Lexus of London

Award winning customer service Sue Vincent did a first rate job in answering my questions, and taking care of the negotiations, as usual she is to be commended for taking care of de Sue Vincent did a first rate job in answering my questions, and taking care of the negotiations, as usual she is to be commended for taking care of details, and looking after her customer. Thanks Sue and Lexus of London, for another sale well done. Gearld Inch More

Amazing experience!! Rick Watson is a super star... This was a very rare situation, Rick Watson at Lexus of London made it happen. I ordered the 2017 Lexus NX 300 Hybrid with - Executive package. The r This was a very rare situation, Rick Watson at Lexus of London made it happen. I ordered the 2017 Lexus NX 300 Hybrid with - Executive package. The reason I made my final decision to purchase from a dealership 1 hour drive away..... was because of Rick Watson !! Sales professionals seem to forget!!! Your clients don't do this everyday... This was very emotional purchase for me and he handled it with class, Rick was so calm through the process... Even the day before delivery Rick sent me a message, he said...don't worry ...it'll all work out...His confidence I trusted and he was so right!!! Thanks to Rick and the team at Lexus of London. I needed the NX to be delivered before Christmas!! as it was a surprise for my wife!! as our local dealership told us we would have to wait 4 months. Rick Watson worked with the management team to secure the NX for December pick up, without fail I received the call it was ready for pick up. Lexus of London is amazing to deal with from Alan and Stacey to Rick Watson, truly a pleasure from start to finish. Thanks KD. More

excellent service Lexus London sales and service is the best in South Western Ontario! Regardless of what level the employees are, they are courteous, professional an Lexus London sales and service is the best in South Western Ontario! Regardless of what level the employees are, they are courteous, professional and extremely efficient - everyone is treated the same! Lexus London understands customer service from sales to service. More

Treated very well--excellent and personal service. I really liked my first Lexus NX, leased a few years ago--but wasn't sure what to do with a new lease. Rick Watson convinced me that a new (but upgrad I really liked my first Lexus NX, leased a few years ago--but wasn't sure what to do with a new lease. Rick Watson convinced me that a new (but upgraded FS Sport with red interior seats) would be even more fun! Thank you! I am really happy again. Sincerely, Nancy More

Excellent Have been taking my GS350 here for service. First-class customer service. Excellent workmanship thus far. Would not hesitate to recommend to family an Have been taking my GS350 here for service. First-class customer service. Excellent workmanship thus far. Would not hesitate to recommend to family and friends. More

The Best! A sign of a good service department is one that is busy. That means people trust and bring their cars in for service when the need arises. I want to t A sign of a good service department is one that is busy. That means people trust and bring their cars in for service when the need arises. I want to thank the service crew at Lexus of London led by Adam for going the extra mile and keeping a smile while doing it. Over the past few weeks I have had a few visits and had exceptional dealings with the entire team Jason, Lyndsi, Romeo, Karen and Adam. As well I would be remise without the help of Andy in Parts and Drew for the lifts to and from the office. You guys are really the best! Sincerely Steve More

Outstanding This is my second Lexus and I have received excellent service from both Stephanie and Liliana. All questions were answered, attitudes are friendly an This is my second Lexus and I have received excellent service from both Stephanie and Liliana. All questions were answered, attitudes are friendly and professional. I purchased a 2017 RX350 today and it never crossed my mind to deal with anyone else. I was recommended to Stephanie and I in turn recommended her to a colleague. Both ladies are a pleasure to deal with and I shall continue to deal with them, recommend them, and look forward to returning to the dealership. More

First impression counts I wasn't expecting much from the first random stop at the dealership. However, my encounter with Sue prepared me instantly to a serious buying mode. I wasn't expecting much from the first random stop at the dealership. However, my encounter with Sue prepared me instantly to a serious buying mode. The way I was escorted with politeness, with respect, and with a top-notch customer service, it was easy to decide that this is the dealership I'd like to come back to. Throughout the process of purchasing, Sue was always available for calls, questions and requests. I cherish my vehicle as much as I enjoy the relationship with the dealership especially with Sue. More

Great experience Dealership provides a very comfortable environment with exceptionally friendly and knowledgeable employees. I look forward to attending this dealershi Dealership provides a very comfortable environment with exceptionally friendly and knowledgeable employees. I look forward to attending this dealership for service. Dealership is always clean and appealing. More