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Lexus of London

London, ON

4.9
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,067 reviews

March 16, 2018

I had a nice experience of buying this car Jack helped me to get a nice price for the car, Helen hele me to finish the processing and introduced the car to me very clear. More

by Joanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2018

The Best Dealership I have dealt with in 30 years. I have dealt with alot of Dealerships over the years and Lexus of London is right up there. Their staff is great to work with and very knowledgeable More

by Richard Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Marsh- Delivery Specialist , Tom Hiscott
March 13, 2018

Excellent Service Henry provided me very efficient service for repairing my vehicle. There was lots of things needed to be done and parts to be ordered, only took 1.5 d More

by Hankdhb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
March 13, 2018

The best car dealership experience!! From the second my wife Evelyn and I walked into the dealership just to make a few inquiries, the staff was very friendly and upfront with no pressure More

by Nick Paparella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Kylie Ellis
March 09, 2018

Great experience! Worth the drive! Drove out from Mississauga to view a used Lexus. Excellent response from Stephanie by email throughout. And courteous, efficient, open and honest se More

by RCjets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2018

Legendary customer service!! This was overall the very best experience i have ever had dealing with Lexus. Jack not only accommodated all of my needs but also went above and beyon More

by Wangyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Gao
March 08, 2018

excellent experience it's really an awesome service I have experienced and I feel comfortable with that!I will recommend more people to come!Thanks for the excellent servi More

by jwan537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2018

Fast and efficient service. I initially called to see what the cost would be to replace my navigation screen and the quoted me 1 hour labour plus the part cost. I went in to pick More

by Brian123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Gao
March 06, 2018

Exceptionally Stellar I came into Lexus on Valentine's day and spoke to Rick about my favorite vehicle, the Lexus IS. Rick was very knowledgeable and professional. Staff wa More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2018

Purchase of a new vehicle Our experience was great in purchasing a new vehicle. The service was very professional, friendly and helpful. They made the process very enjoyable. W More

by coaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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