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Lexus of London
London, ON
4,104 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,104 reviews
May 11, 2021
Always excellent service, very consistent in looking after the customer. Great management and very good service department people. Very good all around experience and would recommend to my friends. after the customer. Great management and very good service department people. Very good all around experience and would recommend to my friends. More
by jleitch03
May 07, 2021
The Lexus of London service team service is a 10 in my books. I have been dealing with them for over 8 year now and looking forward to many more. books. I have been dealing with them for over 8 year now and looking forward to many more. More
by rheubach
May 06, 2021
Awesome experience when deal first time with Lexus of London. We work with Sue and she was great , very professional ,friendly and made the process easy. Quick and clear communication and honesty , it w London. We work with Sue and she was great , very professional ,friendly and made the process easy. Quick and clear communication and honesty , it was pleasure to deal with . Thank you Sue. Ewa &Stan. More
by rajfurewa
May 05, 2021
Always a fantastic experience with Lexus of London. I've worked with Rick in Sales for two vehicle purchases and he is always professional, friendly, and makes the encounter smooth and painless. Karen is Se worked with Rick in Sales for two vehicle purchases and he is always professional, friendly, and makes the encounter smooth and painless. Karen is Service communicates very well and is always a pleasure to speak with. Thanks again! More
by JY
May 05, 2021
I recently purchased a Lexus RC 300 F Sport 1 two door coup. It was a revision from what I came in for.... I am incredibly pleased with my purchase and the service I received. coup. It was a revision from what I came in for.... I am incredibly pleased with my purchase and the service I received. More
by Photomish
May 05, 2021
I drove quite a long way to this dealer. The sales is very professional and efficient, work though every detail with you without hiding. Great dealer you can trust. very professional and efficient, work though every detail with you without hiding. Great dealer you can trust. More
by mr52359289
May 04, 2021
My service was on time. The staff were very professional and friendly. My problem was dealt with in a timely manner. My bill was explained to me. Thank you. and friendly. My problem was dealt with in a timely manner. My bill was explained to me. Thank you. More
by Maxine
May 04, 2021
I have been dealing with this dealership for two years. The service is always top quality. Especially Allen, he always offers the very exact things that you need. Overall it’s been a pleasant journey. The service is always top quality. Especially Allen, he always offers the very exact things that you need. Overall it’s been a pleasant journey. More
by syu367
May 04, 2021
This dealer is first rate their service department always keeps you up to date. How far along the job is being completed. Hospitality is great. JRB keeps you up to date. How far along the job is being completed. Hospitality is great. JRB More
by Bob
May 03, 2021
Allen is very thoughtful, considerate, courteous, and knowledgeable when it comes to professional matters. He provided me with tons of valuable advice that I wouldn't know elsewhere. Overall, I enjoyed w knowledgeable when it comes to professional matters. He provided me with tons of valuable advice that I wouldn't know elsewhere. Overall, I enjoyed working with Allen and Lexus of London! More
by Simona Dong
