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Lexus of London
London, ON
4,440 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,440 reviews
April 19, 2017
Tire change A minor service but none the less an excellent experience. No waiting for service, courteous, cheerful. Car done on time and done correctly. In my sho A minor service but none the less an excellent experience. No waiting for service, courteous, cheerful. Car done on time and done correctly. In my short experience with this dealership this is what I have come to expect. More
by 1stLexus
Employees Worked With
Karen Campbell
April 19, 2017
Service Well organized , punctual and friendly service experience Hassle free._' I don't think there is anything else that needs to be said. Good work. Well organized , punctual and friendly service experience Hassle free._' I don't think there is anything else that needs to be said. Good work. More
by AP
April 18, 2017
Great service check in was smooth and quick. Work was completed just under time quoted. I was provided with loaner which was great as service was 4 hours. check in was smooth and quick. Work was completed just under time quoted. I was provided with loaner which was great as service was 4 hours. More
by Mark
Employees Worked With
Karen Campbell, Tom Hiscott
April 09, 2017
Service, Etest, Safety check. I took our vehicle, a 2008 RX 350 in for service, Etest and Safety check. I plan to sell it privately and purchase a later model. I dealt with Karen I took our vehicle, a 2008 RX 350 in for service, Etest and Safety check. I plan to sell it privately and purchase a later model. I dealt with Karen Campbell who patiently answered my many questions and satisfied my concerns. The work was completed to my satisfaction on time and well done. I was provided with a loaner 2015 RX 350 that I would consider buying at the right price. My only issue would be the cost of the work done on this vehicle over the years. I find it very expensive compared to a local auto repair shop that I also use from time to time. However the quality of the work at Lexus of London is excellent. More
by CharliePratt
April 09, 2017
Service and snow tire removal 2015 NX 200 Turbo The service and guest relationship at this dealership is by far the best I have encountered in my many years of owning cars of various makes. I enjoy The service and guest relationship at this dealership is by far the best I have encountered in my many years of owning cars of various makes. I enjoy going to this dealership so much I have added a second Lexus to my garage! That pretty well says it all. More
by craig
Employees Worked With
Karen Campbell, Sue Vincent
April 08, 2017
Another Great Automobile Experience from Lexus. The reference for Lexus of London should and does deserve a " Best All Over" reference! This for location, service, staff and management, All The reference for Lexus of London should and does deserve a " Best All Over" reference! This for location, service, staff and management, All top notch -- try them, you will agree. G. Bathgate. Now let me expand on my Lexus experience. Betty & I took possession of our new 2019 UX, Truly a great experience and we would like to thank Boss Chris and his fine staff for their appreciated assistance . To name a few -- Rhonda from reception, Kylie Ellis, Susan Vincent, Natalie Marsh from sales and Keven Gittens from delivery. Also, thanks offered to all the individuals listed below who added their assistance when requested, More
by Happy Bud
Employees Worked With
Other Employees :
Rhonda from reception, Karen & Romeo from service desks., Allan Calvert, Karen Campbell, Sue Vincent, Kylie Ellis, Rhonda Thompson, Natalie Marsh, Kevin Gittens
April 07, 2017
Great experience. Very helpful Rick Watson was a great rep. He made the process of leasing the car very smooth and with no headache. It was a pleasant experience from start to finis Rick Watson was a great rep. He made the process of leasing the car very smooth and with no headache. It was a pleasant experience from start to finish. More
by Dr Khaled Abdel-Jawad
April 06, 2017
Excellent Customer Service I would like to take the opportunity to say what wonderful service my husband and I keep getting time and time again. We maintain our vehicle at Lexus I would like to take the opportunity to say what wonderful service my husband and I keep getting time and time again. We maintain our vehicle at Lexus because of their commitment to their customers and their attention to detail. For this reason my husband and I would totally buy another Lexus when the time is right. Thanks to the great staff and the amazing service representatives they have. Great job. More
by JillyBean
April 04, 2017
Fast and efficient service The check in was fast and the service quick and everything went well. This is the kind of service visit I like. The people all treated me in a friendl The check in was fast and the service quick and everything went well. This is the kind of service visit I like. The people all treated me in a friendly way. More
by Caro
Employees Worked With
Karen Campbell, Lyndsi Irwin
April 04, 2017
Excellent service that exceeded my expectations! By far the best car buying experience I have had. All the staff was willing to go the extra mile and Sue was great to deal with on my purchase. This w By far the best car buying experience I have had. All the staff was willing to go the extra mile and Sue was great to deal with on my purchase. This was a customer service at it's best! By the way - I also love the car! More
by jeff
Employees Worked With
Sue Vincent, Liliana S
