Key West Ford Sales Ltd

From the moment I called I received nothing but help! The sales people were great and helpful. Finally with there help I was able to get the car I want ad afford! Whenever I buy again it will only be there! sales people were great and helpful. Finally with there help I was able to get the car I want ad afford! Whenever I buy again it will only be there! More

I bought a used 2007 Honda Fit at Key West in March, 2013. I declined the extra cost warranty, and just went with the basic Lubrico one that comes with the car. In May 2013, the engine light came on a 2013. I declined the extra cost warranty, and just went with the basic Lubrico one that comes with the car. In May 2013, the engine light came on and the transmission started shifting very hard. On that day, I had to be somewhere in a couple of hours, and Key West set me up with a loaner right away, so I made it in time. They had to send the car out to get the transmission fixed, which took about 5 days, during which time I had the loaner. The repair was completely covered by the warranty, and when I went to pick up the car I expected to pay the $100 deductible, but that had also been covered. Anyway, used car, transmission goes --- Did not lose any time at all as they gave me a loaner, and the car fixed with all costs covered. Potentially stressful situation completely trouble-free. More

A very positive experience starting with a quick response to an online request for information, continuing with the sales manager and the test drive, and finally dealing with the finance department. to an online request for information, continuing with the sales manager and the test drive, and finally dealing with the finance department. More

We called from Vancouver Island about a Traverse we were interested in only to find out it was a scam. The salesman, Larry, told us on the phone that he will price match a dealership here in our hometown an interested in only to find out it was a scam. The salesman, Larry, told us on the phone that he will price match a dealership here in our hometown and that we'd be leaving Key West with "big smiles" and that the hold deposit was $100. We took the ferry there to go test drive the car and we liked it. So we went inside to do business and Larry disappears while were doing paperwork with Ivan (manager). He gave us a different price and kept saying they can't go lower. We explained how Larry told us over the phone that he would price match our dealership and Ivan kept saying no. He then asked us for a down payment which we refused. We told him Larry said it was $100 to hold the car and he said no it would be a down payment. We left feeling scammed and annoyed. On top of that we have two small children we had to bring with us and the ferry cost was not cheap as you all know. So we went there for nothing. The next day Larry calls us and asked us to come buy the car and that he felt that he made friendship with us...YEAH RIGHT BUDDY! He disappeared...I wouldn't say that's friendship. He kept my husband on the phone for 30mins begging us to buy the car then we found out the day we came home they dropped the car price while we were there and NO ONE told us. I couldn't believe it. Larry was trying to tell us that the car will be sold this weekend...it has been there for a year lol. Anyway, please don't do business with these scanners. They are untrustworthy and will try to scam you for every penny you have. I'm glad we didn't do our cash deal with them. Good luck everyone. More

I contacted Maria via Craigslist inquiring into a Ford Edge Sport. From the beginning she was very pleasant to deal with and answered all of my questions in regards to the vehicle promptly. I then came Edge Sport. From the beginning she was very pleasant to deal with and answered all of my questions in regards to the vehicle promptly. I then came in for a test drive and met Joel, who got me set up with the test drive with one of his sales reps. Now, the sales rep was not a very personable person and was definitely not suited for the job, but dealing with Joel was always pleasant. The vehicle I test drove was not for me, so he searched and found me exactly what I wanted and brought it in for me to take a look at. As it takes me awhile to make a decision, Joel and Maria were both very patient with me and put up with me coming to the dealership many times to test drive the Ford Edges. Overall I had a great experience with Key West Ford and will definitely be recommending them to anybody looking to purchase a vehicle. More

They helped me into a brand new car within budget. Super friendly and helpful staff! Not pushy like other dealerships that just want a sale. They worked with us and made the experience perfect! I live in La friendly and helpful staff! Not pushy like other dealerships that just want a sale. They worked with us and made the experience perfect! I live in Langley and drive all the way out to new west just for service they're that awesome! More

The staff at Key West Ford are always friendly and are willing to help in any way that they can. We (Olson Electric Ltd.) have purchased several vehicles over the past 6 years and the service has always b willing to help in any way that they can. We (Olson Electric Ltd.) have purchased several vehicles over the past 6 years and the service has always been top notch. As a company that is located on the Sunshine Coast, they have been extremely accomodating to our needs, whether it be they bring the vehilcle to us or they have all paper work and insurance ready for us when we arrive so that we can get back to the COast the same day. We recommend Key West FOrd to everyone. More

When I arrived at the dealership I was prompted by a man smoking in front of the building. He asked "what do you need?" I asked for a specific salesmen he told me hes never heard of him. I went inside to re smoking in front of the building. He asked "what do you need?" I asked for a specific salesmen he told me hes never heard of him. I went inside to reception and asked for him and waited again for almost 20 mins. Just to find out that the car I put a deposit on upon leaving to come to New West from Kamloops was sold on me. They couldnt refund my deposit either cause they had to mail it to me, which took 2 weeks and many phone calls..Whats brutal is there was never a alternative solution offered and I couldnt even imagine how awful i was treated. Like I did something wrong?? Hope they can get a grip on this behavior soon. More

We were already at the border to go camping and noticed that there was something wrong with the RV. We turned around and went to Key West Ford. They took us in and in an hour or so the vehicle was fixed an that there was something wrong with the RV. We turned around and went to Key West Ford. They took us in and in an hour or so the vehicle was fixed and the repair price was affordable! The staff and the mechanic were great! More

This dealership seems to work hard to live up to the cliche of the used car salesman. Information and stories changed so fast it was hard to keep track. Prices were outrageous and trade in allowances cliche of the used car salesman. Information and stories changed so fast it was hard to keep track. Prices were outrageous and trade in allowances unfair until I had my own knowledge and figures. I had to push before I ever got any call backs. The car I looked at was missing the trim level badge and was passed off as a significantly more expensive trim level. There are plenty of good dealerships and cars out there. Don't waste your time at Key West. More