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Lexus of London
London, ON
4,181 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,181 reviews
March 22, 2020
Larry is an excellent car dealer with great knowledge. He helped me find a good car which I needed. Good job Larry! I will buy a car from you next time too. helped me find a good car which I needed. Good job Larry! I will buy a car from you next time too. More
by Lina kim
Employees Worked With
March 22, 2020
Great Experience My wife and I bought a RX450H. Kevin was great as a sale rep, we took our time with the decision and felt very little pressure (that is a plus). Jac My wife and I bought a RX450H. Kevin was great as a sale rep, we took our time with the decision and felt very little pressure (that is a plus). Jack did a great job of completing the final details of the deal. A couple of issues with the delivery in that all the dealer installed options where not completed, which could have been a result of completing the final deal over the phone. The issues where quickly and efficeintly resolved. We live over an hour away and Allan did a great job of ensuring the options where installed, he dropped of a loaner vehicle and then took our car to London. Only less than positive review would be with the technology specialist , they where nice and polite, but did not know that car that well. Suggest additional technical training on the different vehicles and the session include a drive to better demonstrate the different technology . More
by Rick
Employees Worked With
Allan Calvert, Jack Ji, Kevin Gittens
March 21, 2020
Completely satisfied Very comfortable to await car with coffee etc available. They did what they had to do quickly. When appropriate a loaner is available and offered. Sta Very comfortable to await car with coffee etc available. They did what they had to do quickly. When appropriate a loaner is available and offered. Staff friendly, responsive and informative. More
by juliapigache
Employees Worked With
Tom Hiscott, Henry Gao
March 20, 2020
Great Service Every Time Looked after my service needs quickly and completely. Outstanding focus on doing the job right. Always ensure my vehicle is in top running order. My f Looked after my service needs quickly and completely. Outstanding focus on doing the job right. Always ensure my vehicle is in top running order. My first choice for service. More
by jpheindl
Employees Worked With
March 19, 2020
Allen is very nice! He is very responsible.If i have any question, he will answer my question very quick. I think he is a good sale question, he will answer my question very quick. I think he is a good sale More
by keiyuen2244
March 19, 2020
Great service. Service to be done was described to me before and results were reviewed with me after the service. Car came back clean and on time before and results were reviewed with me after the service. Car came back clean and on time More
by Peter
Employees Worked With
March 18, 2020
Excellent service Allen! Had a wonderful time at Lexus of London, great staff and overall great dealership. Definitely will have a great time with my car. London, great staff and overall great dealership. Definitely will have a great time with my car. More
by peterwu0228
Employees Worked With
Jack Ji, Allen Zhang
March 18, 2020
Tire Service I worked with Romeo and as always received terrific service. My tires were not in so Romeo arranged for a loaner car for me. I appreciate the great se I worked with Romeo and as always received terrific service. My tires were not in so Romeo arranged for a loaner car for me. I appreciate the great service and customer experience. More
by Rick Knox
March 17, 2020
Fantastic Service! Since purchasing our two new Lexus vehicles in 2017, we have gone nowhere but Lexus of London for servicing...because there is nowhere that offers suc Since purchasing our two new Lexus vehicles in 2017, we have gone nowhere but Lexus of London for servicing...because there is nowhere that offers such excellence! Great value for dollar, prompt completion of scheduled maintenance, lovely amenities in the waiting area (or a loaner if you need one)...this service team is the best! Thanks, everyone! More
by Glenn
March 16, 2020
This is a really impressive service! I don’t know about cars, Larry really has good patience on me and I can know how he loves his job. Thanks again~ cars, Larry really has good patience on me and I can know how he loves his job. Thanks again~ More
by Gray
