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Lexus of London
London, ON
4,331 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,331 reviews
August 26, 2022
If you are buying a pre-owned, make sure you buy the extended warranty with it; they are selling vehicle that are not properly certified. I bought an RX350 and in nine months, the wheel bearing is broke extended warranty with it; they are selling vehicle that are not properly certified. I bought an RX350 and in nine months, the wheel bearing is broken, that you don't expect from a certified RX350 vehicle. So unhappy with the purchase. They somehow get the safety done; do not trust the dealership. MM More
by Kunnel
Employees Worked With
Jordan Fera
August 26, 2022
Great Dealership with great staff. Over the years that I I have been dealing with Lexus of London, I have always found everyone very helpful. My special thanks to Sue Vincent ! Over the years that I I have been dealing with Lexus of London, I have always found everyone very helpful. My special thanks to Sue Vincent ! More
by emachuletz
Employees Worked With
Sue Vincent, Thomas Geeves
August 25, 2022
Excellent services. Knowledgeable, nice. Always replay on time. Thanks Larry, I will buy again for your good service. Knowledgeable, nice. Always replay on time. Thanks Larry, I will buy again for your good service. More
by Steven Wang
August 25, 2022
They are very kindness and warm-hearted. They help me get a very nice car. They help me get a very nice car. More
by Kyle
Employees Worked With
Other Employees :
John, Tiffany, Jack Ji, Rhonda Thompson, Allen Zhang
August 24, 2022
I just purchased my third Lexus from Sue and the team at Lexus of London. Sue Vincent is wonderful. She truly cares about her customers. I would recommend anyone looking for stellar service to visit her. Yo Lexus of London. Sue Vincent is wonderful. She truly cares about her customers. I would recommend anyone looking for stellar service to visit her. You will be very well taken care of. this definitely won’t be the last car I purchase from her. More
by Vickydrake22
August 24, 2022
Larry is a fantastic salesperson. He helped me to choose the best car which fit for my family. He helped me to choose the best car which fit for my family. More
by Alvin
August 21, 2022
Vary courteous, work done on time , explained what should be done and no pressure if you decided to wait. be done and no pressure if you decided to wait. More
by philfaulkner47
Employees Worked With
August 19, 2022
very good，nice person，very kind and sincere，great deal and good plan，very good！ and good plan，very good！ More
by ze hua
August 14, 2022
He gives the best service and explain everything so clearly. I will definitely love to by the vehicle from him. clearly. I will definitely love to by the vehicle from him. More
by Dewei0214
Employees Worked With
August 13, 2022
you are very very very very very well and it is very very very significant car for me very significant car for me More
by aether020601
