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Lexus of London
London, ON
4,298 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,298 reviews
October 29, 2020
Kevin is the personification of professional. He is attentive, respectful, and committed to the experience one would expect when purchasing a Lexus. Thank you Kevin, and thank you to the team! (Thomas attentive, respectful, and committed to the experience one would expect when purchasing a Lexus. Thank you Kevin, and thank you to the team! (Thomas, Jordan, and Karen get shout outs as well!) More
by Justin C
Employees Worked With
Jordan (young guy showing me the ropes) Stephanie (sales manager), Kevin Gittens, Thomas Geeves
October 28, 2020
Exceptional service as always. They start service the exact time your appointment is and tell you when it will be done. They value the customer. I believe her name is Karen who works in the service depar exact time your appointment is and tell you when it will be done. They value the customer. I believe her name is Karen who works in the service department but she is very kind and considerate. Romeo is excellent too.I have no reason to go anywhere else. More
by Lexus
October 28, 2020
I’m very satisfied with Larry’s outstanding customer service. The whole process is smooth and comfortable. He is very thoughtful, kind and warm. If I ever need to purchase another vehicle, I’ll definite service. The whole process is smooth and comfortable. He is very thoughtful, kind and warm. If I ever need to purchase another vehicle, I’ll definitely come back to him! More
by Amy Wang
October 27, 2020
Karen Campbell, once again, provided excellent service for my ‘07 Lexus and I thank her for pointing out service required for my vehicle due to its age rather than the relatively low kilometres driven. for my ‘07 Lexus and I thank her for pointing out service required for my vehicle due to its age rather than the relatively low kilometres driven. More
by schatzie
Employees Worked With
Karen Campbell
October 27, 2020
Appointment started 1-hour later than promised, and I wasn’t advised of the delay. A 2-hour wait time have snow tires installed way too long. wasn’t advised of the delay. A 2-hour wait time have snow tires installed way too long. More
by Bill Harrington
Employees Worked With
Dale Craig
October 25, 2020
Larry is an amazing person and how to do business, smooth negotiation with good offers for what I will get, thanks for doing your best. negotiation with good offers for what I will get, thanks for doing your best. More
by yli3792
Employees Worked With
October 24, 2020
Loved my experience of getting my first Lexus from Lexus of London. Kevin Gittens especially made extra effort to take of all my needs. Thanks for the help. of London. Kevin Gittens especially made extra effort to take of all my needs. Thanks for the help. More
by Gunnie Pandher
Employees Worked With
Kevin Gittens, Thomas Geeves
October 24, 2020
Excellent service. Could not have asked for my snow tire purchase and installment to go any better. Carmen was professional, helpful and everything was done in good time. Many thanks! purchase and installment to go any better. Carmen was professional, helpful and everything was done in good time. Many thanks! More
by KL
Employees Worked With
CARMEN Jones
October 23, 2020
Just got my new car, Allen and his team gave us a good experience. The car is new, and totally washed cleanly. Absolutely satisfied! yeah experience. The car is new, and totally washed cleanly. Absolutely satisfied! yeah More
by minger
