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Lexus of London
London, ON
4,006 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,006 reviews
November 22, 2022
Please please anyone in London & surrounding considering a Lexus do reach out to Jordon! He embodies the Lexus spirit of customer service. Remember, anyone can sell a car but only few can deliver a lexus. a Lexus do reach out to Jordon! He embodies the Lexus spirit of customer service. Remember, anyone can sell a car but only few can deliver a lexus. Jordon is one of those. More
by Rahul M
Employees Worked With
Jordon Craib
November 19, 2022
Great service Karen Cambell is the best service advisor Makes everyone feel welcome and important Makes everyone feel welcome and important More
by helenstarfas
Employees Worked With
Other Employees :
Don’t know the rest so I can’t rate them
November 19, 2022
Larry is a fantastic sales person. He helps me get the car I want and the experience is really great at the dealer. He helps me get the car I want and the experience is really great at the dealer. More
by 2235561688
November 19, 2022
Vehical was ready when told at check in, but 3 hrs for tires on rims winter change seemed long. Would have been nice to know it would take that long when booked. tires on rims winter change seemed long. Would have been nice to know it would take that long when booked. More
by bill_perry
Employees Worked With
Arden Dalipi
November 18, 2022
Pleased with your staff and your approach to service. Prompt, accurate reliable and well versed in your products. Prompt, accurate reliable and well versed in your products. More
by Paul
November 18, 2022
In particular, service at Lexus of London has been outstanding. We value the personal touch provided by your staff. outstanding. We value the personal touch provided by your staff. More
by turnbull
November 17, 2022
Lexux of London is very welcoming dealershiip. The staff I've been in contact with is very professional. Recently in purchasing my RX350 both Jillian and Lauren proved to be very knowlegeable in The staff I've been in contact with is very professional. Recently in purchasing my RX350 both Jillian and Lauren proved to be very knowlegeable in their respective fields. More
by Glenn
November 17, 2022
JORDEN was awesome and actually deserves much of the credit for getting me to the finish line to get the NX300 that I love…and he was great with my 9 year old son, Myles…the dealership was supportive al credit for getting me to the finish line to get the NX300 that I love…and he was great with my 9 year old son, Myles…the dealership was supportive although a little more merch would have been appreciated! More
by Bjpooley
Employees Worked With
Jordon Craib
November 16, 2022
Sue Vincent was a tremendous help to me in figuring out my options for a new vehicle. She is very knowledgeable in her business and is my favorite salesperson! my options for a new vehicle. She is very knowledgeable in her business and is my favorite salesperson! More
by nasimsz
Employees Worked With
November 16, 2022
Lexus of London service department demonstrates positivity and professionalism. They listen to me, answer my questions, and made sure they kept me informed about progress on the vehicle. We also ap positivity and professionalism. They listen to me, answer my questions, and made sure they kept me informed about progress on the vehicle. We also appreciate the vehicle cleaning at no extra charge. More
by jiminyg
Employees Worked With
