Lexus of London

Extremely Impressed! First of all, I want to say that I normally do not write any reviews about any product or service, but I felt that writing a review about Stephanie an First of all, I want to say that I normally do not write any reviews about any product or service, but I felt that writing a review about Stephanie and Lexus London's customer service was a must; to be honest, I am very skeptical about the majority of dealerships, but Lexus London was incredible, in particular, Stephanie's considerate attitude and thoughtfulness. One evening I inquired about a vehicle online, and within minutes, Stephanie had responded and asked if she could do anything to answer any of my questions and schedule a time to view the vehicle. Despite my busy schedule, she was able to accommodate all of my needs and was extremely flexible. Within a couple of days, I purchased the vehicle and was extremely amazed by the efficiency of the entire process. Not only was Stephanie incredible, the entire staff was fantastic, too -- they even held the doors open for us which I rarely see happen these days especially at car dealerships. They shook our hands, were extremely genuine and had a positive and welcoming attitude all around! Even on the day that I picked up the vehicle, the service was brilliant! Lauren did a fantastic job handling and addressing all the paperwork and sales representative, Allan Calvert, hand delivered my insurance and ownership documentation in a beautiful thank you card in Bright's Grove. I truly cannot say enough praises about my experience at Lexus London -- even my children were extremely impressed as well as we had already visited several other dealerships and were not too impressed with the service. Overall, thank you, Stephanie, for your great customer service -- you were truly fantastic! And, Allan and Lauren, thank you so much for all of your help as well. Thank you to the entire Lexus London team -- you are great! Jenn and Family More

excellant Given the car had a lot of new features we had a lot of questions at the time of purchase and all were answered by Sue. When picking up the car the Given the car had a lot of new features we had a lot of questions at the time of purchase and all were answered by Sue. When picking up the car the process was handled in a speedy and professional manner and features were set up by Natalie. More

Service Experience Like always, the service was convenient, cordial and the car delivered on time. Really do a great job on service and meeting your specific time and re Like always, the service was convenient, cordial and the car delivered on time. Really do a great job on service and meeting your specific time and related requirements More

Excellent Service Had my car in for detailing and several minor repairs. All the staff were friendly and professional. Everything was done as requested and in the time Had my car in for detailing and several minor repairs. All the staff were friendly and professional. Everything was done as requested and in the time that was promised. More

Excellent Stephanie and the rest of the staff that assisted me and my wife were excellent. Very professional and helpful. We love our sports coupe and look forw Stephanie and the rest of the staff that assisted me and my wife were excellent. Very professional and helpful. We love our sports coupe and look forward to many years of enjoyment. More

Buying made easy We just purchased a vehicle from Lexus of London for the first time and it was a very pleasant experience.Stephanie was a complete joy to work with an We just purchased a vehicle from Lexus of London for the first time and it was a very pleasant experience.Stephanie was a complete joy to work with and made the whole process very easy, my wife and I highly recommend her if you are looking for a vehicle.Lauren assisted in the processing of the paperwork and she too was excellent.Lexus of London does it right!We believe we have found a long time relationship for future purchasing for many years. Thanks again Stephanie and Lauren! More

Awesome Wouldn’t deal For a Lexus product anywhere else. Treated us like Kings including my 10 year old nephew. The whole staff is very friendly and attentive Wouldn’t deal For a Lexus product anywhere else. Treated us like Kings including my 10 year old nephew. The whole staff is very friendly and attentive More

Amazing customer service from Rick. I had an amazing experience at Lexus of London. Rick was very professional, he took his time to answer all my questions. He is very knowledgeable abou I had an amazing experience at Lexus of London. Rick was very professional, he took his time to answer all my questions. He is very knowledgeable about Lexus products. He explained all the options available to me putting into consideration my needs for the SUV. He went over all the RX 350 Executive package features, helping me to see the value for my money! I made colour changes twice; switched from Sport F3 to Executive package and Rick never saw this as an inconvenience. He told me repeatedly that his job is to make sure that I am satisfied. Is anyone out there considering buying a Lexus with guaranteed customer satisfaction? Visit Lexus of London and ask for Rick- you will not be disappointed. Thank you Rick, my family is very happy with our new 2018 RX350 EXECUTIVE package. More

Outstanding service at Lexus of London My first time dealing with Lexus of London and I was extremely impressed with the customer service. Stephane Shearsby got me the car in the colour I My first time dealing with Lexus of London and I was extremely impressed with the customer service. Stephane Shearsby got me the car in the colour I wanted in just a few days. Delivery service was also well done with excellent review on the car features. More

Buying a car on my own. I had been talking about upgrading my car for over a year , did my research , and finally made the decision.Alan CALVERT , -pleasant. as ever, introd I had been talking about upgrading my car for over a year , did my research , and finally made the decision.Alan CALVERT , -pleasant. as ever, introduced me to Stephanie Shearsby.She was very helpful explaining about a certified pre-owned vehicle. We looked at several on the internet and discussed their pros and cons. Stephanie was very knowledgeable, patiently answered my questions and I felt comfortable and not pressured. The entire staff at LEXUS of London were great. More