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Lexus of London

London, ON

4.9
3,596 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,596 reviews

December 24, 2018

Professionalisms at its best ! Very friendly services. Everyone treats you like family. They will ask your approval first if more work is needed on the car. I would highly recommen More

by Lexus2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2018

Excellent experience appreciated the no nonsense approach in buying from your dealership and dealing with Jack. He is obviously a great asset to your team. He was wonderfu More

by Ro123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rui (Helen) Pan
December 21, 2018

Experiences We pick up our car last month, but it was a small accident happened, thankfully Jack and Helen was there to help us to find out the claim. We are more More

by emily143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rui (Helen) Pan
December 20, 2018

Great Service at More than fair pricing I took my 2011 Lexus to the Dealership and was treated extremely well by Zaid Joudan the Service Advisor. He listen to my concerns and had the items c More

by JAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaid Joudah
December 16, 2018

Seamless Purchase Purchased a used 2017 Honda Pilot. Immaculate condition.Tom was easily accessible and brokered the deal very efficiently. Kevin (Delivery Specialist) More

by GH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gittens, Tom Hiscott
December 14, 2018

Service Karen Campbell went above and beyond in servicing my vehicle. She was friendly and professional. My car was completed in a timely fashion and washed. More

by feisan@rogers.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2018

buying our second Lexus - a used 2015 200T very professional, knowledgeable, courteous, service oriented people in all of our dealings with this Lexus dealership. Last person we dealt with - Ke More

by JK & MKK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gittens, Kylie Ellis, Rui (Helen) Pan
December 06, 2018

extraordinary service from Lexus of London When some other nearby dealerships (high-end cars like Acura and MB) didn’t treat us like serious customers, the contrast with Sue with respect to th More

by Stanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Henry Gao, Natalie Marsh
November 30, 2018

Another enjoyable experience This is my 5th Lexus from Lexus of London and in the tradition of John Brandon, who I always dealt with in the past, I found the purchase experience f More

by Books
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2018

Great experience again Sue has always been great to deal with. She was helpful and made the process easy. Karen and Romeo in the service department are the best I have ever More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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