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Lexus of London
London, ON
4,233 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,233 reviews
July 10, 2023
There are no words to describe how wonderful Lisa Ali was from the beginning! Extremely thorough, she understood what I need and delivered that and more, with no pressure or the typical dealer attitude. Bonu from the beginning! Extremely thorough, she understood what I need and delivered that and more, with no pressure or the typical dealer attitude. Bonus: She arranged for the car to be delivered on her day off! Truly going above and beyond for the best client experience! Would recommend 100%! More
by mpalaist
Employees Worked With
July 08, 2023
Really good experience at this dealership. Allen is professional and friendly. Helped me to get the new RX. Allen is professional and friendly. Helped me to get the new RX. More
by XINZAIFEI2012
July 08, 2023
I’m so delighted and happy with Kevin Gittens -(“Sales and Product Advisor | Lexus of London”)- sales and Marketing approach. He is a great sales person and he gave us the best customer experience ever .. and Product Advisor | Lexus of London”)- sales and Marketing approach. He is a great sales person and he gave us the best customer experience ever .. Now our plans are postponed due to my spouse delivery but when she completes her maternity leave , we will only buy her car from with Kevin Gittens -(“Sales and Product Advisor | Lexus of London” More
by Samir Andraos
Employees Worked With
Kevin Gittens
July 07, 2023
Allen is the best sales person. Helped us to find a suitable vehicle for my family. Helped us to find a suitable vehicle for my family. More
by yao52367
June 29, 2023
The Dealership is very beautiful, neat and clean. Staff is very nice & personable. Our Sales Rep. was truly amazing, very professional & customer service oriented. I have enjoyed purchasing my veh Staff is very nice & personable. Our Sales Rep. was truly amazing, very professional & customer service oriented. I have enjoyed purchasing my vehicle here. Will definitely return!!! Thank you for the excellent experience. More
by marywysocky
Employees Worked With
June 28, 2023
Shanna was so accommodating and attentive with the service issue I was having. I have been to other mechanics before owning a Lexus. I often felt uncomfortable. Since the first day of test driving service issue I was having. I have been to other mechanics before owning a Lexus. I often felt uncomfortable. Since the first day of test driving until now, I ONLY service my IS250 here. Shanna made me feel heard, reasonable and did everything she could to explain a difficult to diagnose issue. She respected my time and kept me updated on where things were at. We booked future appointments for upcoming visits and wrapped up smoothly and efficiently. Thank you! More
by LJHS
Employees Worked With
Kevin Gittens, Shanna McQuarrie
June 27, 2023
The experience at the Lexus of London dealership was very pleasant. Jillian went above and beyond to make the purchase of the used UX250h, smooth and fast! I will definitely go back and/or recommend it to so pleasant. Jillian went above and beyond to make the purchase of the used UX250h, smooth and fast! I will definitely go back and/or recommend it to someone else! Thank you for everything! More
by carmenciorba
Employees Worked With
