerships in every aspect of mine and my vehicles needs. (Sales & service) More

Impeccable service I rarely write reviews - but my experience today convinces me otherwise. This dealership has really exceptional service. Jason, in the service departm I rarely write reviews - but my experience today convinces me otherwise. This dealership has really exceptional service. Jason, in the service department, provided me fantastic service in a lot of ways tonight. Initially, there was a bit of a mix of with my appointment - but no issue at all on their end - they made sure I was accommodated fully and my car was fully looked after on short notice. But most impressive of all - I forgot to give the loaner car keys back to Jason at the end of the night. I drove all the way back to my place (nearly 30 minutes away) before I remembered. I called Jason expecting to drive back the next day. But instead, he took time after his long shift to drive all the way to my house to pick them up personally. The service of this dealership truly is amazing. I don't hesitate to wholeheartedly recommend them! Thank you. More

Best dealership! As a single woman I have been taken advantage of at other dealerships. I have always been treated with respect and integrity by Lexus of London. In As a single woman I have been taken advantage of at other dealerships. I have always been treated with respect and integrity by Lexus of London. In fact the General Manager Chris came out to my car to help me set up the blue tooth! The level of service is unsurpassed. More

Friendly, Quality Service I actually look forward to my service appointments at Lexus of London because they're always all-round positive experiences. Karen Campbell is both ve I actually look forward to my service appointments at Lexus of London because they're always all-round positive experiences. Karen Campbell is both very pleasant and very capable. She explains technical issues in clear terms and answers my questions. She's thoughtful and accommodating and I enjoy dealing with her. More

Amazing Experience - Customer for Life While we were buying an SUV for my husband and ES for my Son, we mentioned to Rick that I would be in the market to trade my existing Lexus if he foun While we were buying an SUV for my husband and ES for my Son, we mentioned to Rick that I would be in the market to trade my existing Lexus if he found the right one for us. Within a day, he gave us the heads up on a car coming in and gave us the first chance at looking at it. Without a doubt this was the perfect car! Rick, you take great pride in making sure every detail is attended to and go above and beyond to ensure everything is perfect. A special thank you to Joe and Kylie for your work on providing me the detailing and warranty package, I appreciated the extra touches. Rick it has been an absolute pleasure working with you and you certainly are a great ambassador for the dealership. I would highly recommend you to family and friends. Pat & Mont More