Harris Kia

I have had 4 or 5 auto purchases through auto dealers in my lifetime. I am wary of high pressure auto sales. One of my purchases turned out to be a bit of a lemon, several were reasonable, one was the pu my lifetime. I am wary of high pressure auto sales. One of my purchases turned out to be a bit of a lemon, several were reasonable, one was the purchase an excellent new vehicle where the salesman was clearly out for a better commission as opposed to my satisfaction ( he tacked on disability insurance which I didn't notice until several months later despite my explicit request not to ). I know I should have read the fine print but you you should be able to trust sales people not to give you something you explicitly refused in the first place. That's the kind of thing that gives auto salesmen a bad rep and for that reason I will never deal with that salesman again and very likely his Dealer as well even though there was nothing wrong with the vehicle itself. That was a brand new vehicle and big mistake on their part. That shortsightedness cost that dealer and salesman any future business I may have brought him. My experience with Harris Kia I have to say was the best auto purchase experience I have had from an actual Automobile Dealer. We were from out of town and had talked with RJ from the beginning. He had preliminary approvals already in place before we even got to the Dealer. When we got to the dealer RJ was busy with other clients but Ahmed and another Rep were willing to answer all my queries as my wife and I looked at vehicles knowing full well we had committed to dealing with RJ. That struck me as a sales team acting more like a family than sales people out only for themselves. They knew I was dealing with RJ but took time to help us till he was free. Some of my experiences with other dealers lead me to believe they would only to willingly step in to complete a sale at the expense of one of their coworkers for their own personal gain. At Nanaimo Kia my experience shows an excellent Sales team and family atmosphere I haven't come across before. It also shows Real Class in my opinion on behalf of the entire Sales Team which totally reflects well on the Dealer itself. RJ was awesome and had to get entirely creative to make this deal work. I would buy through him again without hesitation based on my recent purchase. We encountered new barriers even after initial approvals had been given but He simply overcame all barriers from making the best deal that was right for us and his dealership. Thats a win win every day. I also met Rachel Roy and really liked her attitude and personality. I know RJ is usually on the finance end of things and doesn't usually dabble in actual sales so I have no doubt I will probably look to deal with Rachael next time as my next choice other than RJ himself. Based on my experience I know I could probably deal with any of the sales reps at the KIa Dealer but I know I will try dealing with Rachael first if she is available. OK I ended up buying a used Honda from a KIA Dealer. We have both a Honda Dealer and a KIA Dealer in my home town a little over an hour away close to 100 kms away. I say that to say this. I was so impressed with the people and the deal I made I will not hesitate to make the trek back to the Nanaimo Harris Kia for my next auto purchase even though I could easily obtain the same vehicles right where I live. When buyers are willing to go out of their way and considerable inconvenience to deal with an out of town Dealer it says a lot about the dealer they are willing to do business with. Auto dealers competitors should take note of that. I have read some of the other Reviews for Harris Kia and know there are other out of towners willing to make the same commitment as me based on good experiences with other sales Reps at Kia. My experience here at Kia is going to bring me back again again as certainly as some past experience will keep me from going back to other Dealers. I am glad I didn't do this review at the Dealer because now the deal is down I have reflected on the whole experience I realize how good it worked out and how many obstacles RJ had to work through to get it done. Enough said, we are completely satisfied customers and will be returning for future purchases entirely because of the Sales Team and overall process. If they replicate the experience in future purchases we may never go to another dealer again. Vehicle Dealers should be investing and catering to future sales with the same clients and I feel Harris Kia in Nanaimo did exactly that for us. More

Great experience in buying my new car. Saw the adds on T.V. an really liked the look of the Optima. Great choice and the guys at the dealership were terrific to work with. T.V. an really liked the look of the Optima. Great choice and the guys at the dealership were terrific to work with. More

the willingness of all staff make me feel like a customer instead of just a "sale" which makes it easier and more comfortable to discuss any concerns instead of just a "sale" which makes it easier and more comfortable to discuss any concerns More

