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Lexus of London
London, ON
3,583 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,583 reviews
May 04, 2018
Buying made easy We just purchased a vehicle from Lexus of London for the first time and it was a very pleasant experience.Stephanie was a complete joy to work with an We just purchased a vehicle from Lexus of London for the first time and it was a very pleasant experience.Stephanie was a complete joy to work with and made the whole process very easy, my wife and I highly recommend her if you are looking for a vehicle.Lauren assisted in the processing of the paperwork and she too was excellent.Lexus of London does it right!We believe we have found a long time relationship for future purchasing for many years. Thanks again Stephanie and Lauren! More
by KC
Helpful May 02, 2018
Awesome Wouldn’t deal For a Lexus product anywhere else. Treated us like Kings including my 10 year old nephew. The whole staff is very friendly and attentive Wouldn’t deal For a Lexus product anywhere else. Treated us like Kings including my 10 year old nephew. The whole staff is very friendly and attentive More
by Snappy 1
Employees Worked With
May 02, 2018
Amazing customer service from Rick. I had an amazing experience at Lexus of London. Rick was very professional, he took his time to answer all my questions. He is very knowledgeable abou I had an amazing experience at Lexus of London. Rick was very professional, he took his time to answer all my questions. He is very knowledgeable about Lexus products. He explained all the options available to me putting into consideration my needs for the SUV. He went over all the RX 350 Executive package features, helping me to see the value for my money! I made colour changes twice; switched from Sport F3 to Executive package and Rick never saw this as an inconvenience. He told me repeatedly that his job is to make sure that I am satisfied. Is anyone out there considering buying a Lexus with guaranteed customer satisfaction? Visit Lexus of London and ask for Rick- you will not be disappointed. Thank you Rick, my family is very happy with our new 2018 RX350 EXECUTIVE package. More
by Mike
Employees Worked With
May 01, 2018
Buying a car on my own. I had been talking about upgrading my car for over a year , did my research , and finally made the decision.Alan CALVERT , -pleasant. as ever, introd I had been talking about upgrading my car for over a year , did my research , and finally made the decision.Alan CALVERT , -pleasant. as ever, introduced me to Stephanie Shearsby.She was very helpful explaining about a certified pre-owned vehicle. We looked at several on the internet and discussed their pros and cons. Stephanie was very knowledgeable, patiently answered my questions and I felt comfortable and not pressured. The entire staff at LEXUS of London were great. More
by Pat43
Employees Worked With
Other Employees :
Allan Calvert
May 01, 2018
Exceptional They made everything easy it was worth the trip from windsor , prices reasonable So many choices , easy access from the 401 . The sales person it was They made everything easy it was worth the trip from windsor , prices reasonable So many choices , easy access from the 401 . The sales person it was not pushy ts he gave us the keys explained everything, answered all questions. More
by Lexis
Employees Worked With
April 30, 2018
Great service Stephanie and Kylie were awesome. A family emergency interrupted the closing and Stephanie helped transport family around town. All docs were ready in Stephanie and Kylie were awesome. A family emergency interrupted the closing and Stephanie helped transport family around town. All docs were ready in a very short turnaround period. Great service. More
by Ned Flanders
Employees Worked With
April 30, 2018
Thanks Stephanie! It was a terrific buying experience with Stephanie! She was very knowledgeable and accommodating. She listened to my needs and paid attention. He It was a terrific buying experience with Stephanie! She was very knowledgeable and accommodating. She listened to my needs and paid attention. Her enthusiasm was contagious! More
by Mary
Employees Worked With
April 30, 2018
Excellent service I service my Lexus every 2 month because of my job. They take care of me every time. I will recommend Lexus of London for your Lexus service. I service my Lexus every 2 month because of my job. They take care of me every time. I will recommend Lexus of London for your Lexus service. More
by Jin SUN
April 30, 2018
Quality Experience I was with my friend who was considering purchasing a car. We were just browsing. Rick was so nice and very informative. When the time comes that I ne I was with my friend who was considering purchasing a car. We were just browsing. Rick was so nice and very informative. When the time comes that I need a new car I will be looking for Rick to help me with a selection. What a gentleman. He made the experience very memorable More
by Mistygirl
Employees Worked With
April 30, 2018
Outstanding service at Lexus of London My first time dealing with Lexus of London and I was extremely impressed with the customer service. Stephane Shearsby got me the car in the colour I My first time dealing with Lexus of London and I was extremely impressed with the customer service. Stephane Shearsby got me the car in the colour I wanted in just a few days. Delivery service was also well done with excellent review on the car features. More
by Navyman
Employees Worked With
