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Lexus of London

London, ON

4.9
4,179 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,179 reviews

July 07, 2017

Rick is a gentleman; he is a man of his word. Rick, a Lexus salesman, is a solid guy. When he gives you his word, he keeps it. He is a very trustworthy, honest, knowledgeable, friendly, out going More

by CarMan84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

July 06, 2017

Awesome experience in Lexus of London Very positive experience with the Lexus of London. Courteous, professional with their services. This is my first car, but I had no idea where to start More

by Ivean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
Jan 20, 2018 -

Lexus of London responded

Hi Ivean, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

July 06, 2017

Awesome !! Stephanie and Lexus of london We have dealt with Stephanie and Lexus of London with our last three SUVs. It was a pleasure to do business with her. She was very professional and we More

by Bella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi Bella, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

July 06, 2017

Rick Watson was amazing to work with! Rick made the purchase of our used Lexus so easy and wonderful. He gave us great customer service and was fun to deal with. Rick was efficient, reli More

by Susan and Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi Susan & Richard, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

July 03, 2017

Friendly, knowledgeable and keen to help Stephanie responded to our Lexus "on-line" query almost immediately. She arranged for us to test drive an NX300h which we ultimately brought home. She More

by MikK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Mikk, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments. Lastly, we hope you enjoy your new NX300H!

July 01, 2017

Very professional , informative & cooperative. Working with Sue Vincent was a very comfortable experience . This was a huge step for my husband and I to go from a sedan to a SUV. Sue's pleasant pe More

by Edgie
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
Jan 20, 2018 -

Lexus of London responded

Hi Edgie, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments. Lastly, enjoy driving your new RX350!

July 01, 2017

Relaxed and professional experience This was my second purchase from Sue and she was professional and great to deal with. There was no pressure just an easygoing smooth experience. Kylie More

by Randy
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren Denne, Sue Vincent, Kylie Ellis
Jan 20, 2018 -

Lexus of London responded

Hi Randy, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch. Lastly, we hope you enjoy your new car!

June 30, 2017

review Jack provided us very professional and perfect services and advices. We would like to come back with him if we will buy another vehicle in the future More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
Jan 20, 2018 -

Lexus of London responded

Hi Joe, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

June 30, 2017

Pleasent Purchase of Preown Lexus My family and I were impressed by the service received at Lexus of London - definitely of Lexus standards. Sue Vincent is a superb salesperson, exper More

by Saladeen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent, Kylie Burridge, Teagan McCombs, Sue Vincent, Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi Saladeen, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

June 30, 2017

Amazing service! I bought new vehicle from him, excellent customer service, great communications and friendly environment. Even outside office hours he responded quick More

by Guoiuo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
Jan 20, 2018 -

Lexus of London responded

hi Guoiuo, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

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