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Lexus of London
London, ON
4,298 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,298 reviews
September 05, 2020
If I could give this dealship a million stars I would ! The gentlemen I dealt with Kevin and Thomas were the absolute BEST to deal with ! I can not thank both of them enough for such a great experience ! The gentlemen I dealt with Kevin and Thomas were the absolute BEST to deal with ! I can not thank both of them enough for such a great experience ! More
by alyssascott102512
Employees Worked With
Rhonda Thompson, Lauren Rossini, Kevin Gittens, Thomas Geeves
September 05, 2020
The service is very pleasing, the car is brand new, and very affordable. The dealership will listen to their customers patiently, and is eager to please their customers. very affordable. The dealership will listen to their customers patiently, and is eager to please their customers. More
by Erjia Sun
September 01, 2020
Salesperson Nathan Butcher was a pleasure to deal with. He was able to answer all our questions and we would not hesitate to recommend him to our friends. He was able to answer all our questions and we would not hesitate to recommend him to our friends. More
by Pat & John
Employees Worked With
Jordan ?? (detailed operation of vehicle (post delivery) , Nathan Butcher, Thomas Geeves
August 31, 2020
Nathan Butcher was very knowledgeable and answered all my questions about a pre-owned Honda they have for Sale at Lexus of London. I appreciate him knowing so much about a vehicle that is not a Lexus. Thank questions about a pre-owned Honda they have for Sale at Lexus of London. I appreciate him knowing so much about a vehicle that is not a Lexus. Thank you! More
by D_Runnalls
Employees Worked With
Nathan Butcher
August 29, 2020
Very knowledgeable about all Lexus products and services. A total awesome customer experience! My mom and I are so happy with our new purchase. Thanks so much Nathan~ You’re the best ☺️ A total awesome customer experience! My mom and I are so happy with our new purchase. Thanks so much Nathan~ You’re the best ☺️ More
by michelle a
Employees Worked With
Nathan Butcher
August 29, 2020
Nathan was incredibly helpful in helping me find the exact car I was looking for! Couldn’t be happier. Excellent service each and every time I visited the dealership. Thanks again! exact car I was looking for! Couldn’t be happier. Excellent service each and every time I visited the dealership. Thanks again! More
by HM
Employees Worked With
Jack Ji, Rhonda Thompson, Nathan Butcher
August 27, 2020
I brought my 2015 Lexus NX200t in for service on August 26, 2020. Brad Dako, Service Advisor, did such a great job on my Lexus from beginning to the end. My Lexus was fixed right at the first time and in 26, 2020. Brad Dako, Service Advisor, did such a great job on my Lexus from beginning to the end. My Lexus was fixed right at the first time and in a timely manner. My Lexus was also cleaned in and out when I picked it up. I am rating 5 STARS+ to Brad Dako. Karen Campbell and Carmen Jones were also helpful to me in the past. I strongly recommend Lexus of London Service Department to all Lexus's owners. Thank you Lexus of London, Hoa Ly Ps: Please add Brad Dako to the Service Department on Dealer Rater website. More
by HL
Employees Worked With
Brad Dako, Karen Campbell, Rhonda Thompson, CARMEN Jones
August 22, 2020
Jack and Larry exhibited excellent team work. They brought customers with brilliant communications and customer oriented considerations. Quick and deligent following up. Hard working sales. brought customers with brilliant communications and customer oriented considerations. Quick and deligent following up. Hard working sales. More
by tongshui
August 21, 2020
Great service overall but the detailing department is one of the best in London You guys are amazing beautiful job thank you I will definitely recommend this Service to a lot of people of the best in London You guys are amazing beautiful job thank you I will definitely recommend this Service to a lot of people More
by Fifaduce
Employees Worked With
Karen Campbell, CARMEN Jones
August 21, 2020
Great dealership. They helped me get exactly what I wanted within my budget. They make sure that you leave happy with your purchase. The service was unparalleled! wanted within my budget. They make sure that you leave happy with your purchase. The service was unparalleled! More
by Sarah
