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Lexus of London

London, ON

4.9
4,072 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,072 reviews

March 16, 2020

This is a really impressive service! I don’t know about cars, Larry really has good patience on me and I can know how he loves his job. Thanks again~ More

by Gray
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Lexus of London responded

Hi Gray! Thank you for sharing your experience with Larry here at Lexus of London with us. We are glad to hear you are being well taken care of and appreciate your business! We look forward to welcoming you back to Lexus of London soon!

March 15, 2020

Service exceeds expectations even for the Lexus dealership. This is not my first Lexus purchased and not the first Lexus dealership I was dealing with, but I am very impressed by the level of this dealership! I More

by Vasily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
March 13, 2020

Great experience! The staff there is helpful and friendly. I finally found my favourite car at the best price. The service quality is good and I really appreciate their help. More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2020

Larry and team have been really helpful throughout the entire professional process of transferring the ownership. Overall great service and teamwork that they put in. More

by jzhai29
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2020

The service provided by Allen is absolutely car settings .he is a very patient guy. Jordan is very professionally about car settings.Overall very good service provided . More

by Karen698698
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2020

Quality Service Friendly,welcoming personnel. Clean, comfortable waiting area. It was near lunchtime when our service was scheduled and we are from out of town so w More

by ngswatkow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2020

Simply Stated ... Expectations Exceeded I want to take a moment to thank Kevin. Simply stated -- he and his team exceeded our expectations. After our initial communication, Kevin catered More

by Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini, Nathan Butcher
March 07, 2020

His service is very welll. He is nice and hardworking. And he helps me to find my ideal car. I appreciate his help and the service. More

by xiexuezhi1990
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2020

It is first class. Looked after me from the word "Go". I left my oil change to the last minute and then had an unplanned, long road trip to go on. They worked in the oil change the same day. Thank you More

by Nellie B
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2020

Lexus of London ... always a great customer experience Every visit to Lexus of London is a good one. Attention to customer needs is prominent and their concern for your time and comfort is evident. More

by Beemrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby Chisholm
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