Great West Chrysler Jeep Dodge

GREAT WEST DOES IT DIFFERENT! I purchased a new 2018 Ram 1500 truck from Great West in March of 2019. I’ve taken some time to let the purchase digest and to allow me to go through I purchased a new 2018 Ram 1500 truck from Great West in March of 2019. I’ve taken some time to let the purchase digest and to allow me to go through the “after the sale” period and get through some serving with the dealer prior to reviewing. So I thought it’d be important to post out this review now for others to read based on MY experience with the dealer. First of all I should say I’m a Dodge/Jeep guy through and through. I owned an 09 Laramie for 10 years and the truck was amazing to me. So for me,I knew I’d purchase the product again. Once I did my “homework” and shopped what I was looking for, it came down to finding a dealer to “work with”. This statement is huge for me as I’ve been fortunate enough to be able to buy a few new vehicles over my years. It’s important to me that I found a dealer that not only made me feel that, but one that also viewed this as a partnership with a give/give mentality and wasn’t looking just to take my money. Dealers are nothing without people whom purchase. Enter Great West and my sales guy Whitroy George. Despite being busy and sought after by others purchasing vehicles, Whitroy made the time for me over several days to bring my deal together. (FYI-not one other dealership met the deal I made at Great West...including a personal contact I have in the industry. ) Whitroy’s calm demeanor and desire to listen to what I was after made finding what I wanted super easy. He treated me and my family with a crazy amount of respect and still asks about them anytime he’s seen me in the dealership since. Through a small bit of grinding between the two of us, the General Manger had to get involved for Whitroy to get approval for my offer. I still don’t understand why this needs to happen in this industry when buying a vehicle, but none the less, I’m glad it did. Chris was just as awesome as Whitroy and the introduction resulted in a warm no pressure private conversation and ended with a handshake to seal my initial offer with NOTHING additional squeezed into the deal. This allowed me to feel comfortable about my decision which lead me to add a few simple things from the parts department that I wanted for the truck. The servicing has been smooth so far with Tyrone being my main contact each time I’ve been in since March. The dealer had put some 3M on the truck for me at purchase and I returned later to have a bit more product put on in some areas that weren’t protected. It’s fair to say we encountered some issues with the install several times. However, even though we hit a few bumps with this part, Trish took the time to settle it all out and even opted to have ME choose another place to put the 3M on to meet industry standards and my expectations. All this being said....it seems Great West does it different. I’m a person that has a relatively high level of expectations for all things. Just because I’m not dropping $300 k on a Lambo doesn’t mean I don’t expect to be treated as if I am. Great West has a group of people from front to back whom care about what they do and the impression they leave with others through the process. I think it’s rare in the car sales industry to find this. I couldn’t be happier with my purchase which makes me love my new Ram all the more! Amazing job Whitroy and Great West! I’m hoping my experience will continue over the next little while as I service things through the years! More

Pushy and hostile sales manager Went in to look at specific used vehicle and encountered the pushiest sales manager ever. I asked if we could go ahead and see if I could afford the v Went in to look at specific used vehicle and encountered the pushiest sales manager ever. I asked if we could go ahead and see if I could afford the vehicle with my trade in which lead him to treat me as hostile after I was unable to quickly be specific enough with him. I asked him to tone it down but after a few moments it went downhill from there and I walked out. Worst dealership experience ever. More

very good experience Richill Mukwah knows her vehicles! I wanted to trade my Dodge Ram Sport for a Dodge Ram Rebel and she made it all happen where all I had to do was pic Richill Mukwah knows her vehicles! I wanted to trade my Dodge Ram Sport for a Dodge Ram Rebel and she made it all happen where all I had to do was pick it up. I love the truck I am driving now. Both Richill and the staff were very accommodating to my needs during the process. More

