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Lexus of London
London, ON
4,009 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,009 reviews
November 13, 2019
Larry is very kind and helpful. He offered me a good price of the new Lexus es300h. I really appreciate that and i will definitely advise my friends to buy cars here. price of the new Lexus es300h. I really appreciate that and i will definitely advise my friends to buy cars here. More
by ggsscc
Employees Worked With
November 13, 2019
Thrilled with my new RX350 Sue Vincent was a great help in renewing my lease for a new 2020 RX350. I have now been with Lexus for 20 years !! Nathan Butcher went over the new f Sue Vincent was a great help in renewing my lease for a new 2020 RX350. I have now been with Lexus for 20 years !! Nathan Butcher went over the new features of the 2020 model. He helped to connect my phone as well as spending the extra time to setup up the Lexus app. More
by lynnehevey
November 13, 2019
Winter tires put on my Lexus as well 1600 Km service. Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfort Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfortable while waiting you wait for your car while its being serviced. More
by Najet Hassan
Employees Worked With
Other Employees :
Allan Calvert, Lauren Rossini
November 13, 2019
Owned 3 Lexus over the past 9 years. Wouldn't go anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. More
by H.S.
Employees Worked With
Other Employees :
Henry Gao, Lauren Rossini
November 12, 2019
good dealership My friend and I live far away the 4s shop, so Larry pick us up and send us to Western. We really appreciate his help. My friend and I live far away the 4s shop, so Larry pick us up and send us to Western. We really appreciate his help. More
by Ivory
Employees Worked With
November 12, 2019
Our first Lexus purchase We recently purchased a 2016 Lexus RX 350. The sales woman was confident and helpful in our interactions. She welcomed us and did all she could to acc We recently purchased a 2016 Lexus RX 350. The sales woman was confident and helpful in our interactions. She welcomed us and did all she could to accommodate our needs. When conversing with her by email she was prompt and took care of any of our questions or concerns. We had an issue with the car a couple of days after purchase and she looked into it and resolved the problem in a way that satisfied our concerns. The other staff that helped us were friendly and all too willing to walk us through the process of purchasing a car. They met all our needs with a great attitude. I would recommend this dealership and encourage someone to check out what Lexus has to offer, you may end up driving away with one of their beautiful cars just like we did! More
by Victoria
November 12, 2019
details, details, detsails Lexus of London always has done the details of great service. The service department is always very thorough, explains everything totally, and even wa Lexus of London always has done the details of great service. The service department is always very thorough, explains everything totally, and even washes your car afterwards! More
by Jack
Employees Worked With
Adam McCallum
November 12, 2019
Great people, cars and experience My new Lexus Hybrid is my second purchase from Lexus of London. The experience working with the dealership is one of receiving the ultimate in persona My new Lexus Hybrid is my second purchase from Lexus of London. The experience working with the dealership is one of receiving the ultimate in personal attention form all members of the staff. More
by Lynn
November 12, 2019
Excellent dealership experience. If you are a Lexus lover like I am, it’s worth the drive to London! The sales and service professionals at Lexus of London will consistently provide exceptional customer serv like I am, it’s worth the drive to London! The sales and service professionals at Lexus of London will consistently provide exceptional customer service. More
by skotsifas
November 11, 2019
Strong Organization Sales and support staff are very professional and yet cordial. First impression is that this is a busy well run organization. Second thought is the ex Sales and support staff are very professional and yet cordial. First impression is that this is a busy well run organization. Second thought is the expense to run it - and what will I pay to support this. Having said that it was pointed out to me that they thoroughly investigate and profess to have best pricing on vehicle purchase prices. Although I can somewhat agree on this statement the trade in values are not so competitive. We were disappointed in the trade value compared to resale price of our trade in. Dealerships can declare "certified" on the resale of used but don't seem to take into consideration the care we took in maintaining our trade in. More
by bomata
