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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
April 29, 2017
good service When I was going there he helps me to choose the right car for my family. I pick up my car seven days earily. I am very glad to meet Jack. When I was going there he helps me to choose the right car for my family. I pick up my car seven days earily. I am very glad to meet Jack. More
by Kevin7077
Employees Worked With
Helpful April 28, 2017
Great Experience This is my second lexus. I met Rick Watson who was an excellent salesperson. He was very caring and genuine. Thanks for the great experience. This is my second lexus. I met Rick Watson who was an excellent salesperson. He was very caring and genuine. Thanks for the great experience. More
by Linda123
Employees Worked With
April 27, 2017
Great Experience! I recently bought a Lexus IS 300 from Rick. He provided friendly, knowledgeable and no pressure service. Extremely happy with the service provided by I recently bought a Lexus IS 300 from Rick. He provided friendly, knowledgeable and no pressure service. Extremely happy with the service provided by Rick and Lexus, would definitely recommend him in the future More
by MMIS300
April 26, 2017
Fantastic experience He is a professional sales who has a deep understanding of customers needs. I've had a wonderful time talking to Jack. I would like to refer him to an He is a professional sales who has a deep understanding of customers needs. I've had a wonderful time talking to Jack. I would like to refer him to any new buyers especially buyers who speak English. He will be of a great help! More
by Que
Employees Worked With
April 24, 2017
Great car buying experience Most enjoyable experience I have ever had at a dealership. Mr. Jack Ji is very friendly and professional. We will highly recommend him to family and f Most enjoyable experience I have ever had at a dealership. Mr. Jack Ji is very friendly and professional. We will highly recommend him to family and friends. More
by Will
Employees Worked With
April 24, 2017
Very friendly Great experience. Seemless. Got what I wanted.. price was perfect and they worked toward a budget I required. Sue was very pleasant and knew her info Great experience. Seemless. Got what I wanted.. price was perfect and they worked toward a budget I required. Sue was very pleasant and knew her information-very quick to respond with any question I came up with after the test drive. More
by Mark123
Employees Worked With
April 20, 2017
Excellent, timely courteous service My overall customer service experience was excellent. The dealership contacted me by e-mail notifying me that me car was due for service. I booked my My overall customer service experience was excellent. The dealership contacted me by e-mail notifying me that me car was due for service. I booked my appointment over the phone. Check-in (and check-out) for my appointment with Lyndsi at the service department was quick and easy. The service appointment was completed on a timely basis. More
by Tom
Employees Worked With
Lyndsi Irwin
April 19, 2017
Tire change A minor service but none the less an excellent experience. No waiting for service, courteous, cheerful. Car done on time and done correctly. In my sho A minor service but none the less an excellent experience. No waiting for service, courteous, cheerful. Car done on time and done correctly. In my short experience with this dealership this is what I have come to expect. More
by 1stLexus
Employees Worked With
April 19, 2017
Service to Perfection with Great Customer care. Staff knows everyone by name, and when arriving for service all say hi and ask questions about how things are going in our personal lives as if we h Staff knows everyone by name, and when arriving for service all say hi and ask questions about how things are going in our personal lives as if we have been friends for a long time . (Now we really feel like we have been friends for a long time) loaner car always made available , even when we say not required we have a drive or can wait they still make sure we don't want . Time lines kept on when they say work will be done . More
by DW
Employees Worked With
April 19, 2017
Excellent customer service I came into the Lexus dealership with little knowledge of what I was looking for. The sales rep (Rick Watson) met with me to discuss the different veh I came into the Lexus dealership with little knowledge of what I was looking for. The sales rep (Rick Watson) met with me to discuss the different vehicles they had available and had me test drive several. On my second visit, Rick carefully walked me through the different options and I was able to figure out exactly what I was looking for. At no point, did his sales approach seem pushy and I truly felt like he was trying to find a vehicle that met my needs. I purchased a Lexus IS250 and can't be happier - I would definitely recommend Rick Watson for those looking to buy a great vehicle and experience great customer service. He made my experience at Lexus of London a great one! More
by LKAD
Employees Worked With
