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Lexus of London
London, ON
4,298 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,298 reviews
December 17, 2020
Excellent service and environment as always,Karen was Excellent service and environment as always, Karen was very prompt in booking appointment for our Winter tire change, Showed up early for appointmen Excellent service and environment as always, Karen was very prompt in booking appointment for our Winter tire change, Showed up early for appointment and was accommodated without wait. Keep up the great work. JR More
by JR
Employees Worked With
Karen Campbell
December 17, 2020
Kevin and I believe his name is Jordan the tech guy were awesome to deal with! Kevin knew his stuff, love the car and the whole team are pros! awesome to deal with! Kevin knew his stuff, love the car and the whole team are pros! More
by Kevin Govier
Employees Worked With
Kevin Gittens
December 16, 2020
Very good salesman! Larry is very patient, friendly and professional, he gave me useful information about the car and after-sale service. thank you Larry! professional, he gave me useful information about the car and after-sale service. thank you Larry! More
by Jonathan
December 15, 2020
As a long time satisfied customer, this experience was the best so far. Rick was extremely helpful in finding the right vehicle for me, professional and friendly. the best so far. Rick was extremely helpful in finding the right vehicle for me, professional and friendly. More
by Marion
December 15, 2020
Allen is a very patient and helpful salesperson. He always tries his best to solve client’s problem. Lexus London is a wonderful dealer as well. It appreciates all their clients in the store. always tries his best to solve client’s problem. Lexus London is a wonderful dealer as well. It appreciates all their clients in the store. More
by Peiyan
Employees Worked With
Allen Zhang
December 15, 2020
The environment was overall very welcoming and friendly. Larry helped us plenty in everything and so we chose a car that we love very much Larry helped us plenty in everything and so we chose a car that we love very much More
by Angela
Employees Worked With
December 15, 2020
Right from the beginning of becoming a customer, I have been treated very well. The people at the dealership have proven themselves more than once on my behalf. been treated very well. The people at the dealership have proven themselves more than once on my behalf. More
by laurel67
Employees Worked With
Other Employees :
Karen Campbell, Thomas Geeves, Carly Vandermolen
December 14, 2020
Excellent service! You really need to amend this section "Your review needs to be at least 25 words long" because a person can not submit their remarks if there is not 25 words. I just needed two! "Your review needs to be at least 25 words long" because a person can not submit their remarks if there is not 25 words. I just needed two! More
by Joanne
Employees Worked With
Karen Campbell
December 12, 2020
Front office staff are friendly and personable. However the service workers are inept and should not be allowed access to cars without supervision.The work listed on the work order is not necessarily compl the service workers are inept and should not be allowed access to cars without supervision.The work listed on the work order is not necessarily completed.Unfortunately if service work is not done at the dealership, warranty problems are sure to arise. This ensures that customers return to shoddy treatment instead of looking for reliable work More
by jbeamish
Employees Worked With
December 12, 2020
The best Service Department I have ever experienced- bar none. I have never been undeserved. The team is polite, professional and proficient a- always exceeding expectations. Thank you. none. I have never been undeserved. The team is polite, professional and proficient a- always exceeding expectations. Thank you. More
by Gpulford
