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Lexus of London
London, ON
3,595 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,595 reviews
December 21, 2017
Went out of her way to make it happen We were looking to update our RX350 with the same only a few years newer. Being from out of town Sue was very accommodating so we didnt have to make We were looking to update our RX350 with the same only a few years newer. Being from out of town Sue was very accommodating so we didnt have to make extra trips to dealership. Although it was a used Lexus we were buying She made us feel like we had bought a new one. Great experience and would recommend to others. More
by Alex & Denise Gibson
Employees Worked With
Helpful December 19, 2017
Excellent greeting and complete great service. 2017 SUV Jack and management ( Allen ) treated me like a KING. I thought I was the PM of Canada. Was shown everything and answered my question 2017 SUV Jack and management ( Allen ) treated me like a KING. I thought I was the PM of Canada. Was shown everything and answered my questions. Would no doubt deal with these two again and would recommend people I know to do the same. Allen Calvert went up and beyond his role to me and made me feel like a person who was special through out the process. I'm old school kind of guy and was very impressed. No where else I'm going to shop again. Lexus of London is my new home for vehicles from NOW on. More
by Gary H
December 16, 2017
snow tires Went in for something small, but still treated as if it was something major. Can't say enough about this dealership. Karen is the best. Went in for something small, but still treated as if it was something major. Can't say enough about this dealership. Karen is the best. More
by Janis Hassan
Employees Worked With
December 15, 2017
New suv Stephanie has helped me buy two SUV. She goes above and beyond to make sure you're happy. Thanks again for your service, love Lexus. Stephanie has helped me buy two SUV. She goes above and beyond to make sure you're happy. Thanks again for your service, love Lexus. More
by Slymom
Employees Worked With
December 14, 2017
Professional Service Always a nice experience dealing with the service department at Lexus of London, recently had rain sensor replaced on our GX460, Romeo was prompt in Always a nice experience dealing with the service department at Lexus of London, recently had rain sensor replaced on our GX460, Romeo was prompt in booking an appointment and service was completed within half an hour. More
by JR
Employees Worked With
December 14, 2017
Great service ! I’m so glad to lease a brand new Lexus vehicle. Jack Ji the sales representative has been extremely nice to the customer. He explained the Functio ! I’m so glad to lease a brand new Lexus vehicle. Jack Ji the sales representative has been extremely nice to the customer. He explained the Function of thevehicle in great detail. We had a great experience at Lexus London dealership ! More
by yangj1335
December 12, 2017
Very professional I will always bring my vehicle to this dealership. They are extremely professional and courteous. I am frequently impressed with how all the employees I will always bring my vehicle to this dealership. They are extremely professional and courteous. I am frequently impressed with how all the employees seem to sweat the small details. More
by SGT
December 09, 2017
Always a pleasure Jack can find a way to know our needs and meet our requirements in a efficient and effective way. He also managed to provide flexibility as well as co Jack can find a way to know our needs and meet our requirements in a efficient and effective way. He also managed to provide flexibility as well as convenience in his services. More
by Sop
December 07, 2017
Excellent Service - 2013 GS350 As always, Lexus of London delivers the best service. Henry is excellent, professional, considerate, and helpful. Looking forward to my future As always, Lexus of London delivers the best service. Henry is excellent, professional, considerate, and helpful. Looking forward to my future visits for service and purchasing. More
by Scheng2018
Employees Worked With
Henry Gao
December 07, 2017
Excellent purchasing experience - 2017 RX350 Jack and his team are an excellent asset to Lexus of London. Very professional, considerate, and easy to deal with. The whole purchasing process wa Jack and his team are an excellent asset to Lexus of London. Very professional, considerate, and easy to deal with. The whole purchasing process was very easy. After-sales service is also excellent. More
by Scheng2018
Employees Worked With
