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Lexus of London

London, ON

4.9
4,164 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,164 reviews

April 13, 2022

Very patient, and great service, always reply in time. Good experience to pick my car. Nice dealer. More

by MeiqiLiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

Good Afternoon! Thank you for taking the time to leave Larry a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 13, 2022

Larry is professional and friendly, and always answers all your questions on time. Definitely recommend! More

by Huang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

Happy to hear you recommend Larry, he's the best! Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 11, 2022

Allen is super nice and helpful. Have already bought two cars with him and the service was always good and efficient. 100/100 recommended. More

by Hailey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
May 13, 2022 -

Lexus of London responded

Hi Hailey! Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 08, 2022

He is a good service,considering customer's feeling,nice suggestion to us. Hope again its him next time. More

by 1012298252
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

We look forward to seeing you again soon! Thank you for taking the time to leave Larry a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 08, 2022

I can't rate the dealership as I have never been. I'm so sad to see that he has left Volvo. As a client he made you feel like you part of a family, not just another customer. He took the time to l More

by Melissa M
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

We are happy to have him! We service all makes at Lexus of London so feel free to come in for a coffee and complimentary car wash sometime! Thank you for taking the time to leave a review. Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 07, 2022

Larry is professional and friendly. I know Jack for 5 years, his after sales service is great. This is my second purchase from Toyotatown/Lexus of London, enjoyed it. More

by jg123456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany, Jack Ji, Allen Zhang
May 13, 2022 -

Lexus of London responded

Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 07, 2022

Allen has a very good attitude for his client. He also provides sufficient information for me which helps a lot. More

by sL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
May 13, 2022 -

Lexus of London responded

Good Afternoon! Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 06, 2022

Friendly, Clean & Spotless showroom , punctual, professional , Rick was awesome ( third vehicle with him ). It’s is worth the drive to London ! More

by Realtor Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Geeves
May 13, 2022 -

Lexus of London responded

Good Afternoon Rick! Thank you for your continued patronage and taking the time to leave Rick a review, we appreciate it! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 05, 2022

Allen Zhang at Lexus of London helped me with my recent vehicle purchase. He was extremely knowledgeable and stayed professional throughout the entire process. I thank Allen and his team sincerely for thei More

by mingqian.zhu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
May 13, 2022 -

Lexus of London responded

Good Afternoon! Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 04, 2022

Allen is a very professional, patient, and kind dealer! He answered all of our questions professionally, and helped us make the best choice! It was an excellent experience and we enjoyed it a lot. More

by linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
May 13, 2022 -

Lexus of London responded

Hi Linda! Thank you for taking the time to leave Allen a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

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