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Lexus of London
London, ON
4,292 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,292 reviews
December 31, 2021
Larry is a very enthusiastic and responsible dealer. This is my first car, and I am very satisfied with all aspects of his service. In the case of vehicle shortage, he still helped me choose the most This is my first car, and I am very satisfied with all aspects of his service. In the case of vehicle shortage, he still helped me choose the most suitable vehicle for me. If you are looking for a reliable, responsible and enthusiastic dealer. Larry is your best choice. More
by Ethan Tian
December 31, 2021
This is our 2nd vehicle from Lexus of London. Always a great experience. From Sales, Parts, and Service this dealership knows what customer service means. Highly recommend Lexus of London. great experience. From Sales, Parts, and Service this dealership knows what customer service means. Highly recommend Lexus of London. More
by rbisson
Employees Worked With
Jack Ji, Sue Vincent, Thomas Geeves
December 30, 2021
Sue Vincent was great! Very friendly and knowledgeable, provided me with great advice! Will definitely be coming back! provided me with great advice! Will definitely be coming back! More
by paofore
December 29, 2021
I value service and honesty. I experienced these two at Lexus of London with Rick Watson. Lexus of London with Rick Watson. More
by lakhdeep
Employees Worked With
December 29, 2021
Always on point and service with a smile. Lexus of London is definitely your go to spot for a reliable and dependable vehicle is definitely your go to spot for a reliable and dependable vehicle More
by GREGORY_G
Employees Worked With
December 23, 2021
Larry is the person I always look for regarding to my vehicle nevessities either services or consultations. He is a great dealer, very trustworthy and responsible. I would certainly reccomend him to my vehicle nevessities either services or consultations. He is a great dealer, very trustworthy and responsible. I would certainly reccomend him to my relatives or friends. Thanks Larry! More
by Wiecin500
Employees Worked With
December 23, 2021
It’s our pleasure to have Allen as our sales agents. Throughout this process, he explained every detail both on the car itself and the agreement perfectly. It’s a greatly appreciation to him for helping Throughout this process, he explained every detail both on the car itself and the agreement perfectly. It’s a greatly appreciation to him for helping us to find the most suitable vehicle. Thank you Allen. More
by Hanyun Guo
Employees Worked With
Other Employees :
Tiffany zhang, Jack Ji, Allen Zhang, Thomas Geeves
December 23, 2021
The service attitude is very good professional very also very warm very responsible. good services good attitude。 very warm very responsible. good services good attitude。 More
by lucas
Employees Worked With
December 22, 2021
We had a terrific experience with Rick Watson when we purchased our 2021 Lexus this fall. We were in a rush but knew exactly what we wanted. Rick was able to support much of our transaction over the ph purchased our 2021 Lexus this fall. We were in a rush but knew exactly what we wanted. Rick was able to support much of our transaction over the phone and was very personable and accommodating. It was worth the 1 hour drive to London for a much superb service experience! More
by ksfrancis
Employees Worked With
December 17, 2021
Larry is ver professional, super friendly and very helpful. He put best interests on his customers. helpful. He put best interests on his customers. More
by Tony Tang
Employees Worked With