They went the extra mile for this momma ! Vinny went the extra mile when I walked in the dealership with a car that was beyond repair and Poor to no credit rating. He didn’t focus on that we c Vinny went the extra mile when I walked in the dealership with a car that was beyond repair and Poor to no credit rating. He didn’t focus on that we continued to find a vehicle. Instead he listened to what his customer needed. A reliable affordable car for mom supporting 3 kids and her dependent adult daughter. Upon not almost receiving approval he personally spoke to the finance department. Together they worked with the banks and found a way for my approval. I had been to 4 other dealerships they all turned me away and zero customer service all they wanted was the big sale. Vinny was genuine and came through on my promise. Best part I was prepared to have another older car I drive off with a 2019 Jeep Compass. Now I’m driving a safe car and rebuilding my credit. I highly recommend Great West Chrysler for customer service, professionalism, efficiency. Best part is they listened to what I needed not what they wanted to sell me. Thank you Vinny and the finance department. I always wanted to own a Jeep. Now I’m living the Dream!!! Gail Hay Mom & Entrepreneur, More

Such a great place to go for a vehicle! As a first time buyer I was super nervous about sales people and the stigma that surrounds them as the crooks of the car business. Eden Donahue at Gre As a first time buyer I was super nervous about sales people and the stigma that surrounds them as the crooks of the car business. Eden Donahue at Great West Chrysler and her team members left me absolutely glowing with happiness!! The warmth and kindness we got from the moment we walked through the door was amazing. The knowledge, experience and honesty that Eden had when she was going through all the in’s and out’s, of the soon to be mine new car left me with no doubt this car was for me. I truly recommend Great West Chrysler and Eden for all your vehicle needs!!! Thank you guys for my new ride :) More

Making a vehicle purchase great Couldn't be happier with my '17 Express. Hugh M went out of his way to see that, thank you so much! There were a couple of hiccups but in the end I'm Couldn't be happier with my '17 Express. Hugh M went out of his way to see that, thank you so much! There were a couple of hiccups but in the end I'm pleased to say the entire experience from shop to buying was painless and in fact enjoyable. My hat is off in salute to this friendly and experienced team! More

Awesome The service was genuine and enjoyable. We trust Chrysler financial! We were well taken care of. We love you Andy!!! He knew exactly what we needed!!! The service was genuine and enjoyable. We trust Chrysler financial! We were well taken care of. We love you Andy!!! He knew exactly what we needed!!! More

Great sales person. Eden Donahue the internet sales manager at Great West Chrysler Edmonton i would highly recommend. She went above and beyond the call of duty making s Eden Donahue the internet sales manager at Great West Chrysler Edmonton i would highly recommend. She went above and beyond the call of duty making sure we were looked after. Staying 6 hrs. After her shift had ended to make sure they got our bmw x5 ready for us to take home the same day. She was very pleasant to work with and i recommend her for you. Thanks Eden i will let you know when we need the next Beamer! More

A new ram bighorn sport in under a week Vince helped us have a great buying experience and went above and beyond getting us a new 2019 ram 1500 bighorn sport that the wife had to have in bur Vince helped us have a great buying experience and went above and beyond getting us a new 2019 ram 1500 bighorn sport that the wife had to have in burgundy. Located the truck and had it the next day and put my extras on . The sales mgr made the deal work and Tammy polished it off with the fastest approval we ever had....awesome work people......good teams are hard to find....if you need that just the right vehicle. At just the right price and the proper approval at the lowest rate possible.....this is the team you need.......just don’t forget to tell them Al and Lorrain glessing recommended this group to make your next vehicle as seamless as possible. More

Andy Savoury- What a Gem I went into Great West Chrysler to look for a new vehicle and it was a very positive experience. Everyone there was super friendly and helpful. Andy e I went into Great West Chrysler to look for a new vehicle and it was a very positive experience. Everyone there was super friendly and helpful. Andy especially took the time to make sure that the vehicle I chose had all of the features I was looking for. He was very patient and he encouraged me to drive as many vehicles as I wanted, to make sure I left there completely satisfied. When I first decided to buy a new vehicle, I was worried about the pressure I would receive at the dealership, but that was not the case with Andy. Now I am the proud owner of a 2019 Jeep Cherokee and I couldn't be happier. I highly recommend this dealership and Andy Savoury. What a pleasure! More