Lexus of London

Good pricing Kevin was really helpful in choosing our vehicle. We went in with one vehicle in mind and he didn't try to force us into buying another, but he did sh Kevin was really helpful in choosing our vehicle. We went in with one vehicle in mind and he didn't try to force us into buying another, but he did show us another vehicle than the one we intended to test drive. The price of the car was great, considering it was a CPO vehicle, but there was really no room for any negotiation of any sorts. The purchasing experience was very nice however. At pickup they brought the vehicle inside the showoom and afterwards helped us understand all the features of the vehicle by sitting in the car and setting everything up. The overall experience was great, BUT there's 2 things that I didn't like. First was that we were unaware that the trade-in vehicle appraisal was being done with winter tires, which I was planning to keep to bring down the cost of the new ones I'd have to buy with the new car, as they're double the price. Secondly, we asked for a new license plate at time of purchase, but a week later, 20 minutes before pickup, I was called and asked if I was going to use the same license plate. I said no, I have a new license plate request on the bill of purchase a week ago, but then was told it was too late to get a plate and I could just use my old one and they'll remove it from the bill of purchase. More

A good experience Buying a new car can be an intimidating experience but not this time around. Kevin Gittens and the team made it a pleasant experience and I couldn't Buying a new car can be an intimidating experience but not this time around. Kevin Gittens and the team made it a pleasant experience and I couldn't be more thrilled with the quality and comfort of my new RX 350. I would highly rate the dealership and the vehicle. More

Customer Attention From the first moment we stepped into the showroom we were treated not only like valuable customers but valued friends as well. We really appreciated From the first moment we stepped into the showroom we were treated not only like valuable customers but valued friends as well. We really appreciated the attention to all details related to purchasing a vehicle. More

Purchased a used vehicle Kevin Gittens helped my family & I find a vehicle that was perfect for us - Kevin will be the first person I go to when I need a vehicle in the future Kevin Gittens helped my family & I find a vehicle that was perfect for us - Kevin will be the first person I go to when I need a vehicle in the future. He will also be the first person I recommend to anyone looking for a new/used vehicle. More

They are very professional and helpful. Providing ongoing support throughout the whole transaction. What makes me feel most satisfied are competitive price and the car fits me well. support throughout the whole transaction. What makes me feel most satisfied are competitive price and the car fits me well. More

Bev and David We had the pleasure of working with Kevin on our first time leasing-RX450h. He was very helpful in finding answers to our questions. We originally wer We had the pleasure of working with Kevin on our first time leasing-RX450h. He was very helpful in finding answers to our questions. We originally were not aware that lease rates and the buyout price is established by Lexus. They applied discount promotions to our deal .We did not shop the price. More

Sue Vincent I had the extreme pleasure of working with Sue Vincent when my RC300 lease was coming to an end. Sue took the time to explore all options with me, I I had the extreme pleasure of working with Sue Vincent when my RC300 lease was coming to an end. Sue took the time to explore all options with me, I never felt pressured in any way! She was very patient through my numerous calls, emails and visits to the showroom. I would highly recommend Sue if a Lexus is in your future! More

Amazing dealership with amazing staff, with some bad eggs. So far, all the staff I've dealt with at Lexus of London are absolutely amazing, as well as their service department. Unfortunately, I've recently met So far, all the staff I've dealt with at Lexus of London are absolutely amazing, as well as their service department. Unfortunately, I've recently met that one exception, in the form of Mr. Allen Zhang. Having said this, I would still highly recommend Lexus of London; just try to avoid Mr. Zhang if you can. More

Larry is nice person and he gives me advice about what kind of car of Toyota is suit for me. The whole team did good work kind of car of Toyota is suit for me. The whole team did good work More

excellent service and customer care. allen is detailed and caring about our needs through the process. providing honest suggestions while helping us to determine the best car for us and caring about our needs through the process. providing honest suggestions while helping us to determine the best car for us More