Langley Chrysler - Service Centre

Just bought my first Wrangler I just bought my first Wrangler Sahara 2 doors from Langley Chrysler. The sales Yucan Tang is knowledgable and friendly, He introduced the Wrangler to I just bought my first Wrangler Sahara 2 doors from Langley Chrysler. The sales Yucan Tang is knowledgable and friendly, He introduced the Wrangler to me patiently . The Sahara is very nice. More

Slow service and expensive A 2 hour appointment took 5+ hours... waited 1.5 hours after they said to come down to the dealership... lots of excuses as to why it took so long. A 2 hour appointment took 5+ hours... waited 1.5 hours after they said to come down to the dealership... lots of excuses as to why it took so long. More

I drove away in a truck that was supposedly ready to drive. I am pleased to report that Langley Chrysler took my complaints seriously. Bill Jones called me and then the manager called me. They sounded genu I am pleased to report that Langley Chrysler took my complaints seriously. Bill Jones called me and then the manager called me. They sounded genuinely concerned about the problem I had, We came to a resolution. More

damaged my car refused to fix My vehicle was damaged while there for service. The damage inspection means nothing because you sign a fine print waiver when you drop it off for serv My vehicle was damaged while there for service. The damage inspection means nothing because you sign a fine print waiver when you drop it off for service agreeing they cannot be held responsible and they hold firm to that. It's a very busy lot so I suggest if you need service go somewhere else and maybe the risk of damage can be mitigated a bit. The service manager Darren is very rude very cocky and completely willing to look you in the face and tell you "too bad" without flinching. Worst experience at a Chrysler/Dodge dealership in western canada hands down. I even met with the fixed operations manager for the group who said I am on my own for the repairs to my vehicle but they will cover costs for a rental that they should have been covering anyway due to their poor communication but thats another story. Long story short I was without my truck for 5 days when i really needed it, still not fixed (parts are on order), and it's damaged really badly. Read the fine print people! you are going to pay for anything that happens while they have it. Very shady business practise but hey some big wigs gotta make his 6 figure salary each year regardless of how smashed your bumper is More

A bumpy start but very pleased in the end I recently bought a new truck from Langley Chrysler and unfortunately had a few issues with it. There was initially a few miscommunications about gett I recently bought a new truck from Langley Chrysler and unfortunately had a few issues with it. There was initially a few miscommunications about getting them dealt with in the service department but I'd like to say a big thank you to Darren Clifton and Josh Macleod for going above and beyond and getting all the issues taken care of. The sales department was great as well, this is the second vehicle my family has bought from Mani Arora in the past 2 years and I wouldn't hesitate to recommend them to anyone. I got a fair price for my trade, a good price on the new truck and the whole process was quick and painless. More

Make clear work you want done!! Bought our truck here, we love the truck! Service department not so much!!Why is there a row of teller like service advisors? What happened to actuall Bought our truck here, we love the truck! Service department not so much!!Why is there a row of teller like service advisors? What happened to actually talk to a mechanic! You pay enough per hour! Brought our 2014 truck for an oil change and fuel filters replaced and 59.95 peace of mind check .Expected a bill around 400 got a bill for just over 1000 bucks.I asked to speak to manager got assistant manager who took off 180 bucks,still not enough as far as I'm concerned I didn't ask them to do anything else!! Also on this bill and one before it said def fluid filled which it wasn't ,as I left almost empty for them to fill.Also first oil and fuel filter change we brought it in for truck reeked of diesel inside,when I got home there was diesel sprayed alover the side of the truck,had to go back! Fuel filter wasn't in right!I get a different answer every time as to how often oil is to be changed.I can't afford to go here,you never know what the xxxx your bill will be.We were leaving for Canadian Arabian nationals with are truck and trailer minus 700 bucks spending money!Not Happy Langley Chrysler!!! Check your bills. More

Breaks things, rude staff First and formost the sales team is 100% great, but as soon as it goes to the service department it becomes a nightmare. - NO communication between First and formost the sales team is 100% great, but as soon as it goes to the service department it becomes a nightmare. - NO communication between staff - I received 5 calls from 5 different people wondering why my 2015 Jeep was there. All this for my soft top being unscrewed and put in the back seat... While my jeep was there they looked at my stereo as it was turning off and off randomly. They found nothing, but when I got my jeep back I noticed the service guy dug a screw driver into my dash, also bend the plastic surrounding my stereo...... I spoke to them about 10 times and again over 4 people because they did not want to fix something that they broke (my car has 1000 KMS on it) In the end it has been replaced BUT I had to forcefully push them to & get my sales person involved & service management. I would not take my car back to them ever again!!!!!! Buyer beware great sales, but don't take it here for service!!!!!!! More