Key West Ford Sales Ltd

Unprofessional Walked in to look at a ford fusion. There weren't many customers. However I overheard a conversation when I walked in through the front entrance as I Walked in to look at a ford fusion. There weren't many customers. However I overheard a conversation when I walked in through the front entrance as I was trying to find a sales staff. There was a guy in a very outdated plaid-like suit speaking to this family. I assume he was the manager. He had a condescending tone and was just raging on them. I glanced over, saw some numbers on a piece of paper, looked like prices. From what I understand it looked like the family was looking for a 10% discount. I thought this was reasonable. I've never heard of people paying full price. At any rate, I walked out immediately. I came in hoping to buy a car with getting maybe a 10% discount as well, but after hearing this manager disrespect the family who remained quiet throughout, I decided to just go to another ford dealer. Bought my ford with my 12% discount instead. I will leave the review on their page One last thing, as I walked out, I heard the manager say, "enjoy your vehicle from the other dealership" Very unprofessional. As I said, the family were silent, probably just as astonished as I was. There are tons of dealerships out there competing for your money, don't take abusive behavior. There are tons that have better customer service. To that family, I hope you didn't end up buying/giving them your money. More

Nice people, always ready to help. Jag called to let me know a clean F350 was available and helped me trade up to a better , newer ford. We had some issues to clear up and the deal was Jag called to let me know a clean F350 was available and helped me trade up to a better , newer ford. We had some issues to clear up and the deal was done. I am very happy with my new truck and also with the service at Key West. Jag, Calvin and Amanda all pitched in to make it all happen smoothly in a very friendly low pressure environment. Great service, the way it should be. Thanks guys. More

A successful day I was looking for a Van Passenger. Robert showed me different possibilities and advised me very well. Thanks to Robert I found the right decision for I was looking for a Van Passenger. Robert showed me different possibilities and advised me very well. Thanks to Robert I found the right decision for the vehicle. It was a great day for me. Christian More

Helpful and accommodating. Jag was great to deal with and made it easy for me to get into my new vehicle. It was my first time buying from a dealership, so I had lots of questio Jag was great to deal with and made it easy for me to get into my new vehicle. It was my first time buying from a dealership, so I had lots of questions that they happily answered and they even gave me some money saving advice. Thanks again. More

Frustrating service centre I've brought my car in for minor service twice and had a frustrating experience both times. While talking about services that needed to be complete I've brought my car in for minor service twice and had a frustrating experience both times. While talking about services that needed to be completed, Tony would ignore my questions for him (what is the price difference between x and y service), and would instead reiterate the work he wanted to do. Many times I would explain exactly what I wanted to be completed. This was met with further explaining what Tony wanted to do. It's like bashing my head against a wall. I also had a difficult time understanding his accent, as he was talking quickly. I can only assume he was talking quickly in broken English to add on extra services as I had an inflated bill with extra services that I did not approve added onto the bill. - The first time, I took the car in for an oil change, and they also charged me for car detailing. I see that the sales department has decent reviews, but I would recommend staying away from their service center. More

great selection, great salespeople, great product Jag was a great help with the purchase of my truck, because I only came to look and both Jag and Prash made it possible for me to get a newer year tru Jag was a great help with the purchase of my truck, because I only came to look and both Jag and Prash made it possible for me to get a newer year truck with a lot less kms than I had panned for More

The sales team (Rob and Ivan) was fair and collaborative. Robert Klaus - his approach was very needs based without the hard sales pitch. The most important element in his success to helping me make the decis Robert Klaus - his approach was very needs based without the hard sales pitch. The most important element in his success to helping me make the decision to purchase this vehicle and through this dealership was his style and opening remarks - "Rob I am not here today to simply sell you a vehicle, I am hear today to work for you and earn your sale". More

Great service. Friendly sales representive I was looking for a Pick Up truck and happened saw ads from internet posted by Jag. The communication was excellent and he showed his patient on my qu I was looking for a Pick Up truck and happened saw ads from internet posted by Jag. The communication was excellent and he showed his patient on my questions. I got invited to see the car during the weekend. Compared four different model and test drove one in the end. We fall in love with the last one we test and end with a purchase. The care comes with only one key and Jag offered his employee discount if I need the second one. I would definitely recommend Jag and Key West Ford if you are searching for a decent Ford. Thanks again and now my dream comes to true. My first Pick Up F-150 FX4! More

Great service, great car A week ago I bought a car I had never heard of from a fellow smart enough to listen well and make the suggestion. Rob VanOverschot was personable, nev A week ago I bought a car I had never heard of from a fellow smart enough to listen well and make the suggestion. Rob VanOverschot was personable, never pushy and able to pick up on the feedback I gave him to suggest that the Fusion might be the one. It was the one and I am really happy with it. Rob is an excellent sales guy, helpful, knowledgeable and patient; the type you should find in a car showroom but don't often do. My husband and I really appreciated working with him as well as the rest of the team at this excellent dealership. The buying process was seamless and without obstacles. And this was a local business I was happy to support. Thank you to everyone at Key West Ford. More

Make that 5 I recently purshased a new F-150. It will be my 5th vehicle from Key west. Everytime they treat me great. I found my latest truck on line. Ryan and JR I recently purshased a new F-150. It will be my 5th vehicle from Key west. Everytime they treat me great. I found my latest truck on line. Ryan and JR in the internet dept were quick to get back to me with different options for trucks. Michelle in finance is a sweet heart. Made sure I got the best rates and best term. Wes the sales manager is always good to negotiate with and we always come to a fair price that we are both happy with. Phil the salesman took the time to really find what my needs are and was able to find me the perfect truck. He was very knowledgeable and made the entire process very enjoyable. I know where I'm going for my next ride. key West ford. More