Kelowna Chevrolet

Terrible Experience Started out good but became absolutely terrible experience. Not up front about pricing and fees. Deal was 98% complete when extra fees were introduced Started out good but became absolutely terrible experience. Not up front about pricing and fees. Deal was 98% complete when extra fees were introduced. Treated very rude, threatened, delayed responses. Very deceiving about there fees. Dealer fees are very high even on used vehicles. Tim Muise? more like "Tim the Fuse" he snapped when I questioned the documentation fee. More

Poor installation of breaks After having brand new breaks installed last summer (in order to pass inspection), they still shook while breaking. I went in twice to have "visual in After having brand new breaks installed last summer (in order to pass inspection), they still shook while breaking. I went in twice to have "visual inspections" and was told they looked fine. I was told it was the rear wheel bearing that was shot and was the reason for the wobbling while breaking. I was quoted over $600 to have that fixed. I got it fixed elsewhere for half the price. After having the bearing fixed, my breaks were still pulling. Since the entire breaking system was installed less than a year ago by Don Folk I continued to use them as they said they were fine. This last weekend (a year with my new breaks) I drove to Vancouver with my 3 month old Son in the back seat. It was terrifying! There was no way we could have come to a complete stop, if we had to, on those mountain roads. My boyfriend and I were furious. The breaks were pulling so heard they sounded like they were knocking. I've now been told by another shop, I need new front rotors and pads. $600. Terrible and expensive experience Don Folk. I also had to come back 4 months after my break install(Last Oct.)and ask the manger(Allan) to complete a break fluid flush I had paid for while getting the new breaks installed, as I went for an oil change in October at Great Canadian Oil Change and was told my break fluid was black and gunky, which I got out and saw for myself. Allan said "I'll never say my guys didn't do something, but to keep you happy we will give your breaks another flush and fluid change." I'm so disappointed and broke from the experience with this dealership. Whether new breaks were actually installed or not, something wasn't done right and they were not 100% at any time. Nor were they safe. This is a BC Safety Inspection location, isn't it? Shameful! (Derek P. was awesome in costumer service though, great guy!) More

Manager clayton Awful made me drive over 8 hours to do a deal he made over the phone then wanted 4k more then he said it was non negotionable. Then told me I could ke Awful made me drive over 8 hours to do a deal he made over the phone then wanted 4k more then he said it was non negotionable. Then told me I could keep the sound system that was in my trade in cause it added no value even after I told him it had one in it days prior to arriving and it was professionally installed and easily still worth 2000 dollars . If I was driving 8 hours to get to his dealership I obviously couldnt just take it out he was also well aware I was only there for one day on the weekend but he didn't care and figured I could just remove it right then and there. Walked out and got 4000 dollars more for my trade in and a better truck for the same price with addons at a proper dealership.He also has no respect for his elders or customers as he called my 77 year old retired father ( who was just helping his son buy a truck) a xxxxxxxxxxx. How professional especially coming from a manager. More

Very best experience I have had at a car dealership Everybody I spoke with was so friendly and helpful. I had made a "wrong" dercision with the car I had chosen and Brent was so wonderful and helped g Everybody I spoke with was so friendly and helpful. I had made a "wrong" dercision with the car I had chosen and Brent was so wonderful and helped get me into the car that really best suited my needs and wants. A very special thank you to Brent for all his patience and help. If and when I ever need another car I will definately be going to Kelowna Chevrolet! Aso, Kudos to the other staff members for their assistance (unfortunately I can't remember their names. I also got to ring the gong after my purchase. I'm sure they heard it clear in Penticton :) More