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Lexus of London
London, ON
4,298 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,298 reviews
December 13, 2017
Very professional I will always bring my vehicle to this dealership. They are extremely professional and courteous. I am frequently impressed with how all the employees I will always bring my vehicle to this dealership. They are extremely professional and courteous. I am frequently impressed with how all the employees seem to sweat the small details. More
by SGT
December 10, 2017
Always a pleasure Jack can find a way to know our needs and meet our requirements in a efficient and effective way. He also managed to provide flexibility as well as co Jack can find a way to know our needs and meet our requirements in a efficient and effective way. He also managed to provide flexibility as well as convenience in his services. More
by Sop
Employees Worked With
Helen, Jack Ji
December 08, 2017
Excellent purchasing experience - 2017 RX350 Jack and his team are an excellent asset to Lexus of London. Very professional, considerate, and easy to deal with. The whole purchasing process wa Jack and his team are an excellent asset to Lexus of London. Very professional, considerate, and easy to deal with. The whole purchasing process was very easy. After-sales service is also excellent. More
by Scheng2018
Employees Worked With
Jack Ji
December 08, 2017
Excellent Service - 2013 GS350 As always, Lexus of London delivers the best service. Henry is excellent, professional, considerate, and helpful. Looking forward to my future As always, Lexus of London delivers the best service. Henry is excellent, professional, considerate, and helpful. Looking forward to my future visits for service and purchasing. More
by Scheng2018
Employees Worked With
Henry Gao
December 06, 2017
Impressed! Polite, respectful, friendly, knowledgeable. on time. These are the catch words of my recent experience with Romeo Nissan. Even accompanying me to my Polite, respectful, friendly, knowledgeable. on time. These are the catch words of my recent experience with Romeo Nissan. Even accompanying me to my car and helping me with queries I had regarding some of the "gadgets". A fine ambassador for London Lexus and the Lexus brand! More
by SMR
Employees Worked With
December 05, 2017
Great service Great warranty service. Was provided a loaner, service was done on time, and came in below cost. Followed up during the day to provide a status upda Great warranty service. Was provided a loaner, service was done on time, and came in below cost. Followed up during the day to provide a status update and ensured the car was waiting for me so I didn't have to wait. More
by nk
Employees Worked With
Drew Paille
December 04, 2017
Routine Service over the top It never ceases to amaze me that no matter how simple or how complex the service event is. The staff and Lexus of London always deliver 110%. Just wen It never ceases to amaze me that no matter how simple or how complex the service event is. The staff and Lexus of London always deliver 110%. Just went in for an oil change and winter tire swap out. Of course the SUV got a nice hand wash and interior wipe down. Thanks very much Drew and the entire service team! More
by stevepineau
Employees Worked With
Drew Paille
December 02, 2017
Wonderful experience He is really a good dealer. He is very patient and enthusiastic, and told me lots of details. I recommend him to you, believe him!! He is really a good dealer. He is very patient and enthusiastic, and told me lots of details. I recommend him to you, believe him!! More
by Mikooo
Employees Worked With
Jack Ji
December 01, 2017
New Vehicle I had a fantastic experience dealing with Stephanie at Lexus of London when buying my new Lexus NX. She went over the top with returning phone calls, I had a fantastic experience dealing with Stephanie at Lexus of London when buying my new Lexus NX. She went over the top with returning phone calls, emails, etc in a timely manner. When I I picked up the vehicle, everything went very smoothly because she was so organized. I would definitely recommend dealing with Stephanie, if you are thinking of buying a Lexus in London. More
by Barb
Employees Worked With
November 30, 2017
Awesome experience A friend of mine has purchased two vehicles from Stephanie and recommended her. Stephanie was a pleasure to deal with. She answered all my questio A friend of mine has purchased two vehicles from Stephanie and recommended her. Stephanie was a pleasure to deal with. She answered all my questions and promptly responded to emails. Stephanie made it fun to purchase a new vehicle. I talked to a few people during the process and they were all great. I love my new vehicle. More
by Njane