Newly arrived from the UK and rather overwhelmed at number of dealerships along the Highway, we went to Harris Kia as we had seen a used car on their website that we wanted to test drive. Rachel came o number of dealerships along the Highway, we went to Harris Kia as we had seen a used car on their website that we wanted to test drive. Rachel came out and introduced herself as we were looking around and took us for a test drive. Having found out a bit about our needs etc she suggested that a new car may well fit our requirements better especially with 0% finance. She showed us a 2013 Sorento which we fell in love with but decided to go home and do a bit more research on Internet. We found it was available with beige leather ( one in showroom was black) and rang her the next day to see if she could get one in beige with a sunroof. She said she would find out and rang back very quickly to tell us they had that exact car in their compound!! RJ sorted out the finance, which was not easy being new to the country but he said right from the start that " he would make it work" for us. We have never come across such helpful staff in a car dealership, always very pushy in the UK which tends to make you want to walk away. Rachel was very friendly and extremely knowledgable and gave us a very detailed test drive showing off all the cars potential but was never trying to be pushy towards a sale. She introduced us to the service staff and Kolbi was very helpful in explaining the service plans etc. When we need a replacement for this lovely car, we will certainly return to Harris Kia. 10/10 to everyone we had contact with. More

The service was fantastic; it was my son's first car and they made the financing and paperwork effortless and stress-free on our part. We came over from Vancouver because the price was better than anything they made the financing and paperwork effortless and stress-free on our part. We came over from Vancouver because the price was better than anything we could find on the coast and they even paid for our trip and picked us up at the floatplane. Overall, we really enjoyed the whole experience and are very happy with the price they gave us. It was totally worth the trip and I'll be back when it's time to buy my next car. Thanks again to all the staff! Lisa Ebenal More

We chose Harris Kia Nanaimo because after much research they had the vehicle we were interested in purchasing. I emailed the dealership and I received a prompt reply. They worked with mine and my husband they had the vehicle we were interested in purchasing. I emailed the dealership and I received a prompt reply. They worked with mine and my husbands work schedules and set up an appointment for us to come to Nanaimo and try the vehicle. We were in love with the vehicle immediately. From the moment we drove on the lot we were greeted by exceedingly friendly staff. Each and every person we crossed paths with were friendly (and genuine) and available to help us with everything right down to providing a glass of water. We found their pricing and vehicle information disclosure to be completely transparent and dealing with this dealership was a very new experience. All open and honest nothing to hide. Evaluation of our trade in was completely fair and fully explained. Nothing we could squabble over. If a fair and friendly deal is what you're looking for, go to Harris Kia in Nanaimo, BC. More

We had a great experience buying our new vehicle. We were looking at many SUVs and the kia sorento stood out. The staff were great and made the purchase of our new vehicle less stressful. looking at many SUVs and the kia sorento stood out. The staff were great and made the purchase of our new vehicle less stressful. More

I just wanted to say that this was my first time buying from a car lot. Always bought used from auctions or private sales. I was a little worried but when I saw the car I wanted online I called and spoke t from a car lot. Always bought used from auctions or private sales. I was a little worried but when I saw the car I wanted online I called and spoke to RJ. He was extremely helpful and reassuring. He showed me another car as well so I had a great choice between 2. I fell in love with both. I chose a 2005 Hyundai Sanata and am so happy! It is everything I wanted in a car. Had RJ not been as friendly and helpful I would not have bought from the dealership and would have ended up buying from an unknown source. And then Chris also was very helpful and friendly and showed me the wonders of my new car! When and if I buy again it will be here where I was treated fairly and very kindly. Thanks you Kia and RJ and Chris. I recommend this dealership to everyone who is looking for a good deal and help with a new or used car from friendly people who know their cars! More

We would recommend this dealership to anyone and everyone! They are so nice and helpful but not in your face. They took the time to explain everything and make the deal work for us! We could not be everyone! They are so nice and helpful but not in your face. They took the time to explain everything and make the deal work for us! We could not be happier and we feel we have found a new set of friends as well. More

I recommend Ryan Czinger, Sales Consultant ,Randy Heller Sales Manager and Jeremy Allen ,Finacial Services Manager the entire team to others. They are all complimented on how they performed.Our experiance Sales Manager and Jeremy Allen ,Finacial Services Manager the entire team to others. They are all complimented on how they performed.Our experiance with this team was everyone cared and answered all our questions and really made the car purchasing and delivery process easy and pleasant. A special thank you to Randy Heller who listened to our initial car request and immediately went into action and secured exactly the car we wanted in Vancouver. We have purchased many cars over the past 46 years and dealt with many Sales Consultants. Ryan Czinger is one of the few Sales Consultant who really cares and has a strong commitment to the customer.Highly recommended! I like his straightforwardness,car knowledge and listening to our needs and no pressure.Thank you Ryan. Thank you Jeremy for staying late to complete the paper work. You guys are awesome ! The whole process of purchasing the vehicle at this Kia dealership to the time of delivery took less than 24 hrs. That included the vehicle pick up in Vancouver, preparation,the installation of all our accessories and a full tank of gas. This action is a record for us! More