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Lexus of London
London, ON
3,592 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,592 reviews
January 06, 2022
I recently purchased a Mazda CX5 at Lexus of London, and my experience was great. They were so kind, welcoming, and knowledgeable right from the beginning. Even though I wasn't there to purchase a Lexus, th my experience was great. They were so kind, welcoming, and knowledgeable right from the beginning. Even though I wasn't there to purchase a Lexus, the service was excellent from sales to financing. Kevin was an absolute pleasure to deal with and I would highly recommend him. Thanks everyone! More
by michellediebold
Helpful January 05, 2022
great experience and find my Dream car. Really nice person. I had a good experience person. I had a good experience More
by Jia Xuege
Employees Worked With
January 05, 2022
Appointments are always on time, last the promised amount of time; and my vehicle is returned hand-washed inside and out. of time; and my vehicle is returned hand-washed inside and out. More
by CRAIG & FRAN
Employees Worked With
January 04, 2022
Karen in the Service Department astounds me with her knowledge and insight. I had an issue with my RX that I couldn’t solve, and thought perhaps it was due to some service work. She came out to look at knowledge and insight. I had an issue with my RX that I couldn’t solve, and thought perhaps it was due to some service work. She came out to look at the issue and solved it in 30 seconds. I will be with this dealership for as long as I live. More
by Monty Mitchell
Employees Worked With
January 04, 2022
I recently purchased a used ES350 from a non Lexus dealership. I brought it to Lexus of London to install the winter tires. I found the service to be excellent. The atmosphere was cal and quiet wh dealership. I brought it to Lexus of London to install the winter tires. I found the service to be excellent. The atmosphere was cal and quiet which I found to be welcoming while I waited for my vehicle. More
by Lincoln buyer
Employees Worked With
January 02, 2022
Quick response and professionalism of Susan Vincent and the thorough, clear instructions that Tiffany gave us. the thorough, clear instructions that Tiffany gave us. More
by Janet.tickle
January 01, 2022
My whole experience of buying a car from Sue was just amazing. She is very knowledgeable in her professional and very passionate about cars. I am happy and quite overwhelmed by seeing the efficiency of e amazing. She is very knowledgeable in her professional and very passionate about cars. I am happy and quite overwhelmed by seeing the efficiency of entire Lexus of London team and their set up. Well done! 👍 More
by Ashar Mirza
December 31, 2021
This is our 2nd vehicle from Lexus of London. Always a great experience. From Sales, Parts, and Service this dealership knows what customer service means. Highly recommend Lexus of London. great experience. From Sales, Parts, and Service this dealership knows what customer service means. Highly recommend Lexus of London. More
by rbisson
December 31, 2021
Larry is a very enthusiastic and responsible dealer. This is my first car, and I am very satisfied with all aspects of his service. In the case of vehicle shortage, he still helped me choose the most This is my first car, and I am very satisfied with all aspects of his service. In the case of vehicle shortage, he still helped me choose the most suitable vehicle for me. If you are looking for a reliable, responsible and enthusiastic dealer. Larry is your best choice. More
by Ethan Tian
