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Lexus of London
London, ON
4,262 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,262 reviews
January 10, 2019
Service department My service advisor said was very friendly and very knowledgeable it was my best experience at s Lexus dealership and i have had my car for ten years f My service advisor said was very friendly and very knowledgeable it was my best experience at s Lexus dealership and i have had my car for ten years first time to this dealership wish I had been going there all a longtime More
by Brian Albrecht
Employees Worked With
Zaid Joudah
January 05, 2019
Excellent customer service This is our fifth vehicle from Lexus of London. We are very satisfied with the helpful and excellent service we have received over many years. Sue is This is our fifth vehicle from Lexus of London. We are very satisfied with the helpful and excellent service we have received over many years. Sue is knowledgeable and has answered any queries promptly and professionally. She is a delightful and friendly person. We strongly recommend Lexus of London! More
by Anj
Employees Worked With
Sue Vincent
January 04, 2019
Excellent customer service! Everyone we dealt with was friendly, courteous and knowledgeable. They all made our shopping and purchasing experience memorable, easy, and fun. Eve Everyone we dealt with was friendly, courteous and knowledgeable. They all made our shopping and purchasing experience memorable, easy, and fun. Even though we purchased a used, and probably the oldest car in their lot, they made us feel like we purchased our first brand new car! Thank you! More
by DP
January 02, 2019
NX200t Great service from entire staff! Helped us with selection and protection of our new vehicle. Answered questions/calls promptly and were so helpful wit Great service from entire staff! Helped us with selection and protection of our new vehicle. Answered questions/calls promptly and were so helpful with our selection process. Rick and Stephanie were both Invested in our experience and listened to us! Kylie was so knowledgable about protection plans and got us covered for ease of mind. Kevin made sure we were comfortable with our vehicle and so knowledgable about the Lexus brand! Thank you Lexus of London! More
by tlm
Employees Worked With
Other Employees :
Kevin Gittens, Kylie Ellis, Lauren Rossini
December 29, 2018
Excellent service..from start to finish and beyond This was an excellent satisfying service. From my first impression as I was driving in I was greeted and assisted cordially and immediately and to th This was an excellent satisfying service. From my first impression as I was driving in I was greeted and assisted cordially and immediately and to the professional immaculate finish and even in the follow- up activity …. my first visit to this establishment was impressive. I look forward to continuing business. Romeo Nissan was most excellent and diligent in welcoming and assisting me in every facet of this great Lexus service. Thank you. More
by jvan
Employees Worked With
December 29, 2018
Good car shopping experience People are helpful, nice and warm. Feels like home. Very glad I Got my car in this dealership. Also highly recommend this dealer for your Lexus People are helpful, nice and warm. Feels like home. Very glad I Got my car in this dealership. Also highly recommend this dealer for your Lexus More
by Janelqd
Employees Worked With
Jack Ji, Rui (Helen) Pan
December 28, 2018
Very happy with the car purchase I am very happy with my car shopping experience that everyone I met is very helpful to me. Very straightforward with sales department and very clear I am very happy with my car shopping experience that everyone I met is very helpful to me. Very straightforward with sales department and very clear with the delivery specialist More
by Lz 1234
Employees Worked With
Kevin Gittens , Jack Ji, Rui (Helen) Pan
December 24, 2018
Professionalisms at its best ! Very friendly services. Everyone treats you like family. They will ask your approval first if more work is needed on the car. I would highly recommen Very friendly services. Everyone treats you like family. They will ask your approval first if more work is needed on the car. I would highly recommend this dealer to mu friends More
by Lexus2015
Employees Worked With
December 22, 2018
Experiences We pick up our car last month, but it was a small accident happened, thankfully Jack and Helen was there to help us to find out the claim. We are more We pick up our car last month, but it was a small accident happened, thankfully Jack and Helen was there to help us to find out the claim. We are more than satisfied with this dealership and our salespeople. Definitely recommend! More
by emily143
Employees Worked With
Jack Ji, Rui (Helen) Pan
December 21, 2018
Excellent experience appreciated the no nonsense approach in buying from your dealership and dealing with Jack. He is obviously a great asset to your team. He was wonderfu appreciated the no nonsense approach in buying from your dealership and dealing with Jack. He is obviously a great asset to your team. He was wonderful to work with and I wouldn't hesitate to buy my next vehicle with Jack . More
by Ro123
Employees Worked With
Jack Ji, Rui (Helen) Pan
