Originally went in to look at purchasing a 2014 Dodge
Journey R/T, was told that evening that I was approved I was asking to pick the color and which options were important to me. I was also asked to em
Journey R/T, was told that evening that I was approved I was asking to pick the color and which options were important to me. I was also asked to email or fax paystubs and the payout of my current vehicle to Jim White (finance) which I did before 9 am the next morning and in the email I asked for him to confirm that he has received it, never received a response. After emailing again the next day and still no response I waited until I went home from work and he stated that he had tried to call my employee to verify employment and they would not give him any information due to the "Privacy Act", absolutely not true as the number for my employer was MY OFFICE NUMBER, no call was made as I also have call display. He then stated that he would call me before noon on Saturday as I was already approved and he was just trying to get me a better interest rate, needless to say HE NEVER CALLED. I called the salesman that I originally dealt with Cory and he said that he would find out and get back to me within the hour....again NO CALL, my fiancé called and asked for Cory and he was told that CORY HAD BEEN LET GO! Then later on in the afternoon was called by general sales manager Roy, who stated that he had good news and bad news for me! The good news was the great interest rate, the bad news was that they could not get me into the R/T but I could have a CARAVAN......AT THIS POINT I ADMIT I LOST IT, I TOLD HIM I HAVE NOT NOR WILL EVER OWN A MINI-VAN. He said he would call me back......called again and said that I could have the SXT. I had been told that I was approved for the R/T, no answer was given. He told me to come down and take the SXT for a drive and that if I purchased it he would shake my hand and give me travel mugs (NEITHER OF WHICH HAPPENED). Went and signed and then they could find the second key, they told me they would order it and they would give me a call when it was in (was told it only takes a week to get one), I purchased the vehicle February 18/2014, no phone call so I called and they told me that my salesman would have to call me back. He did on Monday March 10th and said that I would have to book an appointment with service to get it programmed, was not told this originally. So now I have an appointment on Saturday as I WILL NOT TAKE TIME OFF WORK. When I spoke to service they told me to drop off my vehicle NOT GOING TO HAPPEN I HAVE BEEN TOLD THIS IS A 5 MINUTE JOB. Well after this RANT would I recommend, NO NO NO.