Great West Chrysler Jeep Dodge

Seamless Thank you Great West! For the past six weeks, my husband and I had been on the fence about buying a new vehicle. As we watched the life slowly dwindle Thank you Great West! For the past six weeks, my husband and I had been on the fence about buying a new vehicle. As we watched the life slowly dwindle out of our much-loved but very tired 1998 Nissan Pathfinder, this week we finally bit the bullet. We did our research, put on our shoes and went out to buy a new truck (Ram, natch). We were primed and ready; we wanted a truck, this was happening. We marched into our local dealership and practically threw ourselves at the sales guy: "we come bearing cash - let us take your 2016!" And then... nothing really happened. We sat around for three hours trying to buy a truck while our sales rep made multiple trips to the manager, returning each time with big talk and no movement on the price. Every trick, every line - it was like being stuck in an endless loop of Glengarry Glen Ross and not even getting to deal with Alec Baldwin. As we reached the limits of our budget, I reached the limits of my patience. We gave him our final offer. It was reasonable. He left, came back 20 minutes later with a big smile, said "good news!" and presented an offer $2000 below ours. On a completely different vehicle. Nope. No thanks. Good day, sir. That night, I browsed the internet and found the truck that got away and a few others that looked good. My husband, disgusted, had delegated the hunt to me, so I clicked some buttons and then went to bed. I vowed not to waste any time in the morning. I had things to do and I don't even like shopping, unless it's for shoes. In the morning I reluctantly checked my phone to see what the day would bring. Just then, it rang. That's when I met Eden Donahue. Right away, I had a good feeling. She was friendly and upbeat and at the same time I could tell that she is a person who knows how to Get. Stuff. Done. I explained the situation, told her I wasn't willing to come to the dealership in person unless and until we could agree on a price. She said she'd see what she could do and call me back. Before noon, we had reached an agreement- the same agreement I had been trying to make the night before. On the same truck. Right price, right truck, right person, right dealership- it all fell into place! That's no coincidence. This woman is good at her job. When we went to pick up the truck, things just got better. Everyone we dealt with was friendly and accommodating and made things as smooth as possible. We've only bought one other vehicle from a dealership, and that experience was meh- not bad, but not great. I never really understood the concept of loyalty to a car dealership or a salesperson, figured it was pretty much the same everywhere you went. After today, I think I get it. My husband agrees, and the truck is amazing. I would recommend this dealership, and Eden Donahue specifically, to anyone who is serious about making a deal and doesn't have time to play games. More

High Five!!!!! I am extremely pleased with my new Jeep Cherokee and my purchase experience with Great West Chrysler was excellent, from start to finish. Eden Donahue I am extremely pleased with my new Jeep Cherokee and my purchase experience with Great West Chrysler was excellent, from start to finish. Eden Donahue was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience. Eden was personable, very knowledgeable, and professional, very comfortable and productive. I give her my highest recommendations. I also want to acknowledge the great job Mike Huffman did, made the completion of required paperwork, a painless and efficient experience. He was prepared and highly knowledgeable. I was very impressed with all of your team, including those I met and those who assisted me, at different points in the process. Thanks Elma More

Above and beyond customer service Shawn Shute, I just want to say how incredible the customer service you gave to me was and how patient you were during the whole process. I feel l Shawn Shute, I just want to say how incredible the customer service you gave to me was and how patient you were during the whole process. I feel like you heard all of my needs and truly went above and beyond to make me feel as comfortable and satisfied through everything. I can not thank you enough for such a fantastic experience with Great West Chrysler! I am beyond thrilled with my decision and I am going to work hard to pay off my new baby! Once again Shawn and the GWC team, I want to express my thanks! Cheers, Lisa More

Great experience Last week I purchased a brand new Jeep Wrangler from Great West! It was an amazing and easy experience. Andy was extremely helpful and answered all my Last week I purchased a brand new Jeep Wrangler from Great West! It was an amazing and easy experience. Andy was extremely helpful and answered all my questions, without being pushy and Eden was very honest and easy to to talk to. Even financing was awesome, they took care of all the loose ends and were even able to answer any warranty questions I had. This was the second time I've purchased a vehicle at this dealership and I would do it again! The selection and staff were both great!! More

Great service at great west Went in just to look at an older used patriot basically a stock model walked out with a brand new patriot loaded only reason I did was because of the Went in just to look at an older used patriot basically a stock model walked out with a brand new patriot loaded only reason I did was because of the down to earth salesman I had Andy the savour, I call him (Andy savoury) thanks Andy!! More

Great West/Great Experience!! I had been dealing with another Dodge dealership in Spruce Grove as recently as 2015 and I discovered that they lied to my husband and me about severa I had been dealing with another Dodge dealership in Spruce Grove as recently as 2015 and I discovered that they lied to my husband and me about several different things in order to make a sale. As well they applied very high pressure to their sales tactics which made me very uncomfortable!! Great West staff (Eden Donahue in particular) answered my questions honestly and straight forwardly. She is very knowledgable about their vehicles and was able to make us feel comfortable so that we could ask questions and I just knew that she was there to help me get the vehicle I wanted and not just to make a sale. As well, she asked us if there were things we wanted and didn't want (I don't like silver and my husband, white) and customized the truck for us in that she added in the backup camera and running boards we wanted. Not only that, but she arranged for Great West to cover those costs for us. Then there is Sal Pisani, our finance expert who was as helpful and kind to us as Eden. They are a Great Asset to a Great Dealership and made it a Great Experience! Sal told us that the owner is a strong family man and a very generous man who has donated a Great Deal of Funds to charities! I love that!! I will recommend Great West to anyone I know who is looking for a Great Vehicle!! I would also recommend a Great Raise for Eden and Sal. :) More

Hands down, the best! Dealing with Eden Donahue at Great West was literally the best car buying experience my wife and I have ever had. She went above and beyond to find th Dealing with Eden Donahue at Great West was literally the best car buying experience my wife and I have ever had. She went above and beyond to find the exact vehicle we were looking for and brought it in for us. We've always had a poor experience with finance in the past. However, Salvatore Pisani could not have made it any easier or less enjoyable. This man is great at what he does. We will be referring anyone looking for another vehicle to Eden and will most definitely be back in the future to purchase our next vehicle. She was the best! James & Jessica Mason Spruce Grove More

nice friendly staff, easy to deal with. eden and phil were nice, easy to deal with. i did not feel pressured. so far the best buying experience i have ever had. would highly recommend eden and phil were nice, easy to deal with. i did not feel pressured. so far the best buying experience i have ever had. would highly recommend More

Great Team. Awesome buying experience. Clint our sales man was awesome. He was so knowledgable and great to deal with. Working with us to find exactly what we were looking for. Willing t Clint our sales man was awesome. He was so knowledgable and great to deal with. Working with us to find exactly what we were looking for. Willing to help us out for what we needed. Loved the buying experience and will definitely send friends and family to Great West Dodge. Thanks for Everything. We are very happy More

Awesome experience The combination of internet, email and in person is the new formula for a positive car purchase experience. Andy and the team did it extremely well. T The combination of internet, email and in person is the new formula for a positive car purchase experience. Andy and the team did it extremely well. Timely and accurate responses made the deal efficient as well as fun. There is nothing that ruins a purchase experience more than a dealership that does not respect the value of a customers time.This was not the case for Andy. Andy's outgoing demeanour was refreshing and appreciated. I look forward to more deals in the future. More