Key West Ford Sales Ltd

Exceptional Service We went in today to discuss different vehicles for ourselves. We were referred to Michael Nokes by my work boss and his customer service was beyond ex We went in today to discuss different vehicles for ourselves. We were referred to Michael Nokes by my work boss and his customer service was beyond exceptional. He had multiple choices of vehicles for us to test drive and even though the day was long, it was a thoroughly enjoyable experience. We found the right car for us, a very nice Ford Escape and we couldn't be happier. More

Total Customer Service We were so pleased at the 'no pressure', "how can we totally help you" attitude of this dealership. What an informed and engaging salesperson, Peter We were so pleased at the 'no pressure', "how can we totally help you" attitude of this dealership. What an informed and engaging salesperson, Peter Olson is...what an asset to Key West staff. Many thanks also to Michelle who put the paperwork together promptly, and Clemente who makes the best popcorn in town. Thanks again to all involved at Key West in making our purchase of a new vehicle so enjoyable. More

Unprofessional Walked in to look at a ford fusion. There weren't many customers. However I overheard a conversation when I walked in through the front entrance as I Walked in to look at a ford fusion. There weren't many customers. However I overheard a conversation when I walked in through the front entrance as I was trying to find a sales staff. There was a guy in a very outdated plaid-like suit speaking to this family. I assume he was the manager. He had a condescending tone and was just raging on them. I glanced over, saw some numbers on a piece of paper, looked like prices. From what I understand it looked like the family was looking for a 10% discount. I thought this was reasonable. I've never heard of people paying full price. At any rate, I walked out immediately. I came in hoping to buy a car with getting maybe a 10% discount as well, but after hearing this manager disrespect the family who remained quiet throughout, I decided to just go to another ford dealer. Bought my ford with my 12% discount instead. I will leave the review on their page One last thing, as I walked out, I heard the manager say, "enjoy your vehicle from the other dealership" Very unprofessional. As I said, the family were silent, probably just as astonished as I was. There are tons of dealerships out there competing for your money, don't take abusive behavior. There are tons that have better customer service. To that family, I hope you didn't end up buying/giving them your money. More

Nice people, always ready to help. Jag called to let me know a clean F350 was available and helped me trade up to a better , newer ford. We had some issues to clear up and the deal was Jag called to let me know a clean F350 was available and helped me trade up to a better , newer ford. We had some issues to clear up and the deal was done. I am very happy with my new truck and also with the service at Key West. Jag, Calvin and Amanda all pitched in to make it all happen smoothly in a very friendly low pressure environment. Great service, the way it should be. Thanks guys. More

A successful day I was looking for a Van Passenger. Robert showed me different possibilities and advised me very well. Thanks to Robert I found the right decision for I was looking for a Van Passenger. Robert showed me different possibilities and advised me very well. Thanks to Robert I found the right decision for the vehicle. It was a great day for me. Christian More

Helpful and accommodating. Jag was great to deal with and made it easy for me to get into my new vehicle. It was my first time buying from a dealership, so I had lots of questio Jag was great to deal with and made it easy for me to get into my new vehicle. It was my first time buying from a dealership, so I had lots of questions that they happily answered and they even gave me some money saving advice. Thanks again. More

Frustrating service centre I've brought my car in for minor service twice and had a frustrating experience both times. While talking about services that needed to be complete I've brought my car in for minor service twice and had a frustrating experience both times. While talking about services that needed to be completed, Tony would ignore my questions for him (what is the price difference between x and y service), and would instead reiterate the work he wanted to do. Many times I would explain exactly what I wanted to be completed. This was met with further explaining what Tony wanted to do. It's like bashing my head against a wall. I also had a difficult time understanding his accent, as he was talking quickly. I can only assume he was talking quickly in broken English to add on extra services as I had an inflated bill with extra services that I did not approve added onto the bill. - The first time, I took the car in for an oil change, and they also charged me for car detailing. I see that the sales department has decent reviews, but I would recommend staying away from their service center. More

great selection, great salespeople, great product Jag was a great help with the purchase of my truck, because I only came to look and both Jag and Prash made it possible for me to get a newer year tru Jag was a great help with the purchase of my truck, because I only came to look and both Jag and Prash made it possible for me to get a newer year truck with a lot less kms than I had panned for More

The sales team (Rob and Ivan) was fair and collaborative. Robert Klaus - his approach was very needs based without the hard sales pitch. The most important element in his success to helping me make the decis Robert Klaus - his approach was very needs based without the hard sales pitch. The most important element in his success to helping me make the decision to purchase this vehicle and through this dealership was his style and opening remarks - "Rob I am not here today to simply sell you a vehicle, I am hear today to work for you and earn your sale". More