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Lexus of London
London, ON
4,288 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,288 reviews
August 24, 2023
From the moment I walked in the door I was treated with kindness and respect. I had a very positive experience from beginning to end. Sue and Lauren were fantastic. John was also very thorough showing me m kindness and respect. I had a very positive experience from beginning to end. Sue and Lauren were fantastic. John was also very thorough showing me my used car purchase. More
by Lesliehowie
Employees Worked With
Sue Vincent, Lauren Rossini
August 23, 2023
My husband and I had a great experience working with Lisa Ali, she was kind, communicated well, answered any questions we had and was very easy to work with. Ali, she was kind, communicated well, answered any questions we had and was very easy to work with. More
by A DeVries
Employees Worked With
August 23, 2023
The appointment that was booked over the phone went very smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a ve smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a very pleasant experience! More
by Wendy R.
Employees Worked With
Shanna McQuarrie
August 18, 2023
Very clean place associates provide top notch customer service. Very helpful and informative. They make sure you are completely satisfied before leaving the dealership. service. Very helpful and informative. They make sure you are completely satisfied before leaving the dealership. More
by Alex
August 16, 2023
I just purchased RX350 F sport 2 , He is really help me , thank you so much thank you so much More
by 19962980
August 16, 2023
I always bring my Lexus to this dealership because of the staff, particularly those in the service department. Shanna McQuarrie has been wonderful to deal with. She greets people with a smile and their name. staff, particularly those in the service department. Shanna McQuarrie has been wonderful to deal with. She greets people with a smile and their name. I am most impressed. More
by sararuthkearney
Employees Worked With
Shanna McQuarrie
August 15, 2023
We were very impressed with the personnel, the showroom, the staff courtesy - especially our sales rep Sue Vincent and the organization of the sale itself. We were pleased with the communication between Sue the staff courtesy - especially our sales rep Sue Vincent and the organization of the sale itself. We were pleased with the communication between Sue and ourselves. The pickup process was well organized in a timely fashion. More
by larrypwood_5
Employees Worked With
Other Employees :
John was a great help when we picked up our Lexus. , Sue Vincent, Lauren Rossini
