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Lexus of London

London, ON

4.9
4,069 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,069 reviews

July 27, 2020

Professional, knowledgeable and most important friendly - they really make you feel welcomed and important. Kevin was great. Hope to have a long relationship with Lexus. More

by tgph
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2020

Rick was extremely helpful from the beginning of my first visit straight through to the purchase of my car. When I was held up by work he was willing to stay after the dealership closed to meet with me and w More

by mateomansilla9
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2020

Great People Biggest problem I have with them (and I expect this may be a standard ) is there reluctance to try repair any part, even if lubrication would fix it . More

by krodparkr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 12, 2020

Didn’t use service centre. Rick was very personable, professional and knowledgeable. Didn’t feel pressured at all. When we told him what we were looking for he came through an More

by Bottema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2020

They are very friendly, and response with a good manner. I went there twice and was treated very well. The price is below the market price. More

by Jamie
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2020

Larry is a very patient sale agent. And both Allen and Jack helped a lot too. Beside the financial part, my purchase experience is great because of Larry. I will 100% refer him to my friends More

by Jason_G
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2020

They are nice and have patient. They try their best to find us a great car. The car is excellent new and cool. Would recommend More

by Hui
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2020

Larry is an intelligent sales man. He is kind, patient and a good listener. He takes time to explain step by step to his customers. More

by Elizabethaiyamenkhue
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
July 08, 2020

RX 350 The Lexus dealership in London was the place that I selected to buy my car and i must say overall it was a good car buying experience. When I walked i More

by j.anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gittens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
July 06, 2020

First time I’ve bought a used car at a dealership, but it was easily my best car buying experience. Kevin made the purchase of my Subaru WRX a breeze, addressed my concerns and made the test drive, trade in More

by Aaron
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
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