Lexus of London
London, ON
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,596 reviews
Good service This establishment has a vision and goal to providing service. That mission isn't to just make money and bring the customer back after the car is bou This establishment has a vision and goal to providing service. That mission isn't to just make money and bring the customer back after the car is bought. I bought my car from a different dealership and they treat me very well. I recently dealt with Henry who was very pleasant and professional. More
Every level of service area delivers exceeding expectations From the reception desk at the service area, sales, reception, coffee, guest services, we won't go anywhere else. We want to always drive a Lexus an From the reception desk at the service area, sales, reception, coffee, guest services, we won't go anywhere else. We want to always drive a Lexus and deal with Lexus of London. With service issues I was kept up to date, informed and educated on the process of this particular service. I'd like to particularly note the caring and professional service Drew Paillie provided. My friends and neighbours are astounded at how well I am treated. Drew personally delivered my vehicle to my home (a 2 hr drive) (on his day off). Who would do this, no one. Sue has found a white pearl gently used with excellent mileage. More
Amazing Experience with Stephanie! I cannot say enough good things about my experience at Lexus of London, particularly with Stephanie. I’m a young female and was buying my first car. F I cannot say enough good things about my experience at Lexus of London, particularly with Stephanie. I’m a young female and was buying my first car. From the first point of contact Stephanie was incredibly on the ball, friendly, and was able to answer all of my questions despite the fact that I was buying a used Mazda from a Lexus dealership. She made me feel completely comfortable throughout the entire process, and it gave me some reassurance to be buying a vehicle from another young female. After my test drive, Stephanie went over all the things I should consider in a truly unbiased way and provided me with lots of information that allowed me to make an informed decision. I truly felt that Stephanie was there to help me, and her main objective was that I got what was best for me, not that she made the sale regardless of what I needed. Stephanie is not only incredibly trustworthy, but clearly cares about her clients and what they need. I came into the dealership with a budget and she worked incredibly hard to help me walk out of the dealership BELOW budget. I told her what my budget was and she came in with a final number below what I was asking for! Stephanie went above and beyond on all occasions, making sure she was accessible by text if I had any questions, picking me up and dropping me off from home since I was currently without a car, and even went so far as to purchase me some beautiful flowers on the day I came in to pick up the vehicle since it was my birthday in 2 days. As for the dealership itself, I was thrilled at the attention to detail they put into making sure the car was safe, and up to their standards. They did all the running around for me and took care of my licensing and getting my new plates. Stephanie and Lexus of London made buying a car a wonderful experience and I would highly recommend them to anyone who wants a fantastic experience. More
Great Experience! Had the pleasure of dealing with Sue and Lyndsi and they were very professional and helpful during the sales process. Sue remained in contact through Had the pleasure of dealing with Sue and Lyndsi and they were very professional and helpful during the sales process. Sue remained in contact throughout the process and was able to answer all my questions promptly. Would definitely refer friends and family to Lexus of London! Thanks Again! More
very satisfied This is my second Lexus and I have always driving to London for my seri icing. I am very satisfied. All the staff are friendly and helpful. This is my second Lexus and I have always driving to London for my seri icing. I am very satisfied. All the staff are friendly and helpful. More
Phenomenal service as always Karen and the team were accommodating when I asked if the service could be completed slightly sooner than quoted. I always leave this dealership fee Karen and the team were accommodating when I asked if the service could be completed slightly sooner than quoted. I always leave this dealership feeling appreciated and the service department has exceeded my expectations time and time again. I can't thank you enough! More
Customer service Karen gets me in for service without advance notice every time & provides a necessary loaner. She is extremely friendly & explains the service requir Karen gets me in for service without advance notice every time & provides a necessary loaner. She is extremely friendly & explains the service requirements in layman's terms More
Excellent service,helpful advice. Professional dealership with considerable knowledge of cars. a wide range of choices,nice atmosphere. the price of the cars is reasonable. in a word,g Professional dealership with considerable knowledge of cars. a wide range of choices,nice atmosphere. the price of the cars is reasonable. in a word,good job. More
Nice and warm personality, helpful advices Jack has always been kind, and he helps to find the best decision from my situation. And every time when I came to see him, even he was busy in other Jack has always been kind, and he helps to find the best decision from my situation. And every time when I came to see him, even he was busy in other business, he would give me response and tried NOT to keep me waiting. In general, he is a wonderful sales and a trusty friend. More
Excellent service! Great experience with a needed 55,000km tune-up! Thorough inspection and rationale given for needed work. Done in a timely fashion and car was cleaned Great experience with a needed 55,000km tune-up! Thorough inspection and rationale given for needed work. Done in a timely fashion and car was cleaned and detailed! Thank you! More