Lakewood Chevrolet

Great experience upgrading Josh Lee and Scott were great to work with. Josh reached out to me with a deal to trade in my vehicle. After some hesitation on my part, Scott entered Josh Lee and Scott were great to work with. Josh reached out to me with a deal to trade in my vehicle. After some hesitation on my part, Scott entered the picture. From there they offered me an amazing deal I could not walk away from. The communication between us was very genuine and at no point did they push too hard or make me feel uncomfortable. I would work with them again in a heart beat. I came dropped in one day unannounced to show the vehicle to a loved one. Scott and Josh both weren't in so I dealt with Mark. He had no problem stepping up and finding the vehicle and bringing it out to the front so that I could show the car. Very nice, hard working guy. For financing I worked with Erin and she was also great. Made the trade in on my car and financing on the new vehicle very smooth. Very friendly. She even took care of registering my new car for me. This is an A- Team! More

Lakewood NO service I was booked for an oil change at 9 am. When I arrived they up-sold me to getting tires rotated etc because the package was on for $119. Plus I wanted I was booked for an oil change at 9 am. When I arrived they up-sold me to getting tires rotated etc because the package was on for $119. Plus I wanted a new air filter. They said they would like to have the vehicle for the morning, until around 1 pm. Then about 1230 they called and said my car won't be ready around 1 and they needed "a bit more time" so they offered a loaner car. No thanks, I dont want a loaner, I could make it work for the afternoon. Too much of a hassle to exchange car seat. Plus I dont want the hassle of picking up and returning a loaner car if they aren't going to be much longer. After all, this isn't major work, it's an oil change etc. To my disappointment, I called them at 4:15PM or so and my car still was NOT even being worked on!!! I guess 3 more hours isn't enough when they ask for a bit more time. That is just ridiculous. I can't imagine someone coming to my work for a 9am appt and then still not being done by 4pm. So we just went and picked it up, but I will not be bringing my car there for maintenance. This is poor customer service and poor consideration of the value of my time. I was told on the phone that they will still get it done before 5:30 when they close. NOPE, sorry you had it all day. Lost the chance. Decided that since we are out we would just go and get it now. When I arrived he went to the back and got my car, when I asked what happened... I was told someone called in sick and they just have so much work. They are backed up and people stayed overtime the night before just to catch up. Then he said thanks for understanding. And that was that. Here's my problem: I took my car in at 9am. If you thought you might not get to it, then be honest. Don't offer that package deal to add on to my oil change. Also if you were so backed up because someone called in sick, please tell me and I could have the option of rescheduling. Or call someone else in to cover. No doubt that person called in sick well before I dropped off my car, I could have been phoned and rebooked. Also, If my car was not even done at 4:30, then what happened to people with later appoinments after 9. Did their work get done, and mine was just bumped through the day? And as far as just a little extra to make it better, nothing was done. Saying thanks for understanding is not enough. I wasted my day off and my time and nothing was done in the end. No I did not raise a fuss when I picked it up, however, I should't have to in order to somehow be compensated for the inconvenience. They give out free oil changes when you buy a car, why not just do that. Those are the little things that make a difference Perhaps that day was the perfect storm, but I still wasn't happy with the customer service part. I most likely will not be bringing my car back for service because I want to take it where the service can actually get done. The only reason I didn't say definitely will not is because if I ever need warranty or recalls I think Ill have to bite the bullet and make an appointment there again. Maybe after this review I will be treated like my appointment time matters. After all, this is where I have bought 2 vehicles More

Service Always very friendly and quick to try to help with any repair issues . My car problem was diagnosed and repaired to my satisfaction. Service much appr Always very friendly and quick to try to help with any repair issues . My car problem was diagnosed and repaired to my satisfaction. Service much appreciated. More

Second truck from this dealership! My second time around getting my used truck from Lakewood and the second time I left content with the service I received. The gratituity shown to me b My second time around getting my used truck from Lakewood and the second time I left content with the service I received. The gratituity shown to me by the staff just for coming in to look at a truck was fulfilled. Everyone is friendly and straight up with you and willing to provide what you need to feel comfortable. Definitely a dealership to check out. More

Service Once again this is why I keep coming back to Lakewood service. Extremely helpful staff and a pleasure to deal with. Thanks again for everything Dan Once again this is why I keep coming back to Lakewood service. Extremely helpful staff and a pleasure to deal with. Thanks again for everything Dan More

Lakewood Chevy always has a friendly atmosphere. Love how the service people and sales associates are polite and friendly. Feels like being part of a family when I am there. Their prices aren’t overl Love how the service people and sales associates are polite and friendly. Feels like being part of a family when I am there. Their prices aren’t overly expensive and they get the job done in a jiffy while maintaining excellent quality. More

Positive experience Friendly and professional people to deal with - reviewed custom features, added heated seats, love the rubber floor mats: whole vehicle is a deli Friendly and professional people to deal with - reviewed custom features, added heated seats, love the rubber floor mats: whole vehicle is a delight to drive. More

Best experience from a Dealer I had Bought brand new 2018 Silverado crew cab love the truck. The dealer ship was very patient as we had to deal with couple things before I could get the Bought brand new 2018 Silverado crew cab love the truck. The dealer ship was very patient as we had to deal with couple things before I could get the truck but they never gave up. Thank you so much for your patience with me. The sales guy Vince was amazing in taken the time and showing me all the upgrades from the 2017 I had traded in. Paul is amazing general sales guy kept in contact through the whole process of the purchase and no matter what i threw at him he was able to figure what to do to help me. Thank you Lakewood Chevrolet. More

Great dealership Lakewood Chevrolet was one of the most professional and friendly dealerships i have ever dealt with. Joel Evans continously goes above and beyond for Lakewood Chevrolet was one of the most professional and friendly dealerships i have ever dealt with. Joel Evans continously goes above and beyond for his customers. Being one of his customers changed my attitude on the car buying experience. I have been pushed aside, ignored, and essentially attacked by salesman in the past which left a terrible view on having to buy a vehicle. Everyone knows that feeling as you pull into a dealership and every salesman is waiting to pounce as you are just another pottential sale. Joel never made me feel like this once. He was polite, helpful and most importantly understanding. I truley believe he cared in helping me find the right vehicle. He made me feel comfortable and not pressured. Being on a budget can make buying a vehicle difficult especially when the salesman are trying to squeeze every dollar out of you. Joel listened to what i wanted and matched me with the perfect vehicle. He even was able to fit me with a vehicle that had some extra bells and whistles that i didnt think i could get. I highly recommend Lakewood Chevrolet and Joel Evans to anyone looking to buy a vehicle and have a wonderful easy buying experience. More

Awesome. Joel Evans at Lakewood Chevrolet has helped multiple people in my family find the vehicle of their dreams! He goes above and beyond with his dedicatio Joel Evans at Lakewood Chevrolet has helped multiple people in my family find the vehicle of their dreams! He goes above and beyond with his dedication to finding the right vehicle and pricing. More