Lakewood Chevrolet - Service Center

My vehicle maintenance appointment/work pushed back. My appointment was scheduled several weeks in advance. Dropped off my S.U.V.at dealership and left it there all day. I was contacted in afternoon and My appointment was scheduled several weeks in advance. Dropped off my S.U.V.at dealership and left it there all day. I was contacted in afternoon and told technician booked to work on my vehicle would be away that afternoon. I had to pick up my S.U.V. and do drop off all over again next day. My service provided went above and beyond to make me completely satisfied and feel looked after. Issues happen and in this day and age, it is important to see someone trying to make it up to you. Just a negative note: my shuttle driver for second day did not hear my plea to drop me off at my work first-(2) times I explained it-my boss at work is a slave driver and hates late employees. I was dropped off 3rd with only 10 minutes to spare to get to work-this caused me stress on top of the re-do drop off vehicle again. Just to make it clear, I'm 57-yrs.-old and felt disrespect from that shuttle driver who should have been more understanding and more professional. I believe his name was Floyd. He didn't offer me a business card. Got one from him when I asked for it a second time so I could know who I was dealing with. More

Professional, friendly and knowledgeable My transmission as I found out later, needed replaced. Dan was completely understanding and went the extra mile to help me. He kept me informed of eve My transmission as I found out later, needed replaced. Dan was completely understanding and went the extra mile to help me. He kept me informed of everything that needed to be replaced and answered all my questions and helped reduce my stress and anxiety. I have never had a bad experience at Lakewood. More

Excellent Service Department The service department went above and beyond to help me with my 2002 Jimmy. I had a nagging problem with my fuel pump and they got it working properly The service department went above and beyond to help me with my 2002 Jimmy. I had a nagging problem with my fuel pump and they got it working properly and most of it was covered by warranty. More

Service Excellence The reason I am giving the review I have, is due to Dwayne. Very knowledgeable fellow, friendly, all around a pleasant fellow to deal with. The drop o The reason I am giving the review I have, is due to Dwayne. Very knowledgeable fellow, friendly, all around a pleasant fellow to deal with. The drop off in the morning was very quick and smooth. Along with the turn around time from drop off to pick up. I was quite impressed with the turn around. The shuttle driver Doug was also very friendly as well. More

Excellent Customer Service Willing to go out of his way to ensure great customer service. Was helpful and even followed up with other services that potential may be required in Willing to go out of his way to ensure great customer service. Was helpful and even followed up with other services that potential may be required in the near future. This...to help with financial planning on my part! More

Stellar Service This rating is being given as a result of the outstanding service that I received on my visit to this dealership. The service advisors were profession This rating is being given as a result of the outstanding service that I received on my visit to this dealership. The service advisors were professional and knew what they were talking about. From start to finish their concern was to make sure I received the service that I needed and that I was absolutely satisfied with the service when it was completed. I absolutely recommend this dealership to everyone that is looking to purchase or who needs service. You will receive what you need and not one fabricated extra. It has been a long time since I have been able to say I trust these folks. Well done Lakewood! More

My recent experience on servicing Jetta Recently I took my Volks Wagon Jetta for service and check up. My experience is extremely impressive. My service rep and his team are very knowledgeab Recently I took my Volks Wagon Jetta for service and check up. My experience is extremely impressive. My service rep and his team are very knowledgeable and customer satisfaction oriented. I recommend them to all my friends. More

Fantastic! I was treated efficiently, quickly, and respectfully. I was treated very much as I was very important. Erika went over and above her call of duty to e I was treated efficiently, quickly, and respectfully. I was treated very much as I was very important. Erika went over and above her call of duty to ensure my satisfaction. I would highly recommend this dealership. I have been 3 times now and all 3 times I have been treated very well. Never have I ever been treated this well at a dealership, or at any garage to be honest. Liza Finnie More

Execellent service and rising to the need of the hour. My car A/C was not working and i need to drive back to Yellowknife with my 2 kids. Erika helped to prioritize my car in the job list for the day, so t My car A/C was not working and i need to drive back to Yellowknife with my 2 kids. Erika helped to prioritize my car in the job list for the day, so that i could continue as per my schedule. Thanks for your understanding and helping us out. More

Services Work Experience Lakewood service department was able to get me in on short notice as my warranty was running out. No waiting for an appointment sometime in the futur Lakewood service department was able to get me in on short notice as my warranty was running out. No waiting for an appointment sometime in the future. Explained my Service needs to James, who correctly captured them in the work order. One item was even diagnosed in the service bay with James and Corey Bates. They explained to me in very understandable terms what was happening and it was normal. They also said they they would also have the tech look it over to be sure. I was satisfied with their explanation. I asked if I could wait for my truck and James said no problem. He would update me as required. James came out a half hour later to give me this update and let me know how things were progressing. This is such excellent customer service from James. Overall James was awesome to work with, and I will be a returning new customer. Again thanks to James and the Lakewood team. Well done.Customer service at its best. More